Operations Management: Types of Control

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What is the primary focus of pre-control in the transformation process?

Output factors such as final goods and services
Concurrent control of the transformation process
Quality control of activities in the transformation process
Inputs such as human resources, materials, and technology (correct)

What is the main purpose of concurrent control?

To focus on output factors such as final goods and services
To ensure individual self-control in the organisation
To control the quality of activities in the transformation process (correct)
To anticipate and prevent input factors from negatively influencing the transformation process

What type of control is used to focus on the outputs of the transformation process?

Concurrent control
Post-control (correct)
Group control
Pre-control

What is individual self-control a mix of?

Conscious and unconscious control, as well as guiding functions (A) Signup and view all the answers

What is the primary consideration for implementing financial controls?

To prevent or correct a wrong allocation of resources (C) Signup and view all the answers

What is the result of over-strict controls in an organisation?

Limited entrepreneurial behaviour (B) Signup and view all the answers

What is the primary aim of management when implementing pre-control?

To anticipate and prevent problems from occurring (D) Signup and view all the answers

What is the main goal of total quality management?

To maintain quality in every activity in the organisation (B) Signup and view all the answers

What is the result of meeting pre-control standards?

The organisation is likely to achieve its goals (A) Signup and view all the answers

What is the ideal relationship between the cost of applying controls and the benefits gained?

The cost should be less than the benefits (D) Signup and view all the answers

What is the purpose of budgeting in financial controls?

To establish standards (D) Signup and view all the answers

What is the recommended approach to applying controls in an organisation?

Democratic (C) Signup and view all the answers

What is the primary goal of control in an organisation?

To achieve set goals and objectives (A) Signup and view all the answers

What is the benefit of having controls in place in an organisation?

To prevent problems and crises (D) Signup and view all the answers

Why is objective measurement necessary in the control process?

To ensure reliability and validity of measurement (C) Signup and view all the answers

What is the ideal management approach in applying controls?

To combine the three types of control and focus on proactivity (D) Signup and view all the answers

What is the main purpose of the third step in the control process?

To compare actual performance with standards (A) Signup and view all the answers

What is the purpose of developing standards in the control process?

To link to specific organisational objectives (C) Signup and view all the answers

What is the benefit of standardising goods and services?

To ensure customer satisfaction (B) Signup and view all the answers

When should reinforcement be used in the control process?

When performance meets standards (B) Signup and view all the answers

Why is it important to focus on critical performance areas?

To identify areas for improvement and corrective action (D) Signup and view all the answers

What is the role of the balanced scorecard in an organisation?

It is used as a strategic control tool (D) Signup and view all the answers

What is a necessary condition for a control measure to be useful?

Its benefit is bigger than its cost (A) Signup and view all the answers

What should corrective action focus on?

Defining the problem (A) Signup and view all the answers

What is the purpose of a quality circle?

To discuss and solve problems affecting the quality of work (D) Signup and view all the answers

What does Six Sigma (6σ) stand for?

The goal of being free of mistakes 99.9997% of the time (B) Signup and view all the answers

What is the purpose of benchmarking?

To identify and measure a specific good, service, practice, or process against major competitors (D) Signup and view all the answers

What is the main goal of continuous improvement?

To make many small adjustments in all areas of the organisation on an ongoing basis (C) Signup and view all the answers

What does cycle time refer to?

The number of steps taken to complete a process (D) Signup and view all the answers

What are the four elements of a balanced scorecard?

Customer service, learning and growth, internal business processes, and finance (C) Signup and view all the answers