Questions and Answers
Conflict can only be resolved through legislative means.
False
Under the Sale of Goods and Supply of Services Act 1980, goods must be of merchantable quality.
True
Conciliation resolution involves an independent third party making a binding decision.
False
Consumers have the right to keep unordered goods without payment after three days.
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Aggressive practices in business are permitted under the Consumer Protection Act 2007.
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The consumer has the right to a refund if goods do not conform to the description provided.
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Arbitration is usually considered a first step in conflict resolution.
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The CCPC provides a helpline to inform consumers of their rights when purchasing goods and services.
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The prosecution enforcement tool is used for minor breaches of consumer protection laws.
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CCPC is responsible for enforcing industrial relations laws.
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A compliance notice is issued by the CCPC if a seller fails to follow the requirements of the Consumer Protection Act.
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The CCPC actively conducts investigations into possible breaches of consumer protection laws.
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The Small Claims Procedure can be used for claims above €2,000.
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Ger Deering is the current ombudsman for public bodies.
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Poor industrial relations can result in increased employee retention.
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Study Notes
Conflict in Business
- A disagreement arising between business stakeholders can occur both internally and externally.
- Conflict can be resolved through legislative means (utilizing the law) or non-legislative approaches.
Types of Conflicts
- Common examples include poor communication, faulty goods, defaulting on loan repayments, misleading advertising, and disagreements between management and trade unions.
Non-Legislative Conflict Resolution
- Involves resolutions that do not depend on legal intervention.
- Methods include personal approaches, negotiation, arbitration, and conciliation.
Personal Approach Resolution
- Engaging in direct communication to highlight issues and collaboratively seek solutions.
- Example: A shopper presenting a faulty item for an immediate refund.
Negotiation Resolution
- All parties discuss to find a mutually agreeable solution, often requiring compromise.
- Example: Employees negotiating a reduced wage increase during economic hardship, resulting in a collective agreement.
Conciliation Resolution
- Involves a third-party conciliator who aids in understanding each party's perspective without deciding the outcome.
- Focuses on building consensus through continued negotiation and clarification of views.
Arbitration Resolution
- An independent arbitrator investigates and makes decisions or recommendations that parties have agreed to follow.
- Typically seen as a last resort, arbitration decisions can be binding.
Legislative Conflict Resolution
- Involves utilizing legal frameworks and principles to resolve disputes.
- Relevant laws include consumer protection acts, industrial relations laws, and data protection regulations.
Consumer Rights under Sale of Goods and Supply of Services Act 1980
- Goods must be of merchantable quality, fit for the intended purpose, match their description, and conform to samples.
- Services must be performed with care and diligence, using fit-for-purpose materials and proper skills.
Merchantable Quality and Fit for Purpose
- Goods should meet reasonable quality standards and be durable.
- Goods must function as intended, including any claims made during sale.
Consumer Protection Act 2007 Overview
- Prohibits false claims, misleading advertisements, and unfair commercial practices.
- Establishes the Competition and Consumer Protection Commission (CCPC) for enforcement and consumer education.
Misleading Practices and Aggressive Practises
- False product descriptions and misleading advertisements are illegal.
- Harassment or undue influence in sales is prohibited.
Rights under Consumer Protection Act 2007
- Consumers have the right to clear pricing information and remedies for losses due to misleading practices.
Competition and Consumer Protection Commission (CCPC)
- Oversees enforcement of consumer rights and competition law in Ireland.
- Functions include informing consumer rights, enforcing laws, assessing mergers, and advising government policies.
Small Claims Procedure
- A low-cost method for consumers to resolve disputes with businesses, applicable for claims under €2,000 and does not require a lawyer.
Industrial Relations
- Involves the relationship dynamics between employers and employees emphasizing cooperation and communication.
- Good industrial relations enhance workforce morale, retention, and productivity, while poor relations lead to increased absenteeism and disputes.
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Description
This quiz explores the various types of conflicts that can arise in business contexts, including internal disagreements and external stakeholder disputes. It also covers resolution methods, both legislative and non-legislative, emphasizing personal approaches, negotiation, and arbitration strategies to effectively resolve issues.
