Podcast
Questions and Answers
Which term is used interchangeably with contact centres in the text?
Which term is used interchangeably with contact centres in the text?
- CRM implementation
- Customer Relationship Management
- Global CRM
- Call centres (correct)
What is the topic of discussion in Week 8 of the course?
What is the topic of discussion in Week 8 of the course?
- CRM implementation (correct)
- Global CRM
- Operational aspects of CRM
- Contact centres for CRM
What is the role of computers in call centres?
What is the role of computers in call centres?
- To suggest solutions to customers
- To train call centre agents
- To provide data about the customer (correct)
- To handle customer complaints
What is the main function of contact centres?
What is the main function of contact centres?
What is the purpose of CRM implementation?
What is the purpose of CRM implementation?
What are contact centres also known as?
What are contact centres also known as?
What is the main function of contact centres?
What is the main function of contact centres?
What is the primary focus of Week 8 in the course?
What is the primary focus of Week 8 in the course?
What type of data does the system in call centres provide?
What type of data does the system in call centres provide?
What is the role of computers in call centres?
What is the role of computers in call centres?