Podcast
Questions and Answers
How should a CRM speak with a customer during a call?
How should a CRM speak with a customer during a call?
A CRM should speak professionally.
What role does a CRM primarily serve in customer interactions?
What role does a CRM primarily serve in customer interactions?
A CRM primarily serves as the voice of the company.
What is the first step a CRM should take after finishing a call?
What is the first step a CRM should take after finishing a call?
The CRM should complete the documentation process.
Why is it important for the CRM to know the products and services offered by the company?
Why is it important for the CRM to know the products and services offered by the company?
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What should a CRM do with complaints and feedback received from customers?
What should a CRM do with complaints and feedback received from customers?
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