CPI Certification Test Flashcards
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Questions and Answers

What are the 4 Behavior Levels?

  • Defensive (correct)
  • Anxiety (correct)
  • Acting Out Person (correct)
  • Tension Reduction (correct)

    • What should staff attitude and approach be to anxiety?

    Be Supportive

    What is the staff attitude and approach to Defensive behavior?

    Directive

    What is the staff attitude and approach to an Acting Out Person?

    <p>Non-violent physical crisis intervention</p> Signup and view all the answers

    What are the staff attitudes for Tension Reduction?

    <p>Therapeutic rapport</p> Signup and view all the answers

    What is integrated experience?

    <p>Setting the tone for behavior escalation or de-escalation</p> Signup and view all the answers

    What is non-verbal proxemics?

    <p>The area surrounding your body considered an extension of self</p> Signup and view all the answers

    What is kinesics?

    <p>Body language</p> Signup and view all the answers

    What are the 3 reasons for using the CPI supportive stance?

    <p>Safety</p> Signup and view all the answers

    What are the components of the communication pyramid?

    <p>Verbal communication</p> Signup and view all the answers

    What is paraverbal communication?

    <p>How we say what we say</p> Signup and view all the answers

    What are the three components of paraverbal communication?

    <p>Tone</p> Signup and view all the answers

    What is the verbal escalation continuum?

    <p>The kite model containing Questioning, Refusal, Release, Intimidation, Tension-Reduction</p> Signup and view all the answers

    What is questioning?

    <p>Information-seeking</p> Signup and view all the answers

    What is an intervention for questioning?

    <p>Give a rational response and redirect</p> Signup and view all the answers

    What is refusal?

    <p>Non-compliance</p> Signup and view all the answers

    What is an intervention for refusal?

    <p>Set limits and give options</p> Signup and view all the answers

    What is release?

    <p>High-energy outburst</p> Signup and view all the answers

    What is an intervention for release?

    <p>Let it happen and isolate the situation</p> Signup and view all the answers

    What is intimidation?

    <p>Verbal or non-verbal threats</p> Signup and view all the answers

    What is an intervention for intimidation?

    <p>Take it seriously, get help, document</p> Signup and view all the answers

    What is tension reduction?

    <p>Decreased energy and regaining rationality</p> Signup and view all the answers

    What is an intervention for tension reduction?

    <p>Therapeutic rapport</p> Signup and view all the answers

    What are the 3 keys to setting limits?

    <p>Enforceable</p> Signup and view all the answers

    What is empathetic listening?

    <p>An active process to discern what a person is really saying</p> Signup and view all the answers

    What are 5 things to do during active listening?

    <p>Allow for silence</p> Signup and view all the answers

    What are precipitating factors?

    <p>Internal or external causes for behavior</p> Signup and view all the answers

    What is rational detachment?

    <p>The ability to stay in control of our own behavior</p> Signup and view all the answers

    What is integrated experience?

    <p>The concept that attitudes of staff impact students’ attitudes</p> Signup and view all the answers

    What are the 3 unproductive reactions to fear and anxiety?

    <p>Responding inappropriately</p> Signup and view all the answers

    What are the 3 productive responses to fear and anxiety?

    <p>Increase in speed &amp; strength</p> Signup and view all the answers

    What is the definition of a strike?

    <p>A weapon coming into contact with a target.</p> Signup and view all the answers

    What are examples of strikes?

    <p>Kicking</p> Signup and view all the answers

    What is the definition of grab?

    <p>An attempt to control or damage part of one's body.</p> Signup and view all the answers

    What are examples of grabs?

    <p>Biting</p> Signup and view all the answers

    What are principles of personal safety regarding strikes? (Name two)

    <p>Block or deflect</p> Signup and view all the answers

    What are principles of personal safety regarding grabs? (Name two)

    <p>Gain physiological advantage</p> Signup and view all the answers

    Study Notes

    Behavior Levels

    • Four key behavior levels: Anxiety, Defensive, Acting Out Person, and Tension Reduction.

    Staff Attitude and Approach

    • Anxiety: Staff should be supportive and non-judgmental to alleviate anxiety.
    • Defensive: Take a directive approach to control situations and set limits.
    • Acting Out Person: Utilize non-violent physical crisis intervention.
    • Tension Reduction: Foster therapeutic rapport to reduce energy and restore rationality.

    Integrated Experience

    • Staff behavior sets the tone for whether a situation escalates or de-escalates.

    Non-Verbal Communication

    • Proxemics: Personal space typically ranges from 1.5 to 3 feet, influenced by culture, height, gender, status, and familiarity.
    • Kinesics: Body language, including eye contact and facial expressions, conveys strong non-verbal messages.

    Supportive Stance

    • Three reasons for using a CPI supportive stance: safety, less threatening demeanor, and respect communication.

    Communication Pyramid

    • Components include verbal communication, paraverbal communication, and non-verbal communication.

    Paraverbal Communication

    • Involves how something is said, including tone, volume, and cadence.

    Verbal Escalation Continuum

    • The stages of escalation: Questioning, Refusal, Release, Intimidation, Tension Reduction.

    Interventions for Escalation Stages

    • Questioning: Seek rational responses and redirect.
    • Refusal: Set limits and offer options.
    • Release: Allow the outburst to happen and isolate the situation.
    • Intimidation: Take threats seriously, seek help, and document.
    • Tension Reduction: Use therapeutic rapport to assist in regaining control.

    Setting Limits

    • Effective limits should be simple, reasonable, and enforceable.

    Active Listening

    • Empathetic listening involves active engagement to understand underlying messages.
    • Five strategies include: undivided attention, non-judgmental stance, listening for emotions, allowing silence, and restating for clarity.

    Precipitating Factors

    • Internal or external causes of behavior that staff cannot influence.

    Rational Detachment

    • Maintaining control over one's emotions and not personalizing a student's behavior.

    Integrated Experience (Reiterated)

    • Staff attitudes and behaviors influence students, creating a reciprocal relationship.

    Responses to Fear and Anxiety

    • Unproductive: Freezing, overreacting, inappropriate responses.
    • Productive: Increased speed and strength, heightened sensory acuity, decreased reaction time.

    Definitions of Physical Behavior

    • Strike: Contact between a weapon and a target; examples include kicking, punching, and throwing.
    • Grab: Attempt to control or damage a body part; examples include biting, scratching, and hair pulling.

    Personal Safety Principles

    • Strikes: Strategies include blocking or deflecting and moving the target.
    • Grabs: Maintain physiological and psychological advantages.

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    Description

    Test your knowledge of the CPI certification concepts with these flashcards. Topics include behavior levels and staff approaches to anxiety and defensive behaviors. Perfect for those preparing for the certification exam.

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