Conflict Types and Handling Modes

What characterizes task conflict?

Which conflict-handling mode is defined as 'cooperative and assertive'?

In which mode does a person fully satisfy their own concerns while neglecting the other person's concerns?

Which of the following describes the compromising conflict-handling mode?

What is the result of the accommodating conflict-handling mode?

Which conflict-handling mode is described as 'uncooperative and unassertive'?

What is the primary characteristic of relationship conflict?

What does cooperativeness refer to in conflict handling?

Conflict

Conflict: A situation where the needs of two or more people are incompatible.
3 Types of Conflict:
- Task Conflict: Disagreeing on the decision to be made.
- Process Conflict: Disagreeing on how to make a decision.
- Relationship Conflict: Disagreeing on how people treat each other.
Conflict Handling Modes:
- Competing: Uncooperative and assertive. "I get what I want, and you don't." (Win-Lose) (Also called forcing). Example: a "shark".
- Collaborating: Cooperative and assertive. "I get what I want, and you get what you want." (Win-Win). Example: an "owl". (Also called confronting or problem solving)
- Compromising: Between uncooperative and cooperative, and between unassertive and assertive. "I partially get what I want, and you partially get what you want." (Win-Lose-Win-Lose).
- Avoiding: Uncooperative and unassertive. "I don't get what I want, and you don't either." (Lose-Lose). Example: a "turtle". (Also called withdrawing).
- Accommodating: Cooperative and unassertive. "I don't get what I want, but you do." (Lose-Win). Example: a "teddy bear". (Also called smoothing or yielding).

Additional Notes

Cooperativeness: The degree to which a person tries to satisfy the concerns of others.
Assertiveness: The degree to which a person tries to satisfy his/her own concerns.

This quiz explores the various types of conflict and the different modes of handling them. Learn about task, process, and relationship conflicts, as well as competing, collaborating, compromising, and avoiding strategies. Test your understanding of how these concepts apply to real-life situations.