CSP Certification: Domain 2 Management Theories
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Questions and Answers

What is the primary focus of Herzberg's Motivation Theory?

  • Hygiene and motivation factors (correct)
  • Job rotation
  • Decentralization processes
  • Participative management

What does capability refer to in the context of measuring process success?

  • The ability to deliver desired outcomes and necessary requirements (correct)
  • The financial resources available to support a plan
  • The compliance with standard operating procedures
  • The number of employees available for a project

Which of the following is a characteristic of the Deming Cycle?

  • Focus on individual performance
  • Emphasis on financial outcomes
  • It includes a fixed sequence of steps
  • A technique for planning project relationships (correct)

What is the purpose of categorizing hazards by significance?

<p>To ensure consistent understanding across the organization (D)</p> Signup and view all the answers

What is the purpose of a Gantt chart?

<p>To show time relations among tasks (B)</p> Signup and view all the answers

What does compliance measure in an organizational context?

<p>The degree to which employees meet standard procedures (D)</p> Signup and view all the answers

Which factor is NOT typically categorized as a hygiene factor?

<p>Recognition (C)</p> Signup and view all the answers

Participative management primarily aims to achieve what among employees?

<p>Enhanced employee involvement (C)</p> Signup and view all the answers

Which of the following best describes deployment in the context of hazard management?

<p>The execution of developed plans for safety measures (B)</p> Signup and view all the answers

Which of the following best describes Theory Y in management?

<p>Employees seek responsibility and are self-motivated (C)</p> Signup and view all the answers

Reactive monitoring focuses on what aspect of process management?

<p>Analyzing past incidents to improve practices (A)</p> Signup and view all the answers

What is a key characteristic of job enlargement practices?

<p>Incorporation of similar tasks into one role (B)</p> Signup and view all the answers

What is the primary purpose of a fault tree diagram?

<p>To model the pathways leading to a failure event (C)</p> Signup and view all the answers

What common mistake could occur when constructing a fault tree diagram?

<p>Failing to identify all contributing events (D)</p> Signup and view all the answers

Which symbols are commonly used in fault tree diagrams?

<p>AND and OR gates (B)</p> Signup and view all the answers

What is required for quantitative analysis of a fault tree diagram?

<p>Assigning probabilities to each event cause (D)</p> Signup and view all the answers

What does Multilinear Events Sequencing (MES) utilize to display events?

<p>A timeline chart (B)</p> Signup and view all the answers

Who or what is referred to as the 'actor' in MES?

<p>The individual or component initiating events (C)</p> Signup and view all the answers

What is a critical factor in successfully using fault tree diagrams?

<p>Knowledge of the system’s behavior and potential failure modes (A)</p> Signup and view all the answers

What type of events are characterized in MES?

<p>A single action performed by an individual actor (B)</p> Signup and view all the answers

Which of the following best describes a fault tree diagram?

<p>A graphic model illustrating system pathways to undesirable outcomes (B)</p> Signup and view all the answers

What is one of the main purposes of measuring performance?

<p>To provide information to decision makers (D)</p> Signup and view all the answers

What does active monitoring in performance measurement involve?

<p>Checking the adequacy of H&amp;SMS implementation (B)</p> Signup and view all the answers

Which of the following is NOT a way performance measurement supports risk control?

<p>Enhancing productivity at any cost (C)</p> Signup and view all the answers

What should performance measurement be based on?

<p>A balanced approach with various metrics (C)</p> Signup and view all the answers

Why is it important to measure the hazards created by an organization's activities?

<p>To measure the hazard burden (A)</p> Signup and view all the answers

Feedback in performance measurement serves which purpose?

<p>To provide motivation and insight (B)</p> Signup and view all the answers

What does the term 'H&SMS' refer to?

<p>Health and Safety Management System (A)</p> Signup and view all the answers

What role does performance measurement play in health and safety culture?

<p>It helps in developing a positive culture. (D)</p> Signup and view all the answers

What is a benefit of providing feedback through performance measurement?

<p>It enhances understanding of processes. (D)</p> Signup and view all the answers

In performance measurement, what does 'monitoring the scale and nature of hazards' help achieve?

<p>Understanding the organization's risk profile. (C)</p> Signup and view all the answers

What is the primary goal of identifying behaviors in behavior-based safety programs?

<p>To target behaviors that affect safety (D)</p> Signup and view all the answers

Which element is essential for accurately measuring behaviors in a safety program?

