36 Questions
What is the main challenge of managing a global workforce?
Managing employees with different customs, languages, and expectations
What is the main focus of the course, Cross-Cultural Management & Communication?
Cross-Cultural Competence in Global Teams
Who is the founder and former CEO of Sony Corporation, Japan, and what advice does he give on motivating employees?
Akio Morita, treating employees like respected members of the family
What is the main difference between managing a local workforce and a global workforce?
Managing employees with different customs, languages, and expectations
What is the main goal of managing diverse teams?
To walk together and manage people
What is the main challenge of managing global teams?
Managing cultural differences and expectations
What is the main benefit of managing diverse teams?
Enhanced creativity
Who is the coordinator of the Cross-Cultural Management & Communication course?
Dr. Sibel Ozasir-Kacar
What is a key challenge in managing tasks and processes with regard to diverse teams?
Recognizing the main challenges and understanding how to facilitate tasks and processes
What is the primary focus of managing tasks?
Mission and goals, task structuring, and decision-making
What is the result when teams perform well?
They are greater than the sum of their parts
What is a key aspect of managing team processes?
Team-building and participation
What is the primary goal of leadership in managing tasks and processes?
To facilitate tasks and processes leading to the best possible outcome
What is the relationship between task and process focus in managing teams?
There is a tug of war between task and process focus
What is the primary determinant of virtual team performance, according to the IPO framework?
Task processes
What is the focus of the study by Garro-Abarca, Palos-Sanchez, and Aguayo-Camacho (2021)?
The impact of trust on team performance
What is the definition of diversity in the context of teams?
Diversity refers to demographic differences among team members
What is the outcome of cultural diversity in teams, according to Boucken et al. (2016)?
Cultural diversity leads to conflicts and difficulties in communication
What is the context of the study by Boucken et al. (2016)?
A longitudinal study in a large global company over 2 years
What is the number of individual interviews conducted in the study by Boucken et al. (2016)?
70
Which groups have historically faced discrimination and oppression at work?
Non-whites, women, religious and ethnic minorities, individuals with physical disabilities, older employees, and people with various sexual orientations
What is the focus of the IPO framework in the context of virtual teams?
The input-process-output framework for team performance
What is the concept of identity, according to McAdams (1997)?
The internalized and evolving story that results from a person's selective appropriation of past, present and future
How many virtual teams were studied in the global software development sector during the Covid-19 crisis?
317
According to Leitch and Harrison (2016), what is the nature of identity?
Fluid and constantly changing
What happens to identities in interaction with others?
They become more salient
Who defined ethnic identity as the outcome of an interaction that spans the boundary between majority and minority?
Wimmer
What is an ethnic boundary, according to Wimmer (2008)?
A boundary that displays both a categorical and a social or behavioural dimension
What is the term used to describe everyday, subtle interactions or behaviors that communicate hostile or negative attitudes toward stigmatized or culturally marginalized groups?
Microaggression
What type of microaggression involves insensitive actions against someone's identity, whether intentional or unintentional?
Microinsults
What is the purpose of reflecting on one's own feelings and biases in managing microaggressions?
To become aware of one's own feelings and biases
What is an example of a microinvalidation?
A joke that excludes someone based on their sexual identity
What is the implication behind the comment 'Wow, you speak English so well!'?
The person is a foreigner who would not be capable of learning the language
What is the goal of managing microaggressions in the workplace?
To manage stereotypes and microaggressions
What is an example of a microassault?
A comment intended to degrade someone based on their race
What can managers do to address microaggressions in the workplace?
Manage stereotypes and microaggressions
Study Notes
Course Overview
- Coordinator: Dr. Sibel Ozasir-Kacar, [email protected]
- 8 lectures, including guest lecturers (academics and professionals)
Managing a Global Workforce
- Managing a global workforce is challenging due to differences in customs, languages, and expectations
- Imagine managing and motivating employees across cultures under one roof
Global Teams
- Managing diverse teams is crucial, involving task and process management, team structure, leadership, and attitudes
- Importance of leadership in recognizing challenges, facilitating tasks, and understanding team processes
- Focus on task vs. process management, including mission, goals, roles, decision-making, accountability, and innovation
Input-Process-Output (IPO) Framework
- Input → Process → Output, with inputs including people, practice, and purpose; processes involving team structure, task, and socio-emotional aspects; and outputs encompassing results, trust, and team attitudes
Cultural Diversity and Team Performance
- Longitudinal study on cultural diversity in a global company, highlighting potential creativity but difficulties due to different working and communication styles
- Importance of trust and potential conflicts due to diversity of power distance (Boucken et al., 2016)
Diversity and Identity
- Diversity refers to demographic differences among group members (McGrath, Berdahl, and Arrow, 1995)
- Identity is constructed, fluid, and in movement, influenced by interactions with others and societal relations (McAdams, 1997; Leitch and Harrison, 2016)
Ethnic Identity and Microaggressions
- Ethnic identity involves interactions between majority and minority groups (Wimmer, 2009)
- Microaggressions are subtle, intentional or unintentional behaviors that communicate negative attitudes towards stigmatized groups
- Three types of microaggressions: microassaults, microinsults, and microinvalidations
Managing Microaggressions
- Focus on processes and inclusion of all team members to manage stereotypes and microaggressions
- Reflect on personal feelings without judgment to resist labeling and stereotyping (Gudykunst, 1998)
Learn about managing global teams, cross-cultural competencies, and communication in a global workforce. This course covers cultural encounters, global leadership, and conflict resolution.
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