Controlling: Non-Cybernetic Control Systems
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Questions and Answers

What is the term used to describe the ability to convert an asset to cash quickly?

  • Marketability (correct)
  • Leverage
  • Solvency
  • Liquidity

What type of ratios measure the degree to which an organization's current assets are adequate to pay current liabilities?

  • Profitability ratios
  • Liquidity ratios (correct)
  • Leverage ratios
  • Solvency ratios

What is the term used to describe the extent to which an organization uses debt to finance investments?

  • Liquidity
  • Leverage (correct)
  • Solvency
  • Profitability

What is the result of a high liquidity ratio?

<p>Greater ability to pay current liabilities (D)</p> Signup and view all the answers

What is the relationship between liquidity and marketability?

<p>Marketability is a subset of liquidity (A)</p> Signup and view all the answers

What type of ratios assess the degree to which an organization is able to meet its long-term obligations?

<p>Solvency ratios (A)</p> Signup and view all the answers

What is the primary focus of feedforward control?

<p>Ensuring inputs meet organizational standards (A)</p> Signup and view all the answers

What is the function of checkpoints in concurrent control?

<p>To determine whether to continue the process or take corrective action (B)</p> Signup and view all the answers

What is the primary concern of feedback control?

<p>Output quality (A)</p> Signup and view all the answers

What is the purpose of supervision in concurrent control?

<p>To interact directly with subordinates (C)</p> Signup and view all the answers

What is the primary characteristic of a cybernetic control system?

<p>It is a self-regulated control system (A)</p> Signup and view all the answers

What is the function of multiple control systems?

<p>To use two or more control processes (C)</p> Signup and view all the answers

What is the primary advantage of feedforward control?

<p>It prevents problems from arising (D)</p> Signup and view all the answers

What is the role of feedback control in the planning process?

<p>To provide information for planning (B)</p> Signup and view all the answers

What is the primary characteristic of a non-cybernetic control system?

<p>It relies on human discretion as a basic part of the control process (A)</p> Signup and view all the answers

What is the primary purpose of planning in the control process?

<p>To establish standards of performance (D)</p> Signup and view all the answers

What is the outcome of comparing actual behavior and results against standards?

<p>Evaluating and taking action (C)</p> Signup and view all the answers

What is organizational productivity measured by?

<p>Output divided by input (B)</p> Signup and view all the answers

What is the purpose of evaluating and taking action in the control process?

<p>To decide whether to maintain the status quo, change the standard, or take corrective action (A)</p> Signup and view all the answers

What is the primary role of managers in the control process?

<p>To evaluate and take action (B)</p> Signup and view all the answers

What is the purpose of monitoring ongoing organizational behavior and results?

<p>To provide an assessment of what has actually taken place (D)</p> Signup and view all the answers

What is the relationship between organizational productivity and output?

<p>Organizational productivity is the output divided by input (D)</p> Signup and view all the answers

What is the primary purpose of inventory management?

<p>To minimize the costs of inventory (D)</p> Signup and view all the answers

What type of ratio measures how effectively an organization manages its assets?

<p>Activity or asset management ratios (D)</p> Signup and view all the answers

What is the term for the inputs needed to produce a finished product or good?

<p>Raw materials (B)</p> Signup and view all the answers

What is the result of transforming raw materials into a finished product or good?

<p>Finished goods (B)</p> Signup and view all the answers

What type of ratio helps measure the management's ability to control expenses and earn profits?

<p>Profitability ratios (C)</p> Signup and view all the answers

What is the term for raw materials that are being transformed into a finished product or good?

<p>Work-in-process (D)</p> Signup and view all the answers

What is the primary objective of inventory management in terms of supply and demand?

<p>To deal with the uncertainty in supply and demand (B)</p> Signup and view all the answers

What type of ratio is used to measure the profitability of a company?

<p>Return on investment (A)</p> Signup and view all the answers

What is a potential concern in the use of monitoring and control technologies across different countries?

<p>All of the above (D)</p> Signup and view all the answers

What is a primary goal of controlling customer interactions?

<p>Creating long-term and mutually beneficial relationships (D)</p> Signup and view all the answers

What is the primary function of the Board of Directors (BOD) in corporate governance?

<p>To protect the interests of shareholders (D)</p> Signup and view all the answers

What is the result of overcontrol in the workplace?

<p>Inhibited job performance (B)</p> Signup and view all the answers

What is the primary purpose of the service profit chain?

<p>To create a sequence of service from employees to customers to profit (C)</p> Signup and view all the answers

What is a characteristic of effective control in the workplace?

<p>Providing a work environment that enables employees to deliver high-quality service (B)</p> Signup and view all the answers

What is a key aspect of corporate governance?

<p>Disclosure and transparency in financial reporting (C)</p> Signup and view all the answers

What is a consequence of undercontrol in the workplace?

<p>Loss of control over subordinates (C)</p> Signup and view all the answers

Study Notes

Liquidity

  • Liquidity is characterized by a high level of trading activity
  • Liquid assets can be easily bought or sold
  • Liquidity is often calculated by using liquidity ratios

Liquidity Ratios

  • Measure the degree to which an organization’s current assets are adequate to pay current liabilities
  • Current Ratio
  • Acid Test Ratio
  • Leverage or debt management ratios assess the extent to which an organization uses debt to finance investments and meet long-term obligations

Types of Control According to Timing

Feedforward Control

  • Also called preliminary control, precontrol, preventive control, or steering control
  • Focuses on regulating inputs to ensure they meet standards necessary for the transformation process
  • Emphasizes preventing problems before they arise
  • Concern: Input

Concurrent Control

  • Also called screening or yes-no control
  • Involves regulating ongoing activities to ensure they conform to organizational standards
  • Checkpoints are in place to determine whether to continue the process, take corrective action, or stop work altogether
  • Corrects problems as they happen
  • Concern: Processes

Feedback Control

  • Regulation exercised after the product has been completed to ensure it meets organizational standards and goals
  • Serves as a final means to check for deviations not detected earlier
  • Provides information that will facilitate the planning process
  • Provides information regarding employee performance
  • Concern: Output

Other Control Systems

  • Multiple Control System uses two or more of the feedforward, concurrent, and feedback control processes
  • Cybernetic control system is a self-regulated control system that can automatically monitor situations and take corrective action when needed
  • Non-cybernetic control system relies on human discretion as a basic part of the control process

The Traditional Control Model

  • Establish standards
  • Monitor ongoing organizational behavior and results
  • Compare actual behavior and results against standards
  • Evaluate and take action

Measures of Organizational Performance

  • Organizational productivity is the overall output of goods and services produced divided by the inputs needed to generate that output
  • Can be measured based on Output (e.g. sales revenue) and Input (e.g. labor hours)
  • Debt to Asset Ratio
  • Times Interest Earned
  • Activity or asset management ratios measure how effectively an organization manages its assets
  • Inventory turnover
  • Total asset turnover
  • Profitability helps measure the management’s ability to control expenses and earn profits
  • Profit margin on sales
  • Return on investment

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Learn about non-cybernetic control systems, which rely on human discretion as a basic part of the control process. Understand the traditional control model and its application in management.

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