Questions and Answers
What is the maximum duration for personal calls on designated phones at fire stations?
Who is responsible for the maintenance and appearance of County property assigned for use?
At what time can Operations Battalion Chiefs begin to earn overtime when reporting for duty?
What is required to be done with personal equipment before 0700 hours?
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When can personnel remove their personal protective equipment (PPE)?
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Which item is NOT required to be maintained in clean and serviceable condition for each tour of duty?
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Who is responsible for assigning ongoing media relations tasks during ongoing news stories?
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Which unit is NOT mentioned as a potential incident PIO on scene?
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What is the primary focus when operating a County vehicle?
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Which item must always be worn by personnel as determined by the Officer-in-Charge?
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What is the time by which flags must be lowered, unless illuminated by floodlights?
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When the national anthem is played, how should uniform employees salute?
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What is the protocol for individuals without headdress when saluting the flag?
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Who must authorize the release of public records by employees?
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What communication style is mandated for radio transmissions?
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Which of the following conditions allows for a flag to be flown at half-staff?
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What must be done if an employee suffers on-the-job injuries?
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Which of the following statements is true regarding personal correspondence using Department resources?
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How should an employee react to a reasonable request for assistance from law enforcement?
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What is the consequence of not reporting for duty 30 minutes after the scheduled time?
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What is required of personnel concerning the maintenance of the station and equipment?
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When can personnel pursue non-operational activities?
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What action must be taken if an employee receives communication directed at another employee?
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How often are personnel required to check their County email during normal work assignments?
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What must be included in official correspondence regarding individuals mentioned?
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In what scenario can verbal reports bypass written reports?
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What is required when responding to a fire alarm call from a citizen?
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What is the maximum time personnel have to respond after receiving an alarm?
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Which document governs the strategy for alarm assignments?
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What happens to written communications that do not need to be signed by email between supervisors and subordinates?
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Study Notes
Telephone Etiquette
- Answer promptly and courteously, stating the facility or office designation, rank, and last name.
- Limit personal calls to 10 minutes on designated phones.
Property Responsibility
- Responsible for the custody and maintenance of County property.
- Report lost, damaged, or non-serviceable items to a supervisor immediately.
Vehicle Safety
- Wear seat belts in Department vehicles while in motion.
- Adhere to roadway laws; drive with extreme care and maintain vehicle control.
Operations Personnel Responsibilities
- Operations Battalion Chiefs eligible for overtime starting at 0630 hours when assigned.
- Operations Captains must report at 0645 hours and remain until 0715 hours post-shift.
- Gear and personal equipment must be ready and placed on the apparatus by 0700 hours.
- Wear appropriate PPE as directed, remove only when instructed by the Officer-in-Charge.
Equipment Maintenance
- Maintain personal firefighting equipment and uniforms in clean and serviceable condition including bunker gear, SCBA, uniforms, and any specialty gear issued.
Duty Reporting
- Report on-duty injuries to the Officer-in-Charge promptly.
- Must report for duty when ordered; failing to call duty assignment within 30 minutes results in AWOL status.
Training and Cleanliness
- Attend required in-service training.
- Maintain clean and orderly station, apparatus, and equipment.
Non-Operational Activities
- After 1700 hours, with approval, employees may engage in approved non-operational activities.
- Dress code relaxed after 2030 hours, but full uniform is required when responding to emergencies or public engagements.
Emergency Procedures
- Obtain and report alarm details to Fire Alarm Office promptly.
- Assigned apparatus is to be inspected as per established procedures.
Communication Policies
- Use of County email or Department stationery for personal correspondence is prohibited.
- Official communications must follow a structured chain of command and be signed accordingly.
- Utilize proper email branding and ensure acknowledgment of communications through timely forwarding.
Media Relations
- For ongoing media relations, contact the Public Affairs Manager; assess immediate PIO needs on incident scenes.
- Radio communications maintained with professionalism and adherence to FCC regulations.
Patriotic Customs
- Flags must be raised at shift start and lowered by 1800 hours, adhering to Federal customs for half-staff situations.
- Salute the flag and anthem correctly during designated ceremonies, following specific protocols for uniformed and non-uniformed personnel.
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Description
This quiz covers essential protocols for managing county properties, including communication standards over the telephone and responsibilities related to property custody and maintenance. Learn the importance of these procedures in ensuring effective and professional conduct in public service.
