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Questions and Answers
Match the following ICT maintenance issues with their appropriate descriptions:
Condition-based maintenance = Maintenance performed in response to identified issues Reactive maintenance = Unplanned maintenance due to equipment failure Minor repairs = Repairs that can be conducted in-house Major repairs = Repairs requiring a trained technician
Match the types of reporting methods for ICT problems with their appropriate characteristics:
IT support ticket = Formal method used by larger operations Repair request form = May be online or hard copy Email reporting = Informal communication outlining issues Direct phone call = Immediate verbal reporting of critical problems
Match the ICT maintenance problems that prevent tasks from being performed with their causes:
Inability to access equipment = Restricted access to the ICT area Parts unavailable = Required components not in stock Consumables unavailable = Essential items needed for maintenance not available Lack of documentation = Absence of maintenance guidelines or policies
Match the roles involved in ICT maintenance reporting with their organizational context:
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Match the following ICT equipment issues with their reporting methods:
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Match the maintenance task types with their characteristics:
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Match the following issues impacting ICT equipment with their potential solutions:
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Match the necessary steps before performing repairs on ICT equipment:
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Study Notes
Reporting ICT Equipment Issues
- During maintenance tasks, problems may arise that require further action.
- These issues are common when performing condition-based or reactive maintenance.
- Some repairs can be done in-house by maintenance personnel.
- Major repairs require trained and qualified technicians.
- Problems should be reported before attempting any repairs.
- Organizations may have formal reporting policies and procedures.
- Informal reporting processes may also exist.
- Identify the appropriate personnel for reporting, such as the IT administrator (larger organizations) or a senior manager/business owner (smaller organizations).
- Common reporting methods include:
- Creating IT support tickets.
- Filling out online or hard copy repair request forms.
- Sending emails outlining the issues.
Maintenance Task Obstacles
- Problems can arise that prevent proper maintenance tasks from being completed.
- Common obstacles include:
- Inability to access specific ICT equipment.
- Lack of available parts or consumables required for maintenance.
- These obstacles should be reported to appropriate personnel, especially if they affect warranty agreements.
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Description
This quiz covers the important aspects of reporting ICT equipment issues, including maintenance challenges and appropriate reporting procedures. Learn about the roles of personnel in the reporting process and common methods used to document problems. Test your knowledge on how to effectively manage equipment issues in an organization.
