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Questions and Answers
What consequence might arise from how a disagreement is handled in a workplace?
When is the withdrawal or avoidance technique typically used in conflict resolution?
What is a characteristic of the smoothing or accommodating technique in conflict resolution?
Under what circumstances is the compromise or reconciliation technique most effective?
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Which of the following statements is true regarding conflict resolution techniques?
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What is the first step in resolving conflict?
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What is necessary to achieve mutual understanding during conflict resolution?
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When might you need to use a collaborative approach to resolve conflict?
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What should you accomplish by discussing the needs of both sides?
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Under what circumstances is seeking a temporary solution most appropriate?
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Study Notes
Conflict Resolution Techniques
- Conflict may lead to reprimands from high management for both managers and employees, affecting personnel files.
- The way a disagreement is handled is crucial in determining consequences.
Withdraw or Avoid
- This technique involves avoiding conflict or allowing it to resolve naturally.
- Appropriate when:
- Stakes are low, and resolution may occur on its own.
- Individuals involved are not influential stakeholders.
- The situation requires no significant time investment.
- Prior intense arguments necessitate a cooling-off period.
- There is insufficient information to apply other techniques.
Smooth or Accommodate
- The smoothing technique prioritizes one party’s needs, often downplaying the conflict's seriousness.
- Useful in situations where:
- There is insufficient time to address the conflict.
- A temporary solution is desired.
- The conflict is minor and does not require in-depth resolution.
Compromise or Reconcile
- This strategy involves considering suggestions from both sides to reach a partial agreement.
- Effective when:
- All parties have equal power.
- A win-win outcome is necessary.
- An equal relationship with both parties exists.
- Prior collaborative and forcing techniques have failed.
- A temporary solution is needed.
Clarifying the Source of Conflict
- The initial step in conflict resolution is identifying its root cause.
- Understanding the cause aids in comprehending the evolution of the issue.
- Both parties must agree on the disagreement, necessitating a discussion on unmet needs.
- It’s essential to ensure mutual understanding by gathering extensive information on each party's perspective.
- Continuous questioning may be required until clarity is achieved among all conflicting parties.
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Description
Explore various techniques for resolving conflicts in the workplace, emphasizing the importance of handling disagreements effectively. This quiz covers methods such as withdrawal, smoothing, and compromise, detailing when each approach is most appropriate.
