Consumer Relations and Social Responsibility

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Questions and Answers

What is the primary focus of 'green marketing'?

  • Eliminating competition
  • Reducing the cost of production
  • Promoting environmentally friendly products (correct)
  • Expanding the market reach

What was the concern of Procter & Gamble (P&G) regarding environmental consciousness among consumers?

  • Increase in the use of environmentally friendly batteries
  • Decrease in demand for soap and paper goods
  • Resurgence in the use of cloth diapers affecting disposable diaper business (correct)
  • Impact on the market for household cleaning products

What strategy did P&G adopt to promote disposable diapers?

  • Encouraging the use of cloth diapers
  • Highlighting benefits like not requiring hot water for laundering (correct)
  • Emphasizing the environmental impact of disposable diapers
  • Launching a campaign against battery-powered devices

Why did the products marketed as environmentally friendly disappear from store shelves?

<p>Replaced by alkaline batteries for electronic devices (A)</p> Signup and view all the answers

What was the impact of 'green marketing' on the package goods industry?

<p>Shift from environmentally friendly products to batteries for electronic devices (A)</p> Signup and view all the answers

What did the dawn of the twenty-first century bring in terms of new products?

<p>Disposable tableware and food containers that can be used repeatedly or thrown away (B)</p> Signup and view all the answers

According to Consumer International's research, what difficulty do most consumers face?

<p>Evaluating the credibility of information sources on the Web (B)</p> Signup and view all the answers

What does the Consumer Charter for Global Business offer guidance on?

<p>Product standards, marketing, service guarantees, and consumer complaint procedures (A)</p> Signup and view all the answers

What is the primary economic relationship between consumers and businesses?

<p>Consumers purchase goods or services from businesses (B)</p> Signup and view all the answers

What are firms' economic responsibilities related to consumers based on?

<p>Following through on promises made in the exchange process (B)</p> Signup and view all the answers

What is the main focus of Consumers International's efforts?

<p>Protecting and promoting consumers' interests and rights (C)</p> Signup and view all the answers

What was the conclusion drawn from the research conducted by Consumers International and thirteen consumer organizations around the world?

<p>Consumers have difficulty evaluating the credibility of information sources on the Web (D)</p> Signup and view all the answers

What does the relationship between consumers and businesses primarily begin with?

<p>An exchange of goods or services for money (C)</p> Signup and view all the answers

What is included in the Consumer Charter for Global Business?

<p>Guidance on various business practices including product standards, marketing, and service guarantees (C)</p> Signup and view all the answers

What do firms' economic responsibilities towards consumers include?

<p>Following through on promises made in the exchange process (C)</p> Signup and view all the answers

What is the primary focus of 'green marketing'?

<p>Promoting more environmentally friendly products (B)</p> Signup and view all the answers

What was the concern of Procter & Gamble (P&G) regarding environmental consciousness among consumers?

<p>The resurgence in the use of cloth diapers (D)</p> Signup and view all the answers

What difficulty do most consumers face according to Consumer International's research?

<p>Accessing environmentally friendly products (C)</p> Signup and view all the answers

What strategy did P&G adopt to promote disposable diapers?

<p>Initiating a pilot project for composting disposable diapers (B)</p> Signup and view all the answers

What does the Consumer Charter for Global Business offer guidance on?

<p>Consumer rights and responsibilities (D)</p> Signup and view all the answers

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