Recent Lessons

Show all results for ""

Feature Overview

Ace your exams with our all-in-one platform for creating and sharing quizzes and tests.

Quizzes

Create quizzes and tests automatically from your content using AI.

Flashcards

Automatically turn your notes into digital flashcards.

Share, Export & Embed

Share with classmates or export to Excel and your learning management system.

Stats & Reporting

Auto-grading quizzes and tests with detailed stats and reports.

Mobile Apps

The smarter way to study – wherever you are.

Pricing

Search...

Crisis Management: Spokesperson Statement

10 Questions

1 Views

Crisis Management: Spokesperson Statement

Choose a study mode

Play Quiz

Study Flashcards

Spaced Repetition

Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the recommended action when dealing with a major crisis?

Estimate costs of damage, cleanup, containment or penalties

Adopt a 'no comment' policy (correct)

Withdraw any scheduled, and potentially inappropriate, advertising

Dispatch a senior executive to major hot spots

What should you avoid doing regarding the media in the context of the given text?

Place blame on any employee, equipment or contractor

Rehearse quickly before any meeting with the media

Let the media be your messenger (correct)

Deal only in facts

What is the suggested approach when communicating with constituencies?

Anticipate questions

Assess blame publicly during the crisis

Rehearse quickly before any meeting with the media

Inform your constituencies (correct)

What action should be avoided when dealing with a major crisis, according to the text?

Speculate Signup and view all the answers

What is the recommended approach to statements about the effectiveness of government response?

Make any statement about the effectiveness of any government response Signup and view all the answers

What is the recommended action for the designated spokesperson during a crisis?

Issue a statement as soon as is practicable Signup and view all the answers

Why is it important for the company to be honest in its statements during a crisis?

To take control of the events instead of letting them control the company Signup and view all the answers

What is the advice regarding dealing with speculation during a crisis?

Balance credibility through disclosure with minimizing liability through silence Signup and view all the answers

Why are attorneys on the Crisis Team reluctant to announce certain things during a crisis?

To minimize liability in post-crisis litigation Signup and view all the answers

What is the recommended approach if the company has no facts to disclose during a crisis?

Admit that there are no facts and focus on investigative efforts Signup and view all the answers