<p>Defining behaviors precisely (C)</p> Signup and view all the answers

What should feedback in a behavior-based program be?

<p>Soon, certain, and powerful (B)</p> Signup and view all the answers

What is the consequence of unsafe behavior according to behavior-based safety principles?

<p>Should be powerful and immediate (B)</p> Signup and view all the answers

Why is it important to achieve initial buy-in from employees in behavior-based programs?

<p>To ensure commitment to the safety program (B)</p> Signup and view all the answers

What is a negative outcome of improperly implemented behavior-based safety programs?

<p>Using programs to punish employees (D)</p> Signup and view all the answers

What is a necessary component of reinforcing progress in behavior-based safety?

<p>Recognizing and rewarding safe behaviors (B)</p> Signup and view all the answers

In behavior-based safety, which of the following is NOT a common issue if the program is poorly implemented?

<p>Using the program effectively (D)</p> Signup and view all the answers

The effectiveness of feedback in a behavior-based program relies on which characteristic?

<p>Timing and impact of the feedback (A)</p> Signup and view all the answers

Concerning behavior modification, what must consequences of behavior ideally be?

<p>Soon, certain, and powerful (A)</p> Signup and view all the answers

Flashcards

Capability

The ability of a system or plan to produce the desired results, considering physical resources, management processes, and support.

Compliance

The extent to which employees adhere to established procedures and policies.

Deployment

The actual execution or use of a plan or program.

Measuring the hazard burden

The process of evaluating the severity and prevalence of hazards.

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Range, nature, distribution, and significance of hazards

Analyzing the extent, characteristics, and significance of hazards to understand their impact on safety and performance.

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Permissive management

A management style focused on giving employees freedom and responsibility, aiming for harmony and job satisfaction.

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Performance appraisals

A systematic process of evaluating employee performance against set goals and providing feedback.

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Theory Y

A management philosophy assuming employees are motivated by intrinsic factors like achievement, recognition, and responsibility.

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Hygiene factors

Factors that can lead to dissatisfaction if absent, but don't necessarily motivate in themselves.

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Motivation factors

Factors that motivate employees by providing feelings of achievement, recognition, and growth.

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Critical Path Method (CPM)

A method for planning projects that identifies key activities and their dependencies to determine the most efficient path to completion.

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Gantt chart

A visual representation of a project's timeline, breaking down activities into specific periods.

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Fault Tree Diagram

A graphical representation of the pathways that can lead to an undesirable event within a system.

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Gates (Fault Tree Diagram)

Gates represent logical relationships between events in a fault tree diagram. Common gates include AND and OR gates.

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Events (Fault Tree Diagram)

Events are conditions or actions that can contribute to a failure in a fault tree diagram.

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Multilinear Events Sequencing (MES)

A structured approach for analyzing systems and processes to identify potential failures and their causes.

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Actor (MES)

An entity or factor responsible for performing an action in a system.

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Actions (MES)

Actions are the specific behaviors, activities, or steps performed by actors in a system.

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Timeline Chart (MES)

MES utilizes a timeline chart to visually represent the sequence of events contributing to an accident.

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Quantitative Analysis (Fault Tree Diagram)

A process where teams assign probabilities to each event cause, allowing for quantitative analysis of a fault tree diagram.

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MES: Analyzing Outcomes

MES analyzes sequences of events to determine how they lead to both desired and undesired outcomes in a system.

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Identify Target Behaviors

Identifying specific behaviors that impact safety in a measurable way.

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Performance measurement in H&SMS

The process of gathering data to understand how well a health and safety management system (H&SMS) is working.

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Define Behaviors Precisely

Defining safety behaviors clearly and precisely, so you can track and measure them consistently.

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Measurement information in H&SMS

Data that helps understand how effectively a company controls risks and manages hazards.

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Measure Behaviors

Developing and using methods to track and monitor the identified safety behaviors.

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Provide Feedback

Providing regular feedback to employees about their safety behavior performance.

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Remedial action based on measurement

Information gathered through performance measurement helps identify areas where changes are needed to improve safety.

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Reinforce Progress

Encouraging and rewarding positive safety behaviors to reinforce desired actions.

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Continuous improvement in H&SMS

Performance measurement in H&SMS helps organizations identify areas for improvement and enhance their overall safety performance.

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Feedback and motivation in H&SMS

Measurement data can motivate employees to improve safety practices and contribute to a positive safety culture

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Consequences & Behavior

The idea that the sooner, more certain, and impactful a consequence is to a behavior, the more likely that behavior is to be repeated.

