Corporate Social Responsibility Overview

A business model that aims to be socially accountable to itself, its stakeholders, and the public by operating in a way that benefits society and the environment.

A company's efforts to benefit the environment and society while remaining economically viable, focusing on long-term impact.

A company's responsibility for its actions and decisions, especially regarding its social, environmental, and ethical impact. Transparency and accountability build trust.

Openly sharing information about a company's actions, policies, and practices related to social, environmental, and ethical issues. It helps build trust.

A framework for understanding CSR, organized in a pyramid with four layers, starting from economic responsibility and moving up to philanthropic responsibility.

A company's responsibility to be profitable and financially successful, forming the base of the CSR Pyramid.

A company's responsibility to follow laws and regulations while conducting its business ethically.

A company's responsibility to be a good citizen and contribute to the well-being of its community.

A company's obligation to comply with laws and regulations.

A company's commitment to doing the right thing, even if not legally required.

A company's voluntary actions to give back to society by supporting good causes or helping communities.

The argument that businesses are deeply intertwined with social issues and bear responsibility for their impact.

The argument that businesses have the resources and capacity to address societal challenges.

The argument that a healthier society creates a more favorable environment for businesses.

The argument that businesses can prevent government intervention by taking proactive social action.

The argument that profit maximization leads to the most efficient allocation of resources within a market system.

A person or group who is affected by the company's action or decision, in particular, their actions can affect the company too.

Those whose impact on the company is direct, examples include employees, investors, creditors.

Those whose impact on the company is indirect, examples include customers, media, community.

Businesses gaining more social influence is harmful. They are already in control of our work, living conditions, and values.

Businesses have a heavy focus on profits and may not be able to effectively manage their social performance.

Managers should focus on economic goals, as diverting their attention might lead to inefficiency.

Businesses are not directly accountable to the people as managers are not elected, creating concerns about their social responsibility.

Informing stakeholders about how their input impacts the project outcome and how their feedback will influence decision-making.

Building trust with stakeholders by being transparent about the project's goals, progress, and potential challenges.

Maintaining consistency in messaging to avoid confusion, build trust, and ensure stakeholders are always informed with accurate information.

Proactively engaging with stakeholders who resist change by understanding their concerns, highlighting areas of negotiation, and demonstrating the project's benefits.

Summarizing key information from stakeholder meetings to track progress, identify action items, and ensure everyone is on the same page.

Avoiding surprises for stakeholders by proactively communicating potential challenges, changes, or delays to prevent misunderstandings and maintain trust.

The process of identifying individuals or groups who have an interest in or are affected by a company's actions. This can include customers, suppliers, employees, investors, governments, and the community.

A systematic approach to grouping stakeholders based on their level of involvement, influence, and interest in a project or initiative. This helps organizations tailor communication and engagement strategies.

The practice of proactively managing relationships with stakeholders to ensure their support, understanding, and collaboration in achieving organizational goals.

Stakeholders categorized as those directly involved in the project, having a significant impact on its outcome or being affected by the project's completion.

Stakeholders who hold power over decisions and can significantly influence the project's direction or outcomes. These groups may not be directly involved but their support or opposition can have a major impact.

Stakeholders who require regular information and updates regarding the project's progress, decisions, and outcomes. Although they may not have direct involvement, they need to stay informed.

A successful strategy involves identifying the right communication approach for each stakeholder, considering their specific needs and preferences to maximize engagement and ensure their support.