Podcast
Questions and Answers
What is the appropriate way for a CRM to speak with a customer during a call?
What is the appropriate way for a CRM to speak with a customer during a call?
Professionally.
In what capacity does a CRM act as part of customer communication?
In what capacity does a CRM act as part of customer communication?
As the voice.
What should a CRM do immediately after finishing a call?
What should a CRM do immediately after finishing a call?
Complete the documentation process.
Why is it important for a CRM to understand the products and services offered by the company?
Why is it important for a CRM to understand the products and services offered by the company?
Signup and view all the answers
What key responsibility does a CRM have regarding customer feedback?
What key responsibility does a CRM have regarding customer feedback?
Signup and view all the answers
