10 Questions
Which term is used interchangeably with contact centres in the text?
Call centres
What is the topic of discussion in Week 8 of the course?
CRM implementation
What is the role of computers in call centres?
To provide data about the customer
What is the main function of contact centres?
To handle customer complaints
What is the purpose of CRM implementation?
To improve customer relationship
What are contact centres also known as?
Call centres
What is the main function of contact centres?
Handle customer requests and complaints
What is the primary focus of Week 8 in the course?
CRM implementation
What type of data does the system in call centres provide?
Data about the customer
What is the role of computers in call centres?
Provide data about the customer
Test your knowledge on CRM implementation and global CRM in this Week 8 quiz of the NPTEL Swayam course on Customer Relationship Management. Dr. Swagato Chatterjee from VGSoM IIT Kharagpur will guide you through key concepts and strategies in implementing CRM and explore its applications in the international market.
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