Complaint Investigation Protocol in Custody Services Division

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According to the text, who is responsible for reviewing a Complaint Form for completeness and accuracy?

Watch commander

Section OIC

Civilian equivalent

All of the above (correct)

What is the primary responsibility of a commanding officer when investigating complaint allegations?

Facilitate the Alternative Complaint Resolution process

Forward the Complaint Form to Internal Affairs Group

Ensure a thorough preliminary investigation was conducted (correct)

All of the above

When should a commanding officer forward the original Complaint Form to Internal Affairs Group?

Immediately upon becoming aware of a complaint

Only if the complaint is classified as Disciplinary

Within one business day of the complaint initiation

Within two business days of the complaint initiation (correct)

Who should an employee notify when a member of the community wishes to report misconduct and/or make a complaint?

Supervisor Signup and view all the answers

Which one of the following acts may result in disciplinary action for an employee?

Violating Department policies Signup and view all the answers

What is the definition of a complaint?

Any complaint regarding Department service, policy, or procedure Signup and view all the answers

Where can complaints be accepted from?

From any source accessible to the public Signup and view all the answers

Under what conditions can a complaint be initiated?

If it alleges employee misconduct Signup and view all the answers

Which one of the following is NOT a requirement for conducting a complaint investigation according to the text?

Conducting group interviews with all complainants and witnesses Signup and view all the answers

Who is responsible for coordinating the collection and preservation of all appropriate evidence during a complaint investigation?

The entity responsible for the preliminary complaint investigation Signup and view all the answers

Under what circumstances is recording interviews of all complainants, involved Department employees, and witnesses not mandatory?

When the complaint alleges minor misconduct Signup and view all the answers

What should commanding officers ensure when a complaint is filed and the complainant is unavailable or the complaint was filed anonymously?

Reasonable efforts are made to get to the truth of the matter Signup and view all the answers

According to the text, when is a Complaint Form required for a delayed response of a patrol unit or a detective failing to conduct a follow-up interview due to workload?

When there was negligence rather than a delay in providing service due to workload Signup and view all the answers

According to the text, when should supervisors conduct a preliminary investigation of a violator's complaint about the issuance of a traffic citation, RFC, or NTA?

If misconduct was alleged or discovered during the interview Signup and view all the answers

According to the text, when is a Complaint Form required for a vehicle impound?

When the interview discloses an allegation(s) outside of the vehicle impound Signup and view all the answers

According to the text, what should supervisors do if they find themselves the subject of alleged misconduct?

Report the incident to an uninvolved supervisor Signup and view all the answers

According to the text, what is the responsibility of a commanding officer when a letter of complaint is received from the public against an employee from another command?

Ensure that a copy of the complaint letter is forwarded to the commanding officer of the concerned command. Signup and view all the answers

When a complaint is made to the Board of Police Commissioners or a member of the Commission staff, who is responsible for evaluating the complaint?

The Executive Director Signup and view all the answers

According to the text, what is the responsibility of an employee who receives a letter of complaint from the public?

Deliver the letter to his/her watch commander or supervisor. Signup and view all the answers

According to the text, what is the responsibility of Internal Affairs Group (IAG) when they receive a complaint from the public?

Assign and forward the CF to the appropriate division/Area for appropriate action. Signup and view all the answers

Who is responsible for ensuring that Community Complaint and Commendation Posters are displayed at City Council field offices within their Areas?

Area commanding officers Signup and view all the answers

Who should be notified when immediate action is necessary or the complaint may subject the employee or the Department to severe criticism or liability?

The employee's watch commander/officer in charge (OIC), or civilian equivalent, who shall notify the employee's commanding officer Signup and view all the answers

Who should initiate a Complaint Form when a Department employee fails to inform any member of the public who indicates a desire to file a complaint, of the means by which a complaint may be filed?

Supervisors Signup and view all the answers

Who should accept a complaint when the accused employee is not assigned to Custody Services Division and a public allegation of misconduct is made at a Department Jail?

The Custody Services Division Watch Commander Signup and view all the answers

Which one of the following actions should supervisors take if a non-employee complainant or witness refuses to be recorded during a complaint process?

Make a note of the refusal on tape or on a signed statement Signup and view all the answers

What should supervisors do with the bottom copy of the Complaint Form?

Provide it to the complainant Signup and view all the answers

When should supervisors leave the triplicate form intact during a complaint made by telephone?

When a case number has been assigned Signup and view all the answers

What should supervisors do with complaints regardless of whether a consensual resolution is achieved through ACR or otherwise?

Record, investigate, and classify them Signup and view all the answers

Who should supervisors submit the Complaint Form and preliminary investigation to for review?

The watch commander, Section officer in charge (OIC), or civilian equivalent Signup and view all the answers

What should supervisors do if they believe additional misconduct may have occurred during a complaint investigation?

Record the additional misconduct as a separate allegation on the original complaint Signup and view all the answers