Podcast
Questions and Answers
Which core value emphasizes the importance of acknowledging and celebrating differences among individuals?
Which core value emphasizes the importance of acknowledging and celebrating differences among individuals?
What is the primary mission of Qsource?
What is the primary mission of Qsource?
Which of the following best describes the purpose of the Culture & Policy Guide?
Which of the following best describes the purpose of the Culture & Policy Guide?
What aspect of organizational conduct does the CEO stress in the message to Qsource employees?
What aspect of organizational conduct does the CEO stress in the message to Qsource employees?
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Which value is most closely associated with the idea of morally sound behavior and honesty?
Which value is most closely associated with the idea of morally sound behavior and honesty?
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What do the key elements for success in a remote work culture likely include?
What do the key elements for success in a remote work culture likely include?
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Which of the following practices is NOT directly mentioned as part of the culture at Qsource?
Which of the following practices is NOT directly mentioned as part of the culture at Qsource?
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How does Qsource view continuous improvement within its organization?
How does Qsource view continuous improvement within its organization?
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In which area does Qsource NOT offer specific policies or practices?
In which area does Qsource NOT offer specific policies or practices?
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Which term most accurately describes the collective attitudes and behaviors that guide Qsource employees?
Which term most accurately describes the collective attitudes and behaviors that guide Qsource employees?
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What must be documented and implemented for security protocols regarding end user devices?
What must be documented and implemented for security protocols regarding end user devices?
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Which of the following types of employees is likely to qualify for overtime compensation under FLSA?
Which of the following types of employees is likely to qualify for overtime compensation under FLSA?
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What type of employees are defined as being eligible for overtime compensation?
What type of employees are defined as being eligible for overtime compensation?
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Which agency's standards does Qsource align its Information Systems and Security Policy with?
Which agency's standards does Qsource align its Information Systems and Security Policy with?
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What is the minimum number of hours per week for an employee to be classified as full-time?
What is the minimum number of hours per week for an employee to be classified as full-time?
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Which action must employees take before using personally owned mobile devices for work?
Which action must employees take before using personally owned mobile devices for work?
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What can happen if employees violate the Information Systems and Security Policy?
What can happen if employees violate the Information Systems and Security Policy?
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What is the purpose of Qsource’s Information Systems and Security Policy?
What is the purpose of Qsource’s Information Systems and Security Policy?
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What are employees responsible for regarding their home office setup?
What are employees responsible for regarding their home office setup?
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Which of the following is NOT a focus area of the ISSP?
Which of the following is NOT a focus area of the ISSP?
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Which employment classifications are included under Qsource's compliance with labor laws?
Which employment classifications are included under Qsource's compliance with labor laws?
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What must an employee do to relocate to a different state while employed by Qsource?
What must an employee do to relocate to a different state while employed by Qsource?
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How often are performance evaluations conducted to determine eligibility for annual merit increases?
How often are performance evaluations conducted to determine eligibility for annual merit increases?
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In what scenario can an employee's criminal background information be legally considered during hiring?
In what scenario can an employee's criminal background information be legally considered during hiring?
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What is required for an employee to qualify for tuition reimbursement?
What is required for an employee to qualify for tuition reimbursement?
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What is the maximum amount eligible full-time employees can receive annually for Enhanced Learning Funds?
What is the maximum amount eligible full-time employees can receive annually for Enhanced Learning Funds?
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What is NOT a requirement for participation in Qsource's volunteerism program?
What is NOT a requirement for participation in Qsource's volunteerism program?
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What is the primary governing law for the employment relationship when an employee relocates to a different state?
What is the primary governing law for the employment relationship when an employee relocates to a different state?
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Which of the following statements about employee records at Qsource is correct?
Which of the following statements about employee records at Qsource is correct?
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What qualifies an employee for a transfer or promotion at Qsource?
What qualifies an employee for a transfer or promotion at Qsource?
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What is the primary objective of corporate governance and oversight at Qsource?
What is the primary objective of corporate governance and oversight at Qsource?
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Which of the following best describes Qsource's value proposition?
Which of the following best describes Qsource's value proposition?
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Which of the following is NOT a core value promoted by Qsource in its workplace?
Which of the following is NOT a core value promoted by Qsource in its workplace?
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What protection does the Whistleblower Protection Act provide to employees of Qsource?
What protection does the Whistleblower Protection Act provide to employees of Qsource?
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Which role oversees the compliance reporting platform at Qsource?
Which role oversees the compliance reporting platform at Qsource?
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How does Qsource promote a positive remote work culture?
How does Qsource promote a positive remote work culture?
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In what year did Qsource celebrate its 50th anniversary?
