Cross Cultural Management Study Notes

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Questions and Answers

Which of the following is an advantage of cultural sensitivity in interviews?

  • It often leads to biased hiring decisions.
  • It enhances an organization's ability to attract diverse talent. (correct)
  • It allows interviewers to ignore the candidate's background.
  • It makes the interview process longer and less efficient.

What is a key principle of unbiased hiring practices?

  • Prioritizing candidates from specific backgrounds over others.
  • Evaluating candidates based solely on their skills and qualifications. (correct)
  • Focusing on personal connections rather than professional abilities.
  • Using subjective methods to assess candidate fit.

Which technique is most effective in behavioral questioning during interviews?

  • Requesting candidates to speculate on future industry trends.
  • Asking candidates to describe their personal life.
  • Having candidates provide examples of past behavior related to specific situations. (correct)
  • Allowing candidates to answer with hypothetical scenarios.

What is a primary benefit of diversity in recruitment?

<p>It fosters innovation and different perspectives. (B)</p> Signup and view all the answers

In employee relationship management, what is a critical factor for success?

<p>Ensuring transparent communication between all levels. (C)</p> Signup and view all the answers

What is a key component of situational interviews to assess candidates?

<p>Starting with fact-gathering (C)</p> Signup and view all the answers

Which of the following best illustrates behavioral questioning techniques in interviews?

<p>How will you work with an employee who has a different cultural background? (C)</p> Signup and view all the answers

What can companies promote to attract a diverse talent pool?

<p>Success stories from individuals in underrepresented groups (C)</p> Signup and view all the answers

Why is cultural sensitivity important in the hiring process?

<p>It fosters understanding and respect for different backgrounds. (C)</p> Signup and view all the answers

Which approach should be integrated into programs aimed at increasing diversity in recruitment?

<p>Incorporating various methods such as discussions and exercises (D)</p> Signup and view all the answers

What is an essential practice for improving employee relationships?

<p>Engaging in behavioral questioning during interviews (A)</p> Signup and view all the answers

What role do independent experts play in promoting diversity initiatives?

<p>They host and facilitate discussions to bring fresh perspectives. (D)</p> Signup and view all the answers

What is a crucial aspect of unbiased hiring practices?

<p>Minimizing the influence of personal biases during interviews (A)</p> Signup and view all the answers

What is the goal of showcasing the industry as a viable career option for minorities?

<p>To promote equal opportunities and attract more talent. (A)</p> Signup and view all the answers

Which approach enhances cultural sensitivity during interviews?

<p>Incorporating questions that relate to candidates' cultural experiences (C)</p> Signup and view all the answers

What is an effective strategy for promoting diversity in recruitment?

<p>Utilizing diverse recruitment channels to reach various groups (B)</p> Signup and view all the answers

Which technique is most effective in behavioral questioning?

<p>Encouraging candidates to talk about past experiences and responses (D)</p> Signup and view all the answers

Which factor is essential for effective employee relationship management?

<p>Establishing open communication channels with employees (B)</p> Signup and view all the answers

How can organizations implement cultural sensitivity effectively?

<p>Training employees on cultural differences and biases (D)</p> Signup and view all the answers

What is a common misconception about diversity in recruitment?

<p>Diversity only includes ethnicity and gender (C)</p> Signup and view all the answers

Which practice can help in evaluating employees' relationship management skills?

<p>Conducting peer reviews and feedback sessions (B)</p> Signup and view all the answers

Flashcards

International Manager Responsibilities

International managers have significant roles, responsibilities, and often, high compensation dealing with international operations, management, and challenges.

Multinational Corporation (MNC)

A company operating in multiple countries, owning or controlling businesses in foreign locations.

International HRM (I-HRM)

HRM practices and strategies focused on managing an international workforce and operations.

Competing Values Framework

A model describing different organizational cultures based on opposing values (e.g., stability vs. flexibility).

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OCAI Tool

A tool used to assess and understand organizational culture using the competing values framework.

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Globalization's Impact on HR

Globalization significantly affects HR practices and policies in terms of managing diverse workforces and international operations.

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Cross-Cultural Management

Managing people from different cultures effectively in an international context.

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Multicultural Workforce Management

Developing strategies and policies for managing diverse employees from different cultural backgrounds within an organization.

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Situational Interview

An interview technique assessing how a candidate would react to workplace situations.

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Behavioral Questions

Interview questions probing past actions and behaviors to predict future performance.

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Fact-Gathering

Initial phase in interviews gathering relevant details or information.

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Unresolved Issues

Challenges or problems requiring solutions in employment.

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Diversity Initiatives

Programs encouraging a more diverse workplace by including underrepresented groups.

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Industry as a Career

Highlighting the industry as a viable career choice for underrepresented groups.

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Multiple Instruction Methods

Using diverse methods of teaching or communicating to enhance comprehension.

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Leader Participation

Involving company leaders in training programs or activities.

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Organization Culture Functions

Organization culture shapes identity, reinforces values, increases commitment, acts as a control mechanism, and influences behavior.

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Antecedents of Organizational Culture

These are the factors that lead to the formation of an organization's culture, including leadership influences (founders, senior leaders), industry/business environment, and national culture.

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HRM Activities

Human Resource Management includes Human resource planning, staffing, performance management, training, compensation, and industrial relations.

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IHRM

International Human Resource Management. It involves managing human resources across borders, and understanding different labor laws.

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Organization Culture's Purpose

To ensure customer and subordinate satisfaction and fulfillment of organizational objectives.

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Study Notes

Cross Cultural Management Study Notes

  • Business practitioners need to work across diverse work environments and with people from different backgrounds.
  • Leadership potential requires understanding how to manage different cultures to succeed in business.
  • In marketing, products should align with the market's cultural preferences.
  • For example, in the Philippines, small product sachets are preferred due to affordability.
  • Launching a product in a country where the culture does not fit is generally unsuccessful.
  • Consumer preferences are influenced by cultural background.
  • Ex. tampon sales are low in Catholic-majority societies.
  • In Human Resources, multinational companies must respect employees' cultural standards, enabling them to operate well in diversity.
  • Ex. Allowing employees to wear hijabs and not discriminating against them.
  • In finance, different accounting standards exist per country.
  • In general management, business operations and logistics are sensitive to cultural differences.
  • Social trust is necessary for business and trade.
  • Culture is acquired knowledge that guides social behavior and interprets experiences.
  • Cultural values shape perceptions and behavior ("norms").
  • Cultural understanding is crucial for business success in a globalized world.
  • Ex. Seniority and Korean office dynamics differ from Filipino culture.
  • Ex. Coffee etiquette and cultural preferences among female employees vary in different settings.
  • Applying a correct reference point for culture is critical for business operations.

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