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Questions and Answers
Which of the following is a key step in the negotiation process?
Which of the following is a key step in the negotiation process?
What does BATNA stand for in the context of negotiation?
What does BATNA stand for in the context of negotiation?
What is the role of a mediator in a negotiation?
What is the role of a mediator in a negotiation?
What is the role of an arbitrator in a negotiation?
What is the role of an arbitrator in a negotiation?
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What is the purpose of a conciliator in a negotiation?
What is the purpose of a conciliator in a negotiation?
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Which stage of the conflict process involves perceived conflict and felt conflict?
Which stage of the conflict process involves perceived conflict and felt conflict?
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What are the different conflict management techniques mentioned in the text?
What are the different conflict management techniques mentioned in the text?
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What is negotiation?
What is negotiation?
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What is distributive bargaining?
What is distributive bargaining?
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What is integrative bargaining?
What is integrative bargaining?
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Which stage of the conflict process involves potential opposition or incompatibility?
Which stage of the conflict process involves potential opposition or incompatibility?
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What is the purpose of conflict management?
What is the purpose of conflict management?
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Which negotiation strategy seeks to divide up a fixed amount of resources?
Which negotiation strategy seeks to divide up a fixed amount of resources?
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What is the role of a conciliator in a negotiation?
What is the role of a conciliator in a negotiation?
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What are the outcomes of conflict in a group?
What are the outcomes of conflict in a group?
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Which of the following is NOT a key step in the negotiation process?
Which of the following is NOT a key step in the negotiation process?
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What is the main role of a mediator in a negotiation?
What is the main role of a mediator in a negotiation?
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Which of the following is a potential issue in negotiation mentioned in the text?
Which of the following is a potential issue in negotiation mentioned in the text?
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What is the purpose of a conciliator in a negotiation?
What is the purpose of a conciliator in a negotiation?
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What is the main difference between a mediator and an arbitrator in a negotiation?
What is the main difference between a mediator and an arbitrator in a negotiation?
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Study Notes
Key Concepts in Negotiation
- Negotiation involves discussions aimed at reaching an agreement between parties.
- BATNA stands for "Best Alternative to a Negotiated Agreement" and represents what a party can resort to if negotiations fail.
Roles in Negotiation
- A mediator facilitates communication between disputing parties, helping them find a mutually acceptable solution.
- An arbitrator makes binding decisions on a dispute after hearing both sides, typically outside of a courtroom setting.
- A conciliator aims to improve relationships between parties and assist in resolving conflicts informally.
Stages of Conflict Process
- The stage involving perceived conflict and felt conflict is often referred to as the "recognition of conflict stage."
- The stage involving potential opposition or incompatibility typically comes before active conflict has arisen.
Conflict Management Techniques
- Various techniques include collaboration, competition, accommodation, avoidance, and compromise.
- Each technique influences the dynamics and outcomes of conflicts differently.
Types of Bargaining
- Distributive bargaining focuses on dividing a fixed amount of resources and is competitive in nature.
- Integrative bargaining seeks win-win outcomes by finding mutually beneficial solutions.
Purpose and Outcomes of Conflict Management
- The purpose of conflict management is to reduce negative effects and enhance the effectiveness of interactions.
- Outcomes of conflict in a group can include improved performance or ongoing dissatisfaction, depending on how it is managed.
Distinctions Among Roles
- The main distinction between a mediator and an arbitrator is that a mediator seeks to help parties reach a voluntary agreement, while an arbitrator imposes a decision.
- A conciliator's role is similar to that of a mediator but more focused on fostering understanding and cooperation between parties.
Issues in Negotiation
- Potential issues in negotiation may include miscommunication, power imbalances, and differing priorities among parties.
Key Steps in Negotiation
- Key steps in the negotiation process include preparation, bargaining, and closure.
- Identifying what is NOT a key part of the process is essential in recognizing effective negotiation strategies.
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Description
Test your knowledge of the conflict process stages, including potential opposition, communication, structure, and personal variables. Explore cognition and personalization, perceived conflict, and felt conflict. Assess your understanding of intentions such as competing, collaborating, compromising, avoiding, and accommodating. Learn about the behavior of parties and others' reactions, as well as the outcomes of increased or decreased group performance.
