Conflict Resolution Strategies PDF

Con ict Con ict: A situation in which the concerns that is, need/wants of two or more people are incompatible. 3 types of Con ict ○ Task con ict: Disagreements between people on what decision should be made. ○ Process Con ict: Disagreements between people on how a decision should b...

Con ict Con ict: A situation in which the concerns that is, need/wants of two or more people are incompatible. 3 types of Con ict ○ Task con ict: Disagreements between people on what decision should be made. ○ Process Con ict: Disagreements between people on how a decision should be made. ○ Relationship Con ict: Disagreements between people over treatment of one another. Con ict Handling Modes ○ Competing: ◆ Uncooperative and assertive ◆ I get what i want and you do not get what you want. ◆ Win-lose ◆ Being a shark ◆ I get the popsicle ◆ Also called forcing. ○ Collaborating ◆ Cooperative and assertive ◆ I get what i want and you get what you want ◆ Win-win ◆ Being an owl ◆ We each get the popsicle ◆ Called confronting or problem solving ○ Compromising ◆ in between uncooperative and cooperative and i between unassertive and assertive. ◆ I partially get and do not get what i want and you partially get and do not get what you want ◆ Win-lose-win-lose Win fl fl fl fl fl fl fl  ◆ Being a fox ◆ We share the popsicle ○ Avoiding ◆ Uncooperative and unassertive ◆ I do not get what I want and you do not get what you want. ◆ Lose-lose ◆ being a turtle ◆ Neither of us get the popsicle ◆ Called withdrawing ○ Accommodating ◆ Coopperative and unassertive ◆ I do not get what i want and you get what you want ◆ Lose-win ◆ Being a teddy bear ◆ You get the popsicle Called confronting ◆ Called smoothing or yielding Cooperativeness: The degree to which a person strives to satisfy the other person’s concerns. Assertiveness: The degree to which a person strives to satisfy his/her own concerns