CPI Training Flashcards

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

All behavior is a form of communication.

True (A)

The Directive Staff approach is a response to which Crisis Development Model behavior level?

Defensive

When a person is in tension reduction, what is an appropriate response?

Re-establish the relationship

Which statement best describes rational detachment?

<p>Remain professional by managing your own behavior and attitude</p> Signup and view all the answers

Precipitation factors are underlying reasons for behavior.

<p>True (A)</p> Signup and view all the answers

You can influence the crisis by controlling another person's attitude.

<p>False (B)</p> Signup and view all the answers

What is something to keep in mind when listening with empathy?

<p>Give your undivided attention</p> Signup and view all the answers

The Supportive Stance is managing your position, posture, and proximity in relation to the person in crisis.

<p>True (A)</p> Signup and view all the answers

Nonverbal communication includes which of the following?

<p>Body Language</p> Signup and view all the answers

When a person asks a question you perceive as challenging (such as 'Who do you think you are?'), the recommended response would be to ____.

<p>Downplay the challenge</p> Signup and view all the answers

Important points for limit settings are:

<p>Being respectful, simple, and reasonable</p> Signup and view all the answers

The verbal escalation continuum is an expansion of which behavior level of the Crisis Development Model?

<p>Defensive</p> Signup and view all the answers

Removing potential hazards in your environment can improve safety.

<p>True (A)</p> Signup and view all the answers

When you notice your coworker in a situation that continues to escalate, what should you do?

<p>Use a coordinated and collaborative approach</p> Signup and view all the answers

The physical skills review framework allows you to reflect on the suitability of each restrictive intervention to maximize safety and minimize ______.

<p>Harm</p> Signup and view all the answers

Restrictive interventions should always be considered as a last resort.

<p>True (A)</p> Signup and view all the answers

The Decision Making Matrix assesses risks based on likelihood and _____

<p>Severity</p> Signup and view all the answers

During the control phase of the COPING Model you want to _______________.

<p>Ensure all parties have returned to a calm, controlled state</p> Signup and view all the answers

How can you support staff after a crisis?

<p>Ask the person if they want to talk about the incident</p> Signup and view all the answers

The COPING Model helps your organization support staff and the people in your care with a restorative approach.

<p>True (A)</p> Signup and view all the answers

What is the goal when de-escalating crisis behavior?

<p>Tension Reduction</p> Signup and view all the answers

Once someone reaches tension reduction, no further action is needed.

<p>False (B)</p> Signup and view all the answers

Flashcards

Behavior Communication

All behavior is a form of communication, expressing underlying needs or messages.

Crisis Development Model (Directive Staff)

The Directive Staff approach works best with individuals needing direction and support (Defensive behavior level).

Tension Reduction

Rebuilding relationships is key for healing and rapport during tension reduction.

Rational Detachment

Staying professional and composed, especially in challenging situations, is rational detachment.

Signup and view all the flashcards

Precipitation Factors

Underlying reasons for behavior. What motivates escalated actions?

Signup and view all the flashcards

Influence on Crisis (Control)

Trying to control someone's attitude won't resolve a crisis.

Signup and view all the flashcards

Empathetic Listening

Give your full attention to understand and validate the speaker's feelings.

Signup and view all the flashcards

Supportive Stance

Managing posture, position, and proximity to create a calming presence.

Signup and view all the flashcards

Nonverbal Communication

Body language is a significant part of how we communicate.

Signup and view all the flashcards

Responding to Challenges

It's better to de-escalate conflict by downplaying the 'challenge'.

Signup and view all the flashcards

Limit Setting

Setting clear, respectful limits to guide behavior and promote understanding.

Signup and view all the flashcards

Verbal Escalation Continuum

A framework for responding to escalating verbal conflict, building on the Defensive behavior level.

Signup and view all the flashcards

Safety Improvement

Removing hazards creates a safer environment, preventing crises.

Signup and view all the flashcards

Collaborative Approaches

Working together is best for intervention in escalating situations.

Signup and view all the flashcards

Restrictive Interventions

Use as a last resort after trying other de-escalation methods.

Signup and view all the flashcards

Decision Making Matrix

Evaluates risks (likelihood and severity) to guide responses in crisis situations.

Signup and view all the flashcards

Control Phase (COPING Model)

Ensuring all are calm before resolving the crisis during the Control phase of COPING.

Signup and view all the flashcards

Staff Support (Post-Crisis)

Supporting staff after a crisis includes processing the incident.

Signup and view all the flashcards

COPING Model

A restorative approach that supports staff and individuals in crisis care.

Signup and view all the flashcards

De-escalation Goal

Reduce tension and distress for everyone involved during a crisis.

Signup and view all the flashcards

Post-Tension Reduction Actions

After tension reduces, ensure long-term safety and healing.

Signup and view all the flashcards

Study Notes

Behavior Communication

  • All behavior serves as a form of communication, indicating underlying messages or needs.

Crisis Development Model

  • The Directive Staff approach is applicable in the Defensive behavior level, characterized by a need for direction and support.

Tension Reduction

  • Re-establishing relationships is essential when an individual is in a tension reduction phase to promote healing and rapport.

Rational Detachment

  • Maintaining rational detachment involves managing personal behavior and attitudes professionally, especially in challenging situations.

Precipitation Factors

  • Precipitation factors refer to underlying reasons for behavior, highlighting motivations that lead to escalated actions.

Influence on Crisis

  • Controlling another person's attitude does not effectively influence the course of a crisis.

Empathetic Listening

  • When listening with empathy, giving undivided attention to the speaker is crucial for understanding and validation.

Supportive Stance

  • The Supportive Stance involves managing your posture, position, and proximity to facilitate a calming presence for those in crisis.

Nonverbal Communication

  • Body language is a key component of nonverbal communication, significantly impacting interpersonal interactions.

Responding to Challenges

  • When faced with challenging questions, it is advised to downplay the challenge rather than escalate conflict.

Limit Setting

  • Effective limit setting should be respectful, straightforward, and reasonable to promote understanding and compliance.

Verbal Escalation Continuum

  • The verbal escalation continuum expands on the Defensive behavior level, guiding responses to escalating verbal conflicts.

Safety Improvement

  • Removing potential hazards from the environment is crucial for enhancing safety and preventing crises.

Collaborative Approaches

  • In escalating situations, utilizing a coordinated and collaborative approach is best practice for intervention.

Physical Skills Review

  • The physical skills review framework assesses restrictive interventions to maximize safety and minimize harm to individuals involved.

Restrictive Interventions

  • Restrictive interventions should always be viewed as a last resort, ensuring other de-escalation techniques are prioritized.

Decision Making Matrix

  • The Decision Making Matrix evaluates risks based on likelihood and severity to inform appropriate responses.

Control Phase of COPING Model

  • During the control phase of the COPING Model, ensuring that all parties have returned to a calm state is critical for resolution.

Staff Support Post-Crisis

  • Supporting staff after a crisis can include inviting them to discuss the incident to process experiences and feelings.

COPING Model

  • The COPING Model is conducive to supporting staff and individuals in care, employing a restorative approach after crises.

De-escalation Goal

  • The primary goal when de-escalating crisis behavior is to achieve tension reduction, alleviating distress for individuals involved.

Post-Tension Reduction Actions

  • After reaching tension reduction, further actions are still required to ensure long-term safety and emotional recovery.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

More Like This

Use Quizgecko on...
Browser
Open
Browser
Browser