Podcast
Questions and Answers
What is the appropriate way for a CRM to speak with a customer during a call?
What is the appropriate way for a CRM to speak with a customer during a call?
Professionally.
In what capacity does a CRM act as part of customer communication?
In what capacity does a CRM act as part of customer communication?
As the voice.
What should a CRM do immediately after finishing a call?
What should a CRM do immediately after finishing a call?
Complete the documentation process.
Why is it important for a CRM to understand the products and services offered by the company?
Why is it important for a CRM to understand the products and services offered by the company?
What key responsibility does a CRM have regarding customer feedback?
What key responsibility does a CRM have regarding customer feedback?
Flashcards
Professional Communication
Professional Communication
Speaking to customers with courtesy and respect. It means maintaining a professional tone and using appropriate language.
Who is a CRM?
Who is a CRM?
A CRM (Customer Relationship Manager) is the primary point of contact for customers, representing the company's voice when interacting with them.
CRM's Responsibilities
CRM's Responsibilities
A CRM is responsible for completing the necessary paperwork and documentation after a call, recording important information about the interaction with the customer.
Handling Complaints
Handling Complaints
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Product Knowledge
Product Knowledge
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