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Questions and Answers
What is a common mistake that supervisors make while trying to delegate?
What is a common mistake that supervisors make while trying to delegate?
What is a benefit of a supervisor's involvement in day-to-day operations?
What is a benefit of a supervisor's involvement in day-to-day operations?
What is the purpose of an assessor in a control system?
What is the purpose of an assessor in a control system?
What type of control system is responsible for day-to-day activities?
What type of control system is responsible for day-to-day activities?
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What is the process by which managers influence others to implement organizational strategies?
What is the process by which managers influence others to implement organizational strategies?
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Which of the following is not a cause of deviation in the controlling process?
Which of the following is not a cause of deviation in the controlling process?
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What is the primary goal of a management control system?
What is the primary goal of a management control system?
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What is the role of a detector in a control system?
What is the role of a detector in a control system?
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What is the purpose of a communication network in a control system?
What is the purpose of a communication network in a control system?
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What is the outcome of a supervisor's real involvement in day-to-day operations?
What is the outcome of a supervisor's real involvement in day-to-day operations?
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Study Notes
Controlling Process
- A good control system ensures that employees know what is expected of them and the standards of performance by which they will be appraised.
Importance of Control
- Control ensures that employees know what is expected of them and the standards of performance by which they will be appraised.
- Control helps to accomplish organizational goals.
- Control is tailored to plans and positions, individual managers and their responsibilities, and the need for efficiency and effectiveness.
Types of Control
- There are three types of control: pre-control, concurrent control, and feedback control.
- Pre-control takes place before work is performed.
Techniques of Managerial Control
- Techniques of managerial control include PERT (Program Evaluation and Review Technique) and budgeting.
- Budgeting is a traditional device widely used for managerial control.
Management Function
- Controlling is a management function that involves knowing what is going wrong in an organization and taking corrective action.
Elements of Control System
- Every control system has at least four elements: detector or sensor, assessor, effector, and communication.
- An assessor helps in comparing actual results with standard or expected results.
Management Audit
- Management audit is a technique to keep a check on the performance of management.
Controlling Function
- Controlling function of an organization is forward-looking as well as backward-looking.
- An efficient control system helps to accomplish organizational objectives, boosts employee morale, and judges the accuracy of standards.
Corrective Actions
- Corrective actions in the control process may involve training of employees, assigning additional workers and equipment, and permission for overtime work.
- Fire the worker who failed to achieve the target is not a corrective action.
Principles of Management Control
- One important principle of management control is management by exception, which is based on the belief that an attempt to control everything results in controlling nothing.
Effective Supervision
- Effective supervisors get out and understand the day-to-day operation firsthand, knowing their people as individuals and being known by them.
- Real involvement on the part of the supervisor reaps two advantages: it provides knowledge about his section that is unobtainable any other way, and frequent interaction with people promotes a therapeutic climate.
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Description
This quiz assesses understanding of the importance of controlling in organizational management, specifically in relation to employee performance and goal accomplishment.
