Crisis Management: Pearson and Mitroff's Five-Stage Framework
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Questions and Answers

What is the first stage in Pearson and Mitroff’s five-stage crisis management framework?

  • Recovery
  • Signal detection (correct)
  • Containment/damage limitation
  • Preparation/prevention

    • What is the goal of the preparation/prevention stage in Pearson and Mitroff’s crisis management framework?

  • To prevent as many crises as possible and effectively manage those that do occur (correct)
  • To mitigate the event so that organizational and stakeholder damage is kept to a minimum
  • To resume activities to as close to normal as feasible
  • To contain the crisis to the greatest extent possible

    • What is the focus of the containment/damage limitation stage in Pearson and Mitroff’s crisis management framework?

  • To contain the crisis to the greatest extent possible and mitigate organizational and stakeholder damage (correct)
  • To advance warnings of a crisis
  • To prevent as many crises as possible
  • To resume activities to as close to normal as feasible

    • What is the primary aim of the recovery stage in Pearson and Mitroff’s crisis management framework?

    <p>To resume activities to as close to normal as feasible</p> Signup and view all the answers

    According to Pearson and Mitroff’s framework, what is signal detection?

    <p>The stage that advances warnings of a crisis</p> Signup and view all the answers

    What is the purpose of signal detection in Pearson and Mitroff’s five-stage crisis management framework?

    <p>To detect warning signs of an impending crisis</p> Signup and view all the answers

    What is the main focus of the preparation/prevention stage in Pearson and Mitroff’s five-stage crisis management framework?

    <p>Formation of crisis management teams and plans</p> Signup and view all the answers

    What is the primary goal of the containment/damage limitation stage in Pearson and Mitroff’s five-stage crisis management framework?

    <p>Containing the crisis to minimize organizational and stakeholder damage</p> Signup and view all the answers

    What is the focus of the recovery stage in Pearson and Mitroff’s five-stage crisis management framework?

    <p>Resuming activities to as close to normal as feasible</p> Signup and view all the answers

    What is the mindset and skill that organizations need to embrace in the signal detection stage of Pearson and Mitroff’s five-stage crisis management framework?

    <p>Detecting warning signs of an impending crisis</p> Signup and view all the answers

    What is the main focus of the signal detection stage in Pearson and Mitroff’s five-stage crisis management framework?

    <p>Advancing warnings and becoming adept at signal detection</p> Signup and view all the answers

    What is the primary goal of the preparation/prevention stage in Pearson and Mitroff’s five-stage crisis management framework?

    <p>Forming crisis management teams and plans</p> Signup and view all the answers

    According to Pearson and Mitroff’s framework, what does the containment/damage limitation stage involve?

    <p>Containing the crisis to the greatest extent possible</p> Signup and view all the answers

    What is the mindset and skill that organizations need to embrace in the signal detection stage of Pearson and Mitroff’s five-stage crisis management framework?

    <p>Advancing warnings and becoming adept at signal detection</p> Signup and view all the answers

    Study Notes

    Pearson and Mitroff's Five-Stage Crisis Management Framework

    Stage 1: Signal Detection

    • Signal detection is the first stage of Pearson and Mitroff's crisis management framework.
    • The primary goal of signal detection is to identify and detect potential crises before they occur.
    • Organizations need to have a proactive and vigilant mindset to identify early warning signs of a potential crisis.
    • The main focus of signal detection is to identify potential risks and threats.

    Stage 2: Preparation/Prevention

    • The primary goal of the preparation/prevention stage is to prevent or minimize the impact of a potential crisis.
    • The focus of this stage is on developing crisis management plans, protocols, and procedures to prevent or mitigate crises.
    • The main focus of preparation/prevention is to develop strategies and tactics to prevent or reduce the risk of crises.

    Stage 3: Containment/Damage Limitation

    • The primary goal of the containment/damage limitation stage is to minimize the damage and contain the crisis once it has occurred.
    • This stage involves taking immediate action to respond to the crisis and prevent further damage.
    • The main focus of containment/damage limitation is to limit the scope and impact of the crisis.

    Stage 4: Recovery

    • The primary aim of the recovery stage is to restore normal operations and recover from the crisis.
    • The focus of this stage is on rebuilding and recovering from the crisis.
    • The main focus of recovery is to restore stakeholder trust and confidence.

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    Test your knowledge of Pearson and Mitroff's five-stage framework for crisis management. Explore the stages of signal detection, preparation, response, recovery, and learning to effectively handle crises.

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