Podcast
Questions and Answers
Which conflict management style involves elevating the options and actions of another person to make them feel better about a conflict?
Which conflict management style involves elevating the options and actions of another person to make them feel better about a conflict?
- Dominating
- Avoiding
- Obliging (correct)
- Compromising
What is the outcome of the avoiding conflict management style?
What is the outcome of the avoiding conflict management style?
- Win-win
- Win-lose
- Lose-lose (correct)
- No-win/no-lose
When is the dominating conflict management style often used?
When is the dominating conflict management style often used?
- When the parties are equally powerful
- When the relationship is important to you
- When the issue is not complex or important (correct)
- When the conflict is highly emotive
What is a characteristic of the compromising conflict management style?
What is a characteristic of the compromising conflict management style?
When is the obliging conflict management style often used?
When is the obliging conflict management style often used?
What is the outcome of the compromising conflict management style?
What is the outcome of the compromising conflict management style?
What is the main focus of the 'Conflict Management Studies' content?
What is the main focus of the 'Conflict Management Studies' content?
According to Boohar (2001), what is the reality of conflicts in the workplace?
According to Boohar (2001), what is the reality of conflicts in the workplace?
What is the focus of the 'Organisational Conflict' content?
What is the focus of the 'Organisational Conflict' content?
Which author(s) wrote about the ten years of conflict management research from 2007-2017?
Which author(s) wrote about the ten years of conflict management research from 2007-2017?
What is the name of the guest lecturer mentioned in the course structure?
What is the name of the guest lecturer mentioned in the course structure?
What is the main focus of the lecture 'Cultural Conflict and Conflict Management Studies'?
What is the main focus of the lecture 'Cultural Conflict and Conflict Management Studies'?
What is the definition of conflict according to the content?
What is the definition of conflict according to the content?
What is the primary goal of negotiation in conflict management?
What is the primary goal of negotiation in conflict management?
What is the role of a mediator in conflict management?
What is the role of a mediator in conflict management?
What is the relationship between trust and conflict management?
What is the relationship between trust and conflict management?
What is the impact of cultural conflict on conflict management?
What is the impact of cultural conflict on conflict management?
What is the role of emotional intelligence in conflict management?
What is the role of emotional intelligence in conflict management?
What is the relationship between power relations and conflict management?
What is the relationship between power relations and conflict management?
What is the likely outcome when parties' goals are unlinked and the matter is complex?
What is the likely outcome when parties' goals are unlinked and the matter is complex?
In a situation where one party's position is weak, what may be the outcome of confrontation?
In a situation where one party's position is weak, what may be the outcome of confrontation?
What is a potential consequence of conceding to the other party in a negotiation?
What is a potential consequence of conceding to the other party in a negotiation?
In which type of societies would a collectivist conflict management style be more suitable?
In which type of societies would a collectivist conflict management style be more suitable?
Why would a speedy decision be necessary in a conflict situation?
Why would a speedy decision be necessary in a conflict situation?
What is a characteristic of situations where parties are at a stalemate?
What is a characteristic of situations where parties are at a stalemate?
What is a potential consequence of not conceding to the other party in a negotiation?
What is a potential consequence of not conceding to the other party in a negotiation?
What is a characteristic of situations where one party's position is weak?
What is a characteristic of situations where one party's position is weak?
Which of the following is a characteristic of femininity in conflict management?
Which of the following is a characteristic of femininity in conflict management?
What is a key component of building a learning organization in conflict management?
What is a key component of building a learning organization in conflict management?
According to Weber et al. (2011), which capability is essential for effective conflict management in M&A?
According to Weber et al. (2011), which capability is essential for effective conflict management in M&A?
What is a suggested area for future studies in conflict management?
What is a suggested area for future studies in conflict management?
What is a key aspect of effective intervention techniques in conflict management?
What is a key aspect of effective intervention techniques in conflict management?
Study Notes
Course Structure
- 8 lectures, including guest lecturers, covering topics such as cross-cultural competencies, global teams, cultural encounters, conflict management, and more
Introduction to Cultural Conflict and Conflict Management Studies
- Conflict management studies: a crucial aspect of organizational behavior
- Conflict is inevitable, and conflict reduction, minimization, and resolution are essential
Types of Conflict
- Task conflict: related to the task or project
- Relational conflict: related to personal relationships
- Process conflict: related to the process or procedure
Organizational Conflict
- Interpersonal conflict: between individuals
- Intra-group conflict: within a group
- Inter-group conflict: between groups
Conflict Management Literature
- Negotiation: a strategic means of handling conflict
- Mediation: a formal process, especially when conflict escalates
- Trust: commitment, interpersonal relationships, and intra-organizational social capital
- Conflict management styles: 5 different types (integrating, obliging, dominating, avoiding, and compromising)
What is Cultural Conflict?
- A process where one party receives that its interests are being opposed or negatively affected by another party due to cultural differences
- Emotions are involved, and emotional intelligence is essential
- Power relations: stakeholder power inequality
Conflict Management Styles
- Obliging: accommodating the needs and interests of the other parties, focusing on commonalities and reducing differences
- Dominating: forcing behavior to win one's position, often ignoring the needs and expectations of the other party
- Avoiding: withdrawal, leading to failing to satisfy the concerns of both parties
- Compromising: finding a mutually acceptable solution by both parties making concessions
- Integrating: finding a solution that satisfies both parties' interests
Hofstede's 5 Dimensions and Conflict Management
- Individualism vs. Collectivism: influencing conflict management styles
- Femininity: compromising, obliging, integrating, and avoiding styles
- Masculinity: dominating style
Conflict Management and HR Policies
- Effective intervention techniques: open communication, demonstrating concern for employees, trust in the manager, and building a learning organization
- Knowledge-based view: knowledge integration capability and knowledge creation capability
Future Studies
- Negotiation and Gender studies
- Mediation with ethnic and social conflict
- Conflict management styles and emotional intelligence
- Cognitive ability for conflict management
- Cultural intelligence and conflict management
- Comparative culture studies in conflict management
- Mobbing and bullying and the relationship of trust in conflict management
- Individual traits in knowledge-sharing
- Entrepreneurial cognition and conflict handling
- Negotiation within family businesses
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Description
Test your knowledge on cross-cultural management and communication, including conflict management, cultural competencies, and global leadership.
