Podcast
Questions and Answers
What characterizes task conflict?
What characterizes task conflict?
- Disagreements on personal interests
- Disagreements on treatment of one another
- Disagreements on what decision should be made (correct)
- Disagreements on how a decision should be made
Which conflict-handling mode is defined as 'cooperative and assertive'?
Which conflict-handling mode is defined as 'cooperative and assertive'?
- Avoiding
- Competing
- Collaborating (correct)
- Accommodating
In which mode does a person fully satisfy their own concerns while neglecting the other person's concerns?
In which mode does a person fully satisfy their own concerns while neglecting the other person's concerns?
- Accommodating
- Competing (correct)
- Avoiding
- Compromising
Which of the following describes the compromising conflict-handling mode?
Which of the following describes the compromising conflict-handling mode?
What is the result of the accommodating conflict-handling mode?
What is the result of the accommodating conflict-handling mode?
Which conflict-handling mode is described as 'uncooperative and unassertive'?
Which conflict-handling mode is described as 'uncooperative and unassertive'?
What is the primary characteristic of relationship conflict?
What is the primary characteristic of relationship conflict?
What does cooperativeness refer to in conflict handling?
What does cooperativeness refer to in conflict handling?
Flashcards
Conflict
Conflict
A situation where the needs or wants of two or more people are incompatible.
Task Conflict
Task Conflict
Disagreements about the decisions to be made.
Process Conflict
Process Conflict
Disagreements about how a decision should be made.
Relationship Conflict
Relationship Conflict
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Competing
Competing
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Collaborating
Collaborating
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Compromising
Compromising
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Cooperativeness
Cooperativeness
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Study Notes
Conflict
- Conflict: A situation where the needs of two or more people are incompatible.
- 3 Types of Conflict:
- Task Conflict: Disagreeing on the decision to be made.
- Process Conflict: Disagreeing on how to make a decision.
- Relationship Conflict: Disagreeing on how people treat each other.
- Conflict Handling Modes:
- Competing: Uncooperative and assertive. "I get what I want, and you don't." (Win-Lose) (Also called forcing). Example: a "shark".
- Collaborating: Cooperative and assertive. "I get what I want, and you get what you want." (Win-Win). Example: an "owl". (Also called confronting or problem solving)
- Compromising: Between uncooperative and cooperative, and between unassertive and assertive. "I partially get what I want, and you partially get what you want." (Win-Lose-Win-Lose).
- Avoiding: Uncooperative and unassertive. "I don't get what I want, and you don't either." (Lose-Lose). Example: a "turtle". (Also called withdrawing).
- Accommodating: Cooperative and unassertive. "I don't get what I want, but you do." (Lose-Win). Example: a "teddy bear". (Also called smoothing or yielding).
Additional Notes
- Cooperativeness: The degree to which a person tries to satisfy the concerns of others.
- Assertiveness: The degree to which a person tries to satisfy his/her own concerns.
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Description
This quiz explores the various types of conflict and the different modes of handling them. Learn about task, process, and relationship conflicts, as well as competing, collaborating, compromising, and avoiding strategies. Test your understanding of how these concepts apply to real-life situations.
