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Questions and Answers
What is essential in complex ICT equipment repairs?
Repairs to ICT equipment can always be completed without any disruption to users.
False
What is the purpose of a GANTT chart in repair planning?
To show the prioritised order of tasks and estimate time for completion.
Contingency planning is necessary to prepare for unexpected __________ during ICT maintenance.
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Match the following tools with their typical use in ICT repairs:
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What is one potential reason for delays in the maintenance of ICT equipment?
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Technicians are often immediately available for maintenance tasks.
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What should be included in the planning document to minimize disruption?
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The maintenance or repair of ICT equipment may require the replacement of _____ if extensive issues are found.
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Match the unexpected situations with their potential solutions:
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Study Notes
ICT Equipment and Hardware Repair Planning
- ICT repair can be simple or complex, requiring pre-planning for more intricate tasks.
- Simple repair: May take minutes with minimal disruption.
- Complex repair: Requires planning, as equipment may be inaccessible or unavailable for a period.
- Planning tools: For simple repairs, spreadsheets can be used. For complex projects, Gantt charts or project management tools are recommended.
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Planning elements:
- All tasks involved in the repair.
- Prioritized order of tasks.
- Estimated time for each task.
- Contingency planning: Addresses potential unforeseen events during maintenance or repair.
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Potential unforeseen events:
- More work required than anticipated.
- Repairs taking longer than expected.
- Parts or components being unavailable.
- Technicians not being immediately available.
- Equipment or software replacement being necessary.
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Contingency plan options:
- Standby ICT equipment.
- On-call technicians.
- Researching availability of spare parts and components, and new ICT equipment/software.
- All contingency plans should be documented and highlighted for approval.
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Description
This quiz explores the intricacies of ICT equipment and hardware repair planning. Learn about simple and complex repair processes, the tools needed for effective planning, and the importance of contingency planning. Prepare yourself for various scenarios that may arise during the repair process.
