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Questions and Answers
Which conflict management style involves elevating the options and actions of another person to make them feel better about a conflict?
What is the outcome of the avoiding conflict management style?
When is the dominating conflict management style often used?
What is a characteristic of the compromising conflict management style?
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When is the obliging conflict management style often used?
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What is the outcome of the compromising conflict management style?
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What is the main focus of the 'Conflict Management Studies' content?
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According to Boohar (2001), what is the reality of conflicts in the workplace?
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What is the focus of the 'Organisational Conflict' content?
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Which author(s) wrote about the ten years of conflict management research from 2007-2017?
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What is the name of the guest lecturer mentioned in the course structure?
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What is the main focus of the lecture 'Cultural Conflict and Conflict Management Studies'?
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What is the definition of conflict according to the content?
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What is the primary goal of negotiation in conflict management?
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What is the role of a mediator in conflict management?
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What is the relationship between trust and conflict management?
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What is the impact of cultural conflict on conflict management?
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What is the role of emotional intelligence in conflict management?
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What is the relationship between power relations and conflict management?
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What is the likely outcome when parties' goals are unlinked and the matter is complex?
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In a situation where one party's position is weak, what may be the outcome of confrontation?
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What is a potential consequence of conceding to the other party in a negotiation?
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In which type of societies would a collectivist conflict management style be more suitable?
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Why would a speedy decision be necessary in a conflict situation?
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What is a characteristic of situations where parties are at a stalemate?
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What is a potential consequence of not conceding to the other party in a negotiation?
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What is a characteristic of situations where one party's position is weak?
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Which of the following is a characteristic of femininity in conflict management?
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What is a key component of building a learning organization in conflict management?
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According to Weber et al. (2011), which capability is essential for effective conflict management in M&A?
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What is a suggested area for future studies in conflict management?
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What is a key aspect of effective intervention techniques in conflict management?
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Study Notes
Course Structure
- 8 lectures, including guest lecturers, covering topics such as cross-cultural competencies, global teams, cultural encounters, conflict management, and more
Introduction to Cultural Conflict and Conflict Management Studies
- Conflict management studies: a crucial aspect of organizational behavior
- Conflict is inevitable, and conflict reduction, minimization, and resolution are essential
Types of Conflict
- Task conflict: related to the task or project
- Relational conflict: related to personal relationships
- Process conflict: related to the process or procedure
Organizational Conflict
- Interpersonal conflict: between individuals
- Intra-group conflict: within a group
- Inter-group conflict: between groups
Conflict Management Literature
- Negotiation: a strategic means of handling conflict
- Mediation: a formal process, especially when conflict escalates
- Trust: commitment, interpersonal relationships, and intra-organizational social capital
- Conflict management styles: 5 different types (integrating, obliging, dominating, avoiding, and compromising)
What is Cultural Conflict?
- A process where one party receives that its interests are being opposed or negatively affected by another party due to cultural differences
- Emotions are involved, and emotional intelligence is essential
- Power relations: stakeholder power inequality
Conflict Management Styles
- Obliging: accommodating the needs and interests of the other parties, focusing on commonalities and reducing differences
- Dominating: forcing behavior to win one's position, often ignoring the needs and expectations of the other party
- Avoiding: withdrawal, leading to failing to satisfy the concerns of both parties
- Compromising: finding a mutually acceptable solution by both parties making concessions
- Integrating: finding a solution that satisfies both parties' interests
Hofstede's 5 Dimensions and Conflict Management
- Individualism vs. Collectivism: influencing conflict management styles
- Femininity: compromising, obliging, integrating, and avoiding styles
- Masculinity: dominating style
Conflict Management and HR Policies
- Effective intervention techniques: open communication, demonstrating concern for employees, trust in the manager, and building a learning organization
- Knowledge-based view: knowledge integration capability and knowledge creation capability
Future Studies
- Negotiation and Gender studies
- Mediation with ethnic and social conflict
- Conflict management styles and emotional intelligence
- Cognitive ability for conflict management
- Cultural intelligence and conflict management
- Comparative culture studies in conflict management
- Mobbing and bullying and the relationship of trust in conflict management
- Individual traits in knowledge-sharing
- Entrepreneurial cognition and conflict handling
- Negotiation within family businesses
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Description
Test your knowledge on cross-cultural management and communication, including conflict management, cultural competencies, and global leadership.