In what year did Qsource celebrate its 50th anniversary?
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What is a relevant feature of Qsource’s compliance program?
What is a relevant feature of Qsource’s compliance program?
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Which aspect is NOT emphasized in Qsource's approach to healthcare?
Which aspect is NOT emphasized in Qsource's approach to healthcare?
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What aspect of employee rights does the Policy Guide at Qsource clarify?
What aspect of employee rights does the Policy Guide at Qsource clarify?
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Study Notes
Qsource Culture & Policy Guide Summary
- Mission: Improve healthcare quality through patient-centered, provider-focused solutions enhancing patient quality of life.
- Values: Diversity, Respect for People, Continuous Improvement, Integrity.
- CEO Message: Focuses on culture, employee expectations, and organizational objectivity, transparency, and accountability.
- Company History: Founded as Shelby County Foundation for Medical Care in 1973, now celebrating 50 years. Notably, involved in pain management & opioid safety projects.
- Value Proposition: Known for expertise, ease of use, customer commitment, and risk-sharing.
- Governance & Oversight: Ensures responsible, transparent operation in the best interests of stakeholders, minimizing conflicts, preventing fraud and maximizing value for all. Has a Board of Directors overseeing financial management.
- Compliance Program: Prevent unethical/unlawful behavior, adherence to standards/regulations. Employees can report concerns anonymously through a secure platform. The Vice President of HR and Compliance is the Compliance Officer. Whistleblower Protection Act protects employees.
- Diversity Commitment: Core value. Promotes a diverse work environment respecting all talents. Equal opportunities, no discrimination, and reasonable accommodations for employees with disabilities.
- Remote Work Culture: Success based on effective communication (email, video conferencing, chat), trust, integrity, accountability, work-life balance, and reducing isolation.
- Remote Work Key Elements: Effective communication, knowledge sharing, efficient collaboration, project management, and work-life harmony.
- Policy Guide Purpose: Provides a clear understanding of employee rights and responsibilities. Not a contract.
- Employment Policies & Practices: Includes diverse full-time, part-time roles. Offers equal employment opportunity, including locations and relocation policy which requires written notification to [email protected] with considerations for employment laws. Also highlights hiring and ongoing employment practices including job postings (www.Qsource.org), promotions/transfers, employee referrals, criminal/OIG checks, licenses/certifications, and mandatory disclosure of criminal convictions.
- Compensation & Benefits: Annual merit increases (August), comprehensive benefits (medical, dental, vision, retirement), compensation based on job responsibilities, market rates, performance, and financial capabilities, semi-monthly payroll, and continuous improvement funds (Enhanced Learning Funds & Tuition Reimbursement).
- Benevolent Causes: Encourages volunteering (up to 2 hours twice a year). Internal Disaster Funds are available.
- Employee Records & Privacy: Employee files are confidential in HRIS system. Employees must disclose changes to address, phone, immigration status, etc. Data collection, use, purpose, and security.
- Home Office: Dedicated workspace requirements (safety, security, ergonomics). Employees cover initial setup costs.
- Information Systems & Security: Focuses on safeguarding information and adheres to HIPAA, SOC 2, and HITRUST standards and sanctions policy for violations.
- Mobile Devices: Security protocols, approved devices only, Microsoft Intune enrollment and application use required.
- FLSA & Employment Status: Explains exempt vs. non-exempt employee classifications, status types, and regular vs. temporary employment.
Qsource Continuous Improvement Funding
- Enhanced Learning Funds: $500 per year for certifications/training related to employee role.
- Tuition Reimbursement: Covers courses toward degree (bachelor's, master's, doctoral) if the training, certification, degree, and field of study are related to Qsource needs; grade of "C" or better required.
Qsource Policy Guide - Relocation
- Relocation to another state requires written notification to [email protected], including the considered states and move timeline.
- Review and response within 10 business days.
Qsource HR Policies – Hiring Practices
- Job openings are often filled internally/externally, posted at www.Qsource.org internally or externally
- Employees eligible to request transfer and be considered for promotion after 6 months of satisfactory performance.
- Hiring relatives/domestic partners allowed, but without supervisory relationships.
- Criminal background checks and OIG exclusion checks are conducted in compliance with legal requirements and federal healthcare programs.
- Employees must maintain required licenses/certifications. Mandatory status reporting for criminal convictions, license renewal issues, or license/certification actions taken.
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Description
Explore the key aspects of the Qsource Culture & Policy Guide, focusing on their mission to enhance healthcare quality through patient-centered solutions. This summary covers the core values, company history, and governance practices designed to maintain transparency and integrity. Gain insights into the organization's commitment to compliance and ethical standards.
