Cross-Cultural Management & Communication Quiz

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Questions and Answers

What is a key trait of a global mindset?

  • Focusing on local realities
  • Trusting structure over process
  • Valuing differences (correct)
  • Valuing similarity

What does cultural intelligence (CQ) enable individuals to do?

  • Function and manage ineffectively in culturally diverse settings
  • Function and manage effectively in culturally similar settings
  • Function and manage only in local environments
  • Function and manage effectively in culturally diverse settings (correct)

What is a characteristic of a person with a cosmopolitan orientation?

  • Global selfishness and disregard for human rights
  • Local focus and ignorance of global issues
  • Cultural openness and respect for cultural diversity (correct)
  • Cultural closeness and intolerance

What is a handicap in global business?

<p>The handicap of global standardization versus local responsiveness (A)</p> Signup and view all the answers

What is a characteristic of a person with a global mindset?

<p>Seeking lifelong learning (C)</p> Signup and view all the answers

What is another term for cultural openness?

<p>Receptiveness to immerse in and learn from other cultures (C)</p> Signup and view all the answers

What is the title of the course coordinated by Dr. Sibel Ozasir-Kacar?

<p>Cross-Cultural Management &amp; Communication (B)</p> Signup and view all the answers

According to Johnson et al. (2006), what is multicultural competence?

<p>The ability to step outside one's cultural boundary to make the strange familiar and the familiar strange (B)</p> Signup and view all the answers

What is the topic of the first lecture in this course?

<p>Introduction (C)</p> Signup and view all the answers

What is the concept of ethno-relativism about?

<p>The idea that no one culture is superior to another (A)</p> Signup and view all the answers

What is the definition of intercultural sensitivity?

<p>The level of awareness of cultural differences and the ability to react appropriately in different cultural contexts (D)</p> Signup and view all the answers

What is the concept of Constructive Intercultural Contact (CIC)?

<p>A type of intercultural contact that is beneficial to all parties involved (D)</p> Signup and view all the answers

What is the title of the guest lecture in Lecture 2?

<p>Cross-cultural competencies (C)</p> Signup and view all the answers

What is the formula to develop global management skills?

<p>Managerial Competences + Multicultural Competence = Global Management Skills (D)</p> Signup and view all the answers

What is a characteristic of high context cultures in terms of communication?

<p>Implying the communication method in a more indirect way (A)</p> Signup and view all the answers

Which of the following countries is considered a low context culture?

<p>Germany (C)</p> Signup and view all the answers

What is proxemics a subcategory of?

<p>Nonverbal communication (A)</p> Signup and view all the answers

What happens when personal space is violated?

<p>It creates discomfort and anxiety (C)</p> Signup and view all the answers

What is the risk in today's workplace when personal space is violated?

<p>Decreased job satisfaction (D)</p> Signup and view all the answers

What are the four dimensions of Individual CQ according to the 2007 study?

<p>Meta-cognition, Cognition, Motivation, and Behaviour (D)</p> Signup and view all the answers

Which of the following is a category of space in proxemics?

<p>Intimate space (D)</p> Signup and view all the answers

What is the category of proxemics that includes interactions with strangers?

<p>Public space (A)</p> Signup and view all the answers

What is the primary function of the cognitive aspect of Cultural Intelligence?

<p>To develop patterns from cultural cues (C)</p> Signup and view all the answers

What is metacognition?

<p>Thinking about one's thinking (C)</p> Signup and view all the answers

Who is the researcher associated with the concept of proxemics?

<p>Edward Hall (C)</p> Signup and view all the answers

What is the primary focus of the motivational aspect of Cultural Intelligence?

<p>Understanding one's self-efficacy and goal setting (B)</p> Signup and view all the answers

What is the primary focus of the behavioural aspect of Cultural Intelligence?

<p>Executing relevant behaviour (D)</p> Signup and view all the answers

Who is the famous researcher that studied cultural cues?

<p>Hofstede (C)</p> Signup and view all the answers

What is the significance of cultural intelligence in learning environments?

<p>It is critical when there is diversity within a group (C)</p> Signup and view all the answers

According to Remland (2009), what varies from one culture to another?

<p>Socially acceptable levels of touching (C)</p> Signup and view all the answers

What is a common issue in work relationships that has been highlighted by scandals such as Harvey Weinstein?

<p>Sexual harassment (B)</p> Signup and view all the answers

What is a characteristic of a monochronic time perspective?

<p>Doing one thing at a time (D)</p> Signup and view all the answers

What is a way to develop multicultural competencies according to Shapiro, J.M., Ozanne, J.L., and Saatcioglu, B.?

<p>Getting access to knowledge about cultures in courses (A)</p> Signup and view all the answers

What is a key aspect of constructive intercultural contact according to Hans Spijkerman?

<p>Reflection (D)</p> Signup and view all the answers

What is a benefit of studying abroad in terms of intercultural competence?

<p>Greater cultural sensitivity (B)</p> Signup and view all the answers

What is a characteristic of a polychronic time perspective?

<p>Human interaction is valued over time (A)</p> Signup and view all the answers

What is a way to overcome ethnocentrism in international business?

<p>Developing cultural sensitivity (C)</p> Signup and view all the answers

What is a benefit of internships or work experience in international organizations for intercultural competence?

<p>Greater cultural sensitivity (C)</p> Signup and view all the answers

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Study Notes

Cross-Cultural Management & Communication

  • The course consists of 8 lectures, including guest lecturers (academics and professionals).

Multicultural Competence

  • Multicultural competence is an individual's ability to step outside their cultural boundary to make the strange familiar and the familiar strange, and to act on that change of perspective (Johnson et al., 2006).

Intercultural Sensitivity

  • Intercultural sensitivity is the level of awareness of cultural differences and the ability to react appropriately in different cultural contexts.

  • An interculturally sensitive person has an interest in others and understands their feelings, thoughts, and behaviors (Bennett, 1986; Bucker and Poutsma, 2010).

Global Mindset

  • A global mindset involves openness to and articulation of multiple cultural and strategic realities on both global and local levels.

  • Key traits include curiosity, acceptance of complexity, diversity consciousness, an extended time perspective, and systems thinking.

Cosmopolitanism

  • Cosmopolitan orientation (CO) consists of three essential qualities: cultural openness, global pro-sociality, and respect for cultural diversity (Leung, Koh, and Tan, 2015).

Cultural Intelligence (CQ)

  • Cultural intelligence (CQ) is an individual's capability to function and manage effectively in culturally diverse settings or environments (Ang et al., 2007).

  • CQ has four dimensions: meta-cognition, cognition, motivation, and behavior.

Edward Hall's Space Dimension

  • Proxemics refers to the use of space as a subcategory of nonverbal communication, influenced by culture.

  • Categories of space include intimate, personal, social, and public spaces.

Development of Multicultural Competencies

  • Ways to develop multicultural competencies include:
    • Getting access to knowledge about cultures through courses, books, or films.
    • Studying abroad, interacting with foreign students and teachers, and participating in internships or work experiences in international organizations.
    • Engaging in cultural role simulations, with reflection as a key aspect.
    • Constructive Intercultural Contact (CIC).

Constructive Intercultural Contact (CIC)

  • CIC aims to facilitate positive interactions between individuals from different cultural backgrounds, promoting mutual understanding and respect.

  • Hans Spijkerman, PhD candidate and Intercultural consultant, has contributed to the development of CIC.

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