Crowd and Crisis Management in Hospitality

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Questions and Answers

Which type of bomb is triggered by the actions of a victim?

Remote Operated Bomb

Command Operated Bomb

Time Operated Bomb

Victim Operated Bomb (correct)

What preventive measure can be used to detect bomb threats in a crowded area?

Public Announcements

Emergency Lighting

Increased Security Personnel

CCTV Camera (correct)

What is a key component in crowd control management?

Food and Beverage Services

Personal Entertainment

Increased Attendance

Accurate Communications (correct)

What is primarily focused on immediate and short-term needs during a crisis?

Disaster response Signup and view all the answers

What term describes the potential disaster losses that could occur to a community over a specified future time period?

Disaster risk Signup and view all the answers

Which of the following characteristics is important to consider when managing a crowd?

Audience's Characteristics and Behavior Signup and view all the answers

What should be organized to ensure effective crowd control?

Crowd Control Management Plan Signup and view all the answers

Which of the following best describes disaster risk reduction?

A method of reducing potential disaster losses Signup and view all the answers

What is the role of a Crisis Management Committee during emergency situations?

To Coordinate Emergency Responses Signup and view all the answers

Which process combines the use of administrative directives and strategies to lessen disaster impacts?

Disaster risk management Signup and view all the answers

What is a significant risk when managing a crowd in relation to alcohol?

Control to Liquor Access Signup and view all the answers

Which method of bomb initiation relies on a timing mechanism set by the bomber?

Time Operated Bomb Signup and view all the answers

What is an unexpected and large negative situation referred to in disaster terminology?

Natural disaster Signup and view all the answers

What does an emergency demand in response to unforeseen dangers?

Immediate action Signup and view all the answers

What is a fire trap defined as in safety terminology?

An unsafe building in case of fire Signup and view all the answers

Which term describes materials used to initiate explosives?

Blasting agent Signup and view all the answers

What characterizes a public assembly building?

A building where fifty or more people congregate. Signup and view all the answers

Which trait of a leader primarily emphasizes the ability to act during challenging circumstances?

Courage Signup and view all the answers

Which trait demonstrates a leader’s ability to operate without supervision?

Dependability Signup and view all the answers

What is NOT a function of a leadership process?

Ensuring complete control over every decision. Signup and view all the answers

Which of the following best describes the role of knowledge in leadership?

To create a more distinct personality for the leader. Signup and view all the answers

Which leadership trait involves fairness and consistency in dealing with others?

Justice Signup and view all the answers

Which of the following best illustrates the concept of initiative?

Taking action independently without direction. Signup and view all the answers

What important aspect of leadership is demonstrated by creating a culture of service within an organization?

Influencing commitment to high levels of guest service. Signup and view all the answers

What characterizes a first degree burn?

Pain and redness of the skin Signup and view all the answers

Which symptom is associated with second degree burns?

Swelling and presence of blisters Signup and view all the answers

What is the primary function of bandages?

To hold dressing in place and control bleeding Signup and view all the answers

What condition commonly occurs in drowning incidents?

Spasm of the larynx Signup and view all the answers

What does IED stand for?

Improvised Explosive Device Signup and view all the answers

What can be a potential hazard at large gatherings due to explosives?

Commotions and stampedes Signup and view all the answers

What type of injury is painless but shows a waxen or charred appearance?

Third degree burn Signup and view all the answers

What is a primary effect of hyperventilation?

Abnormal loss of carbon dioxide from the blood Signup and view all the answers

What best defines a crisis in the context of hospitality management?

A crucial point leading to confusion or trouble. Signup and view all the answers

How is a disaster defined in the field of crowd and crisis management?

A serious disruption that exceeds community resources. Signup and view all the answers

What does crowd control management specifically focus on?

Training on how to manage and control crowds safely. Signup and view all the answers

Which statement accurately reflects the concept of capacity in crisis management?

The strengths and resources available to mitigate risks. Signup and view all the answers

What is the definition of climate change as related to crisis management?

A change in climate identified by long-term variations. Signup and view all the answers

What is the goal of disaster mitigation?

To lessen or limit the adverse effects of hazards. Signup and view all the answers

Which of the following accurately describes a crowd?

A large volume of people gathered in one place. Signup and view all the answers

What does the term 'crowd control' involve?

Preventing crowd crushes, fighting, and commotion. Signup and view all the answers

Study Notes

Introduction to Crowd and Crisis Management in the Hospitality Industry

Disaster is an occurrence that causes great distress or destruction.
Crisis is a stressful event that disrupts normal daily activities. It can also be a turning point.
Capacity refers to the sum of strengths and resources available to reduce disaster risk.
Crowd is a large group of people assembled in one place.
Crowd Control is the practice of managing crowds and preventing outbreaks of violence, crushes, or riots.
Crowd Control Management is a training program focused on crowd control and safety.
Disaster is a serious disruption of a community or society leading to significant human, material, economic, or environmental losses.
Disaster Mitigation lessens or limits the negative impacts of hazards and disasters.
Disaster Risk is the potential for disaster-related losses in lives, health, livelihood, assets, and services.
Disaster Risk Reduction systematically analyzes and manages causes of disaster, including reducing vulnerability and improving preparedness.
Disaster Risk Reduction and Management systematically implements strategies, policies, and coping capacities to mitigate the impacts of hazards.
Emergency is an unforeseen or sudden event demanding immediate action.

Leadership and Decision-Making Process

Leadership is a process by which an individual influences others to accomplish a goal and guides an organization to become more cohesive and coherent.
Importance of Leadership includes making everyone committed to high levels of guest service, creating and sustaining organizational culture, and persuading employees and managers to believe in the culture.
Traits of a Leader include knowledge, courage, initiative, decisiveness, tact, justice, and dependability.

Emergency and Safety Procedures

First Degree Burns (Superficial Injuries) are characterized by pain and redness of the skin.
Second Degree Burns (Medium Injuries) include swelling, blisters, peeling skin and severe pain.
Third Degree Burns (Deep Injuries) are painless because of nerve damage. The affected area may be white, waxy, or charred.
Bandages are cloth materials used to hold dressings in place and control bleeding.
Drowning is an airway obstruction caused by a laryngeal spasm while in water.
Causes of Drowning include cramps, hyperventilation, and unconsciousness.
Bomb is an explosive weapon used to create blast, fire, shock, and heat to cause damage.
Improvised Explosive Devices (IEDs) can be factory made or home-made, and are often used by terrorist groups.
Methods of Bomb/IED Initiation include time-operated, victim-operated, and command-operated.
Bomb Threat Preventative and Detective Measures include CCTV cameras, alarms, illumination/lighting, patrolling/roving, search/checks, scanners and detectors, inspection mirrors, and awareness.
Earthquake and Fire Situation Response requires planning for drills, establishing a crisis management committee (including an emergency response team, first aid team, and evacuation team).
Typhoon or Tropical Storm is a type of tropical cyclone formed in the northwestern Pacific or Indian oceans.

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Description

This quiz covers essential concepts in crowd and crisis management specifically tailored for the hospitality industry. Explore key terms such as disaster risk reduction, crowd control, and disaster mitigation. Test your knowledge of how to effectively manage crises and ensure safety in crowded environments.