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Hazard burden

Understanding the types and frequency of hazards created by an organization's activities.

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Supervisors' Role

Supervisors are crucial in shaping safe behaviors by consistently rewarding safe actions and discouraging unsafe actions.

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Soon Consequences

Consequences, whether positive or negative, should be delivered promptly after the behavior to have the greatest impact.

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Active monitoring of H&SMS

Monitoring how effectively the organization develops, implements, and uses its H&SMS to promote a positive safety culture.

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Input monitoring in H&SMS

Monitoring the development, implementation, and effectiveness of the H&SMS.

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Certain Consequences

Consequences should be consistent and reliable, so employees know what to expect after exhibiting a specific behavior.

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Powerful Consequences

Consequences should be meaningful and have a significant enough impact to influence behaviors.

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Adequacy monitoring in H&SMS

Making sure the H&SMS is implemented and used effectively.

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Balanced approach to H&SMS performance measurement

A balanced approach to performance measurement that considers various aspects of H&SMS.

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Study Notes

Domain 2 Management System

  • Domain 2 accounts for 13.34% of the overall CSP certification.

Management Theories

  • Maslow's Hierarchy of Needs:

    • Motivation is driven by unsatisfied needs.
    • Lower-level needs must be met before higher-level needs become motivators.
    • Physiological needs (breathing, food, etc.) must be met before safety needs (security, stability)
    • Safety needs must be met before belonging/love needs (family, intimacy),
    • Belonging needs must be met before esteem needs (respect, confidence, and achievement).
    • Esteem needs must be met before self-actualization needs (morality, creativity, problem-solving).

  • McGregor's Theory X & Y:

    • Theory X: Employees are motivated primarily by monetary rewards and security.
    • Theory Y: Employees are motivated by esteem and self-actualization.
    • Theory X managers use coercion and micromanagement.
    • Theory Y managers encourage autonomy and participation.

  • Herzberg's Motivational Theory:

    • Hygiene factors (supervision, relationships, salary, working conditions) are not motivators.
    • Motivational factors (achievement, recognition, responsibility) are essential for motivation.

Accident Causation and Investigation Techniques

  • Domino Theory (Heinrich, 1932):

    • Accidents are a series of factors leading to injury or damage.
    • Each factor depends on the previous one.
    • First scientific approach to understanding accident prevention.

  • Three Es Controls:

    • Engineering controls (design, process changes)
    • Education (training)
    • Enforcement (regulation)
    • Controlling accidents by focusing on all three Es controls.

Other Topics

  • Critical Path Method (CPM): A technique for planning the most efficient way to achieve an objective by determining the activities and events, and showing how the activities relate to one another in time.

  • Gantt Chart: A timeline showing when project activities should be accomplished.

  • Pareto Analysis: A technique used in decision-making to select a few tasks that produce a significant effect.

  • Short-Interval Scheduling: A short-term schedule, usually for two to four weeks.

  • Management by Objectives (MBO): The process of setting objectives within an organization, ensuring management and employees are aligned.

  • Contingency Theory: There is no one best way to organize a corporation, company, or make decisions.

  • Systems Theory: An interdisciplinary theory investigating groups of objects working together.

  • Chaos Theory: Study of dynamical systems highly sensitive to initial conditions.

  • Management Styles:

    • Directive Democrat: Leader allows subordinates to participate in decision making but closely supervises employees.
    • Directive Autocrat: Leader makes decisions unilaterally and closely supervises employees
    • Permissive Democrat: Leader allows employees to participate in decision making and gives latitude in carrying out the work.
    • Permissive Autocrat: Leader makes decisions unilaterally but gives employees latitude in carrying out the work.

  • Accident/Incident Theory: A theory explaining the causes of accidents (overload/pressure, fatigue, motivation, ergonomic traps, inappropriate expectations, human error, systems failure, and decision errors).

Measurement & Performance

  • Measuring Health and Safety Performance: Measurement is necessary to manage health and safety effectively.
  • Elements of an Effective Accountability: Established standards, resources, measurement systems, consequences, and application.

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Related Documents

Domain 2 13.34% Management System PDF

Description

Explore the essential management theories that underpin Domain 2 of the CSP certification. This quiz covers key concepts including Maslow's Hierarchy of Needs, McGregor's Theory X and Y, and other motivational frameworks. Test your understanding of how these theories apply to effective management practices.

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