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CRM Implementation and Global Strategies Quiz

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CRM Implementation and Global Strategies Quiz

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Questions and Answers

Which term is used interchangeably with contact centres in the text?

CRM implementation

Customer Relationship Management

Global CRM

Call centres (correct)

What is the topic of discussion in Week 8 of the course?

CRM implementation (correct)

Global CRM

Operational aspects of CRM

Contact centres for CRM

What is the role of computers in call centres?

To suggest solutions to customers

To train call centre agents

To provide data about the customer (correct)

To handle customer complaints

What is the main function of contact centres?

To handle customer complaints Signup and view all the answers

What is the purpose of CRM implementation?

To improve customer relationship Signup and view all the answers

What are contact centres also known as?

Call centres Signup and view all the answers

What is the main function of contact centres?

Handle customer requests and complaints Signup and view all the answers

What is the primary focus of Week 8 in the course?

CRM implementation Signup and view all the answers

What type of data does the system in call centres provide?

Data about the customer Signup and view all the answers

What is the role of computers in call centres?

Provide data about the customer Signup and view all the answers

CRM Implementation and Global Strategies Quiz

Choose a study mode

Podcast

Questions and Answers

Which term is used interchangeably with contact centres in the text?

What is the topic of discussion in Week 8 of the course?

What is the role of computers in call centres?

What is the main function of contact centres?

What is the purpose of CRM implementation?

What are contact centres also known as?

What is the main function of contact centres?

What is the primary focus of Week 8 in the course?

What type of data does the system in call centres provide?

What is the role of computers in call centres?

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