Podcast
Questions and Answers
Which of the following is NOT one of Hofstede's cultural dimensions?
Which of the following is NOT one of Hofstede's cultural dimensions?
What does the Power Distance Index primarily measure?
What does the Power Distance Index primarily measure?
Which cultural dimension addresses how societies manage their need for certainty?
Which cultural dimension addresses how societies manage their need for certainty?
In Erin Meyer’s Culture Map, what is a key reason for conducting a cultural mapping exercise?
In Erin Meyer’s Culture Map, what is a key reason for conducting a cultural mapping exercise?
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Which dimension contrasts the focus on future rewards versus immediate benefits?
Which dimension contrasts the focus on future rewards versus immediate benefits?
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What is a key characteristic of direct communication?
What is a key characteristic of direct communication?
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In which communication style is conflict handled directly?
In which communication style is conflict handled directly?
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Which of the following cultures is most likely to employ indirect communication?
Which of the following cultures is most likely to employ indirect communication?
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What does non-verbal communication include?
What does non-verbal communication include?
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Which system of the brain is faster but operates less reliably?
Which system of the brain is faster but operates less reliably?
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What is a primary feature of System 2 thinking?
What is a primary feature of System 2 thinking?
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Which of these values is typically associated with individualistic Western cultures?
Which of these values is typically associated with individualistic Western cultures?
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What is the main purpose of non-verbal stimuli in communication?
What is the main purpose of non-verbal stimuli in communication?
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What is the primary focus of cultural relativism?
What is the primary focus of cultural relativism?
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Which of the following best defines cultural universalism?
Which of the following best defines cultural universalism?
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Which skill is essential for effective cross-cultural communication?
Which skill is essential for effective cross-cultural communication?
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What is a common effect of using stereotypes in communication?
What is a common effect of using stereotypes in communication?
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What does intercultural awareness entail?
What does intercultural awareness entail?
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What is prejudice in the context of cultural communication?
What is prejudice in the context of cultural communication?
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Why is adaptability important in cross-cultural communication skills?
Why is adaptability important in cross-cultural communication skills?
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Which of the following barriers can most negatively impact intercultural communication?
Which of the following barriers can most negatively impact intercultural communication?
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Study Notes
Cross-Cultural Management: Communication Skills
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Culture: A set of behaviors, material objects, language, ideas, beliefs, customs, codes, institutions, tools, and techniques specific to Homo sapiens.
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Cultural Relativism: A philosophical approach to understanding and judging other cultures without relying on one's own cultural values to evaluate them.
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Cultural Universalism: The concept that certain values, concepts, and behaviors exist and can be judged according to universal standards of right and wrong across all cultures. This often forms the basis for evaluating norms, values, and concepts, including in international law.
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Intercultural Awareness: Understanding one's own culture and how it shapes communication, and understanding how other cultures differ, acknowledging similarities and differences.
The Iceberg Concept of Culture
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Surface Culture: Observable aspects like food, clothing, celebrations, and language. High emotional intensity, relatively low compared to deep culture.
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Deep Culture: Unspoken and unconscious rules that influence behavior (personal space, communication styles). High emotional intensity, very high compared to surface culture.
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Unconscious Rules: Aspects of culture not explicitly articulated, but strongly influence behavior. Emotional intensity intense compared to other levels.
Cross-Cultural Communication Skills
- Essential: Necessary for communicating effectively with differing cultures and social groups.
Barriers to Intercultural Communication
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Stereotypes: Preconceived notions about a person or group, often leading to irrational judgments and biases. A significant barrier to effective communication.
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Prejudice: A belief assuming sameness among members of a group; overlooking individual differences, preventing open communication.
Culture and Communication Styles
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Direct Communication: Clear and explicit expression of intentions, common in individualistic cultures (Western). Honesty, frankness, directness.
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Indirect Communication: Intentions are implicit and conveyed through context or nonverbal cues, common in collectivist cultures (Eastern). Politeness and conflict avoidance often more important than direct confrontation.
Nonverbal Communication
- Definition: Sending and receiving messages using gestures, facial expressions, body language, etc. Can be both intentional and unintentional.
Cultural Differences in Business
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System 1: Intuitive, instinctual decision-making, quicker and potentially less reliable.
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System 2: A rational and analytical approach, using conscious thought to make decisions; takes more time and energy.
Geert Hofstede's Cultural Dimensions
- A theory exploring fundamental differences in cultures across six key dimensions: Power Distance Index, Individualism v. Collectivism, Uncertainty Avoidance Index, Masculinity v. Femininity, Short Term v. Long Term orientation, and Restraint v. Indulgence.
Erin Meyer's Culture Map
- Provides frameworks to better understand cultural differences in business. Includes 8 key areas (communicating, evaluating, persuading, leading, deciding, trusting, disagreeing, and scheduling). Includes hierarchical and egalitarian perspectives, providing a guide to navigating cultural differences in business contexts.
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Description
Test your knowledge on cross-cultural management and communication skills. Explore concepts such as cultural relativism, cultural universalism, and intercultural awareness. This quiz covers key principles that shape interactions in diverse cultural environments.
