Podcast
Questions and Answers
According to the text, who is responsible for reviewing a Complaint Form for completeness and accuracy?
According to the text, who is responsible for reviewing a Complaint Form for completeness and accuracy?
- Watch commander
- Section OIC
- Civilian equivalent
- All of the above (correct)
What is the primary responsibility of a commanding officer when investigating complaint allegations?
What is the primary responsibility of a commanding officer when investigating complaint allegations?
- Facilitate the Alternative Complaint Resolution process
- Forward the Complaint Form to Internal Affairs Group
- Ensure a thorough preliminary investigation was conducted (correct)
- All of the above
When should a commanding officer forward the original Complaint Form to Internal Affairs Group?
When should a commanding officer forward the original Complaint Form to Internal Affairs Group?
- Immediately upon becoming aware of a complaint
- Only if the complaint is classified as Disciplinary
- Within one business day of the complaint initiation
- Within two business days of the complaint initiation (correct)
Who should an employee notify when a member of the community wishes to report misconduct and/or make a complaint?
Who should an employee notify when a member of the community wishes to report misconduct and/or make a complaint?
Which one of the following acts may result in disciplinary action for an employee?
Which one of the following acts may result in disciplinary action for an employee?
What is the definition of a complaint?
What is the definition of a complaint?
Where can complