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Questions and Answers
What is a crisis, as defined in the text?
What is a crisis, as defined in the text?
- A sequence of planned events with a specific undesirable consequence
- An unplanned event with specific desirable consequences
- A planned event with specific desirable consequences
- An unplanned event, occurrence, or sequence of events with a specific undesirable consequence (correct)
What are examples of potential crisis situations mentioned in the text?
What are examples of potential crisis situations mentioned in the text?
- Celebratory events and social gatherings
- Business expansion and technological advancements
- Environmental conservation efforts
- Natural disasters and financial manipulation (correct)
Why do individuals responsible for managing businesses and public agencies need to deal effectively with increasingly complex laws and issues?
Why do individuals responsible for managing businesses and public agencies need to deal effectively with increasingly complex laws and issues?
- To increase the complexity of the business environment
- To avoid facing any consequences
- To protect the firm from possible liabilities and litigation (correct)
- To ensure immediate objectives are met
What are the consequences of not focusing on issues related to crisis management, according to the text?
What are the consequences of not focusing on issues related to crisis management, according to the text?
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What are examples of historical crises mentioned in the text?
What are examples of historical crises mentioned in the text?
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Study Notes
Understanding Crisis and Crisis Management
- A crisis is a situation that threatens the viability or integrity of an organization, requiring immediate attention and remedial action.
Examples of Potential Crisis Situations
- Natural disasters (e.g., hurricanes, earthquakes, floods)
- Product contamination or tampering
- Industrial accidents or injuries
- Management misconduct or fraud
- Cyber attacks or data breaches
Importance of Effective Crisis Management
- Individuals responsible for managing businesses and public agencies need to deal effectively with increasingly complex laws and issues to mitigate risks and maintain public trust.
Consequences of Neglecting Crisis Management
- Failure to address crisis-related issues can lead to negative reputational impact, financial losses, legal liabilities, and even organizational collapse.
Historical Examples of Crises
- The Exxon Valdez oil spill (1989)
- The Chernobyl nuclear disaster (1986)
- The Berlin Wall crisis (1961)
- The Enron scandal (2001)
- The Boston Marathon bombing (2013)
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