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Questions and Answers
Contingency planning is unnecessary if the repairs of ICT equipment are completed within the expected time frame.
True
Having standby ICT equipment available is one potential strategy included in contingency planning.
True
Warranty implications can have no effect on the planning of ICT equipment repairs.
False
Contingency planning includes considering potential delays in obtaining spare parts required for repairs.
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Technicians must be readily available only during the installation of new ICT equipment, not during repair work.
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If faulty ICT equipment is under warranty, repairs may need to be conducted by an approved technician.
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The planning document for ICT maintenance does not need to include considerations of Service Level Agreements.
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Contingency plans focus solely on hardware issues and do not address software maintenance or repair.
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Repairing ICT equipment is always more economical than replacement.
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A common standard for considering computer equipment uneconomical to repair is if the repair cost exceeds one-half of its current estimated value.
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Seeking approval for repair plans is optional and can be bypassed in most cases.
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The first person to seek approval from in an organization, if employed there, is generally the IT administrator or a manager.
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It is recommended to finalize a repair plan without making any modifications after initial approval.
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The evaluation process for repairing or replacing ICT equipment does not require an estimate of repair costs.
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Involving someone more experienced in the repair process can be beneficial before seeking plan approval.
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Study Notes
Contingency Planning
- Contingency planning is essential when unexpected situations arise during ICT equipment repair that could impact the organization's business activities.
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Examples of unexpected situations:
- More extensive repairs than initially predicted
- Longer repair time than anticipated
- Unavailable parts or components causing delays
- Unavailable technicians delaying repairs
- Determining that equipment or software replacement is necessary
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Contingency plan considerations:
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Prepare for potential disruptions:
- Have standby ICT equipment
- Keep technicians on standby
- Ensure availability of replacement parts and components
- Investigate alternative ICT equipment or software options
- Thoroughly document the plan and highlight key aspects for approval.
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Prepare for potential disruptions:
Warranties and SLAs
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Warranties: Review if any warranties are still in effect for faulty ICT equipment.
- May necessitate repairs by authorized technicians or at specialized service centers.
- Warranties can influence repair timelines, which are dictated by external technicians or service centers.
- Manufacturers may replace faulty equipment under warranty.
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Service Level Agreements (SLAs): SLAs typically include clauses regarding repair or replacement of ICT equipment.
- SLAs usually dictate the process for repairing or replacing faulty equipment covered under them.
Repair vs. Replacement
- Economic considerations: Determine if repair or replacement of ICT equipment is more cost-effective based on the equipment's age and condition.
- Evaluation process: businesses often consider the replacement value and life expectancy of the equipment to determine economic feasibility.
- Repair cost threshold: A common standard is to consider repair uneconomical if the estimated cost exceeds half the equipment's current value.
Plan Approval and Implementation
- Approval process: Obtain plan approval, especially if disruption is anticipated.
- Seeking review: Have a more experienced individual review your plan before seeking approval.
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Identifying approvers: Determine the appropriate approval authority.
- For contractors, approval often comes from the person who hired them.
- For internal employees, approval typically comes from the IT administrator or a manager.
- Meeting with approvers: Present your plan to the designated person or persons, explain each step, and answer any questions they may have.
- Plan modifications: Be prepared for possible plan modifications during the approval process.
- Final review: Review the modified plan to ensure that essential tasks remain unaffected by changes.
- Re-approval for modifications: Seek re-approval after incorporating modifications.
- Implementation: Once the plan has final approval, initiate the repair or replacement project.
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Description
This quiz explores the essential aspects of contingency planning during ICT equipment repair. It covers unexpected situations that may arise and provides considerations for developing an effective contingency plan. Understanding warranties and service level agreements (SLAs) is also crucial in this context.
