CPI Certification Test Flashcards

Behavior Levels

• Four key behavior levels: Anxiety, Defensive, Acting Out Person, and Tension Reduction.

Staff Attitude and Approach

• Anxiety: Staff should be supportive and non-judgmental to alleviate anxiety.
• Defensive: Take a directive approach to control situations and set limits.
• Acting Out Person: Utilize non-violent physical crisis intervention.
• Tension Reduction: Foster therapeutic rapport to reduce energy and restore rationality.

Integrated Experience

• Staff behavior sets the tone for whether a situation escalates or de-escalates.

Non-Verbal Communication

• Proxemics: Personal space typically ranges from 1.5 to 3 feet, influenced by culture, height, gender, status, and familiarity.
• Kinesics: Body language, including eye contact and facial expressions, conveys strong non-verbal messages.

Supportive Stance

• Three reasons for using a CPI supportive stance: safety, less threatening demeanor, and respect communication.

Communication Pyramid

• Components include verbal communication, paraverbal communication, and non-verbal communication.

Paraverbal Communication

• Involves how something is said, including tone, volume, and cadence.

Verbal Escalation Continuum

• The stages of escalation: Questioning, Refusal, Release, Intimidation, Tension Reduction.

Interventions for Escalation Stages

• Questioning: Seek rational responses and redirect.
• Refusal: Set limits and offer options.
• Release: Allow the outburst to happen and isolate the situation.
• Intimidation: Take threats seriously, seek help, and document.
• Tension Reduction: Use therapeutic rapport to assist in regaining control.

Setting Limits

• Effective limits should be simple, reasonable, and enforceable.

Active Listening

• Empathetic listening involves active engagement to understand underlying messages.
• Five strategies include: undivided attention, non-judgmental stance, listening for emotions, allowing silence, and restating for clarity.

Precipitating Factors

• Internal or external causes of behavior that staff cannot influence.

Rational Detachment

• Maintaining control over one's emotions and not personalizing a student's behavior.

Integrated Experience (Reiterated)

• Staff attitudes and behaviors influence students, creating a reciprocal relationship.

Responses to Fear and Anxiety

• Unproductive: Freezing, overreacting, inappropriate responses.
• Productive: Increased speed and strength, heightened sensory acuity, decreased reaction time.

Definitions of Physical Behavior

• Strike: Contact between a weapon and a target; examples include kicking, punching, and throwing.
• Grab: Attempt to control or damage a body part; examples include biting, scratching, and hair pulling.

Personal Safety Principles

• Strikes: Strategies include blocking or deflecting and moving the target.
• Grabs: Maintain physiological and psychological advantages.

Test your knowledge of the CPI certification concepts with these flashcards. Topics include behavior levels and staff approaches to anxiety and defensive behaviors. Perfect for those preparing for the certification exam.