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Questions and Answers
Controlling is a primary role of management.
Controlling is a primary role of management.
False (B)
The control process is only necessary if there are problems in the planning or actual performance.
The control process is only necessary if there are problems in the planning or actual performance.
True (A)
The control process involves the collection of information about a system, process, person, or group of people.
The control process involves the collection of information about a system, process, person, or group of people.
True (A)
The management control function is not essential for the success of an organization.
The management control function is not essential for the success of an organization.
Measuring performance against standards should be done on a backward-looking basis.
Measuring performance against standards should be done on a backward-looking basis.
The control process is only applicable to a limited number of areas, such as product quality and sales.
The control process is only applicable to a limited number of areas, such as product quality and sales.
The control process involves setting up control systems that consist of a single key step.
The control process involves setting up control systems that consist of a single key step.
The actual performance of an employee is measured against the set standards at the end of the project.
The actual performance of an employee is measured against the set standards at the end of the project.
Financial controls refer to the management of a company's costs and expenses to stay within budgetary constraints.
Financial controls refer to the management of a company's costs and expenses to stay within budgetary constraints.
Non-financial controls are used to judge the accuracy of standards.
Non-financial controls are used to judge the accuracy of standards.
The controlling process helps in achieving organizational goals.
The controlling process helps in achieving organizational goals.
The controlling process only focuses on minimizing errors.
The controlling process only focuses on minimizing errors.
The controlling process is only beneficial for small companies.
The controlling process is only beneficial for small companies.
The controlling process sets discipline and order in an organization.
The controlling process sets discipline and order in an organization.
Behavioral control sets incentives for a narrow range of criteria in a balanced scorecard.
Behavioral control sets incentives for a narrow range of criteria in a balanced scorecard.
The controlling process helps in future planning by revising set standards.
The controlling process helps in future planning by revising set standards.
Determining if performance meets the standard is a complex step in the control process.
Determining if performance meets the standard is a complex step in the control process.
Concurrent control is also known as real-time control.
Concurrent control is also known as real-time control.
Predictive control corrects problems after they have occurred.
Predictive control corrects problems after they have occurred.
Feedback control involves collecting information on how a task is being finished and assessing that information for future improvement.
Feedback control involves collecting information on how a task is being finished and assessing that information for future improvement.
Behavioral control involves assessing the consequences of managerial and staff decisions.
Behavioral control involves assessing the consequences of managerial and staff decisions.
The control process involves only two phases: determining if performance meets the standard and developing a corrective action plan.
The control process involves only two phases: determining if performance meets the standard and developing a corrective action plan.
There are four different types of control: feedback control, concurrent control, predictive control, and behavioral control.
There are four different types of control: feedback control, concurrent control, predictive control, and behavioral control.
Developing a corrective action plan is only necessary if performance exceeds expectations.
Developing a corrective action plan is only necessary if performance exceeds expectations.
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Study Notes
Controlling in Management
- Controlling is the process of assessing and modifying performance to ensure that a company's objectives and plans are met.
- Controlling is the final role of management, and it becomes obsolete if other management functions are properly carried out.
- Controlling ensures that the proper actions are taken at the appropriate times.
Features of Controlling
- Controlling helps in achieving organizational goals.
- It facilitates the optimum use of resources.
- It judges the accuracy of the standard.
- It sets discipline and order.
- It motivates employees and boosts their morale.
- It ensures future planning by revising set standards.
- It minimizes the commission of errors.
Advantages of Controlling
- The controlling process saves time and energy.
- It allows managers to concentrate on important tasks and better utilize managerial resources.
- It assures timely and corrective action to be taken by the manager.
Disadvantages of Controlling
- Controlling suffers from the disadvantage that the organization has no control over external factors that affect the organization.
- The controlling process becomes a costly affair, especially for small companies.
Determining Performance
- Determining if performance meets the standard is a crucial step in the control process.
- It entails comparing the measured results to previously established norms.
Corrective Action
- Corrective action is required if performance falls short of expectations.
- The remedial measure could include a change in one or more of the organization's functions.
Types of Control
- Feedback Control: Collecting information on task completion and assessing it to improve future tasks.
- Concurrent Control: Investigates and corrects problems in real-time to prevent losses.
- Predictive/Feedforward Control: Early detection of problems to avoid them in the future.
- Behavioral Control: Direct assessment of managerial and staff decision-making.
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