Podcast
Questions and Answers
Which of the following is NOT a stage of conflict resolution?
Which of the following is NOT a stage of conflict resolution?
- Compromise (correct)
- Collaboration
- Avoidance
- Accommodation
What is the first step in anger management?
What is the first step in anger management?
- Respecting the opinions of others
- Acknowledging anger (correct)
- Expressing anger aggressively
- Avoiding confrontation
Which process is NOT considered one of the three important processes to all managerial functions?
Which process is NOT considered one of the three important processes to all managerial functions?
- Coordination
- Negotiation (correct)
- Decision-making
- Communication
What is the primary purpose of conflict resolution?
What is the primary purpose of conflict resolution?
Which leadership style focuses on staff as well as the employer, allows for input and participation, and acts as a facilitator for the group?
Which leadership style focuses on staff as well as the employer, allows for input and participation, and acts as a facilitator for the group?
Which leadership style tries to please everyone, focuses on the person's feelings, and offers little or no guidance to the group?
Which leadership style tries to please everyone, focuses on the person's feelings, and offers little or no guidance to the group?
Which leadership style is highly effective and varies based on the task and situation?
Which leadership style is highly effective and varies based on the task and situation?
Which leadership style leads by inspiring others to share their vision, spends a lot of time in open communication, and delegates responsibility amongst the team?
Which leadership style leads by inspiring others to share their vision, spends a lot of time in open communication, and delegates responsibility amongst the team?
Which of the following is NOT a function of management?
Which of the following is NOT a function of management?
What is the stronger component in any interaction?
What is the stronger component in any interaction?
Which factor does NOT affect the ability to communicate by speech or in writing?
Which factor does NOT affect the ability to communicate by speech or in writing?
What is an important aspect of therapeutic verbal communication?
What is an important aspect of therapeutic verbal communication?
Which of the following is an example of nonverbal communication?
Which of the following is an example of nonverbal communication?
What percentage of communication is believed to come from body language?
What percentage of communication is believed to come from body language?
What is the best nursing response when a client is angry or crying?
What is the best nursing response when a client is angry or crying?
What is the purpose of silence in communication?
What is the purpose of silence in communication?
Which type of leadership style involves the leader telling the employee what, when, and how things are to be done, without any regards for their feelings?
Which type of leadership style involves the leader telling the employee what, when, and how things are to be done, without any regards for their feelings?
What is the main focus of leadership?
What is the main focus of leadership?
What is accountability in the context of professions?
What is accountability in the context of professions?
What are the potential drawbacks of the autocratic/authoritarian leadership style?
What are the potential drawbacks of the autocratic/authoritarian leadership style?
Which of the following is an example of affective touch?
Which of the following is an example of affective touch?
Which of the following is a potential therapeutic use of affective touch in nursing care?
Which of the following is a potential therapeutic use of affective touch in nursing care?
What is the difference between a person who is deaf and a person who is hard of hearing?
What is the difference between a person who is deaf and a person who is hard of hearing?
Which technique may facilitate communicating with a client who has difficulty expressing themselves verbally?
Which technique may facilitate communicating with a client who has difficulty expressing themselves verbally?
Which action may agitate a client with difficulty expressing themselves verbally?
Which action may agitate a client with difficulty expressing themselves verbally?
Which action should be avoided when communicating with a client who has difficulty expressing themselves verbally?
Which action should be avoided when communicating with a client who has difficulty expressing themselves verbally?
What should be done if the client does not seem to understand what has been said?
What should be done if the client does not seem to understand what has been said?
What should be done if the client is trying to put their thoughts into words?
What should be done if the client is trying to put their thoughts into words?
What should be done to clarify verbal meanings when communicating with a client who has difficulty expressing themselves verbally?
What should be done to clarify verbal meanings when communicating with a client who has difficulty expressing themselves verbally?
Which of the following is NOT a characteristic of a practical nurse's accountability?
Which of the following is NOT a characteristic of a practical nurse's accountability?
Which leadership style involves the leader having the most knowledge and making independent decisions without input from the group?
Which leadership style involves the leader having the most knowledge and making independent decisions without input from the group?
What is a potential drawback of the autocratic/authoritarian leadership style?
What is a potential drawback of the autocratic/authoritarian leadership style?
Which leadership style focuses on staff as well as the employer, allows for input and participation, and acts as a facilitator for the group?
Which leadership style focuses on staff as well as the employer, allows for input and participation, and acts as a facilitator for the group?
Which of the following is NOT a stage of conflict resolution?
Which of the following is NOT a stage of conflict resolution?
What is the main focus of leadership?
What is the main focus of leadership?
Which of the following is NOT a conflict resolution strategy?
Which of the following is NOT a conflict resolution strategy?
What are the three important processes to all managerial functions?
What are the three important processes to all managerial functions?
Which of the following is NOT a function of management?
Which of the following is NOT a function of management?
Which factor does NOT affect the ability to communicate by speech or in writing?
Which factor does NOT affect the ability to communicate by speech or in writing?
What is the purpose of silence in communication?
What is the purpose of silence in communication?
What should be done if the client does not seem to understand what has been said?
What should be done if the client does not seem to understand what has been said?
Which zone of communication is defined as the space within 6 inches?
Which zone of communication is defined as the space within 6 inches?
What is the term used to describe a tactile stimulus produced by making personal contact with another person or object?
What is the term used to describe a tactile stimulus produced by making personal contact with another person or object?
Which type of touch is used to demonstrate concern or affection?
Which type of touch is used to demonstrate concern or affection?
Which clients may misinterpret physical nearness and touching in personal and intimate zones as having sexual connotations?
Which clients may misinterpret physical nearness and touching in personal and intimate zones as having sexual connotations?
Which leadership style focuses on inspiring others to share their vision and spends a lot of time in open communication to give a clear sense of the mission?
Which leadership style focuses on inspiring others to share their vision and spends a lot of time in open communication to give a clear sense of the mission?
Which leadership style allows the group members to take part in decision making and offers guidance while allowing for their input and participation?
Which leadership style allows the group members to take part in decision making and offers guidance while allowing for their input and participation?
Which leadership style focuses on pleasing everyone, ignoring the task, and leaving the group to make the decisions without guidance?
Which leadership style focuses on pleasing everyone, ignoring the task, and leaving the group to make the decisions without guidance?
Which leadership style involves the leader telling the employee what, when, and how things are to be done, without any regards for their feelings?
Which leadership style involves the leader telling the employee what, when, and how things are to be done, without any regards for their feelings?
Which of the following is NOT a form of nonverbal communication?
Which of the following is NOT a form of nonverbal communication?
What percentage of communication is believed to come from body language according to the text?
What percentage of communication is believed to come from body language according to the text?
What is the recommended amount of eye contact during communication?
What is the recommended amount of eye contact during communication?
What is the purpose of silence in communication according to the text?
What is the purpose of silence in communication according to the text?
Which of the following techniques may facilitate communicating with a client who has difficulty expressing themselves verbally?
Which of the following techniques may facilitate communicating with a client who has difficulty expressing themselves verbally?
Which of the following is a potential consequence of Alzheimer disease?
Which of the following is a potential consequence of Alzheimer disease?
What should be the nurse's posture when communicating with a client who has difficulty expressing themselves verbally?
What should be the nurse's posture when communicating with a client who has difficulty expressing themselves verbally?
Which of the following is NOT recommended when communicating with a client who has difficulty expressing themselves verbally?
Which of the following is NOT recommended when communicating with a client who has difficulty expressing themselves verbally?
What may happen to clients with this disease as the condition progresses?
What may happen to clients with this disease as the condition progresses?
What is the purpose of smiling when communicating with a client who has difficulty expressing themselves verbally?
What is the purpose of smiling when communicating with a client who has difficulty expressing themselves verbally?
Which technique may facilitate communicating with a client who has difficulty expressing themselves verbally?
Which technique may facilitate communicating with a client who has difficulty expressing themselves verbally?
What is the purpose of using visual cues like gestures when communicating with a client who has difficulty expressing themselves verbally?
What is the purpose of using visual cues like gestures when communicating with a client who has difficulty expressing themselves verbally?
Why should the nurse wait for a response while the client processes the information?
Why should the nurse wait for a response while the client processes the information?
What is the purpose of rephrasing information when communicating with a client who has difficulty expressing themselves verbally?
What is the purpose of rephrasing information when communicating with a client who has difficulty expressing themselves verbally?
Why is it important for the nurse to show patience when the client tries to put thoughts into words?
Why is it important for the nurse to show patience when the client tries to put thoughts into words?
What is the recommended speaking rate and volume when communicating with a client who has difficulty expressing themselves verbally?
What is the recommended speaking rate and volume when communicating with a client who has difficulty expressing themselves verbally?
What should the nurse do to evaluate the client's attention and comprehension during communication?
What should the nurse do to evaluate the client's attention and comprehension during communication?
Why should the nurse assume a relaxed posture when communicating with a client who has difficulty expressing themselves verbally?
Why should the nurse assume a relaxed posture when communicating with a client who has difficulty expressing themselves verbally?
What is the purpose of smiling when communicating with a client who has difficulty expressing themselves verbally?
What is the purpose of smiling when communicating with a client who has difficulty expressing themselves verbally?
What is the primary symptom experienced by clients with difficulty expressing themselves verbally?
What is the primary symptom experienced by clients with difficulty expressing themselves verbally?
Study Notes
Leadership and Management Skills for Practical Nurses
- Practical nurses need leadership and management skills to manage the care of their clients and supervise others.
- Accountability is a crucial aspect of all professions, requiring individuals to take responsibility for their actions.
- Practical nurses must work within the scope of their profession and have the necessary training and competence to be held accountable.
- Leadership is the approach used to provide direction and motivate individuals to meet care standards and agency goals.
- Different types of leadership include autocratic/authoritarian, democratic/participative, laissez-faire/delegative, situational, and transformational.
- Autocratic leadership involves the leader telling employees what, when, and how to do things without considering their feelings.
- Democratic leadership focuses on staff and employer, allowing for input and participation from group members.
- Laissez-faire leadership involves leaving the group to make decisions with little guidance from the leader, suitable for highly skilled professionals.
- Situational leadership is based on the task and can vary between autocratic, democratic, and delegative styles depending on the situation.
- Transformational leadership focuses on inspiring others to share a vision and involves open communication and delegation of responsibilities.
- Practical nurses need good communication skills, assertiveness, flexibility, critical thinking, and the ability to resolve conflicts.
- Conflict can occur due to poor communication, opposing thoughts, perceptions, values, and actions between groups or individuals.
- Conflict resolution strategies include problem-solving, negotiation, anger management, and open communication to de-escalate conflicts.
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Description
Test your knowledge on paralanguage and proxemics with this quiz! Learn about different forms of paralanguage and explore the concept of proxemics in communication. Discover the four zones of communication identified by anthropologist Edward T. Hall and how they vary among different cultural backgrounds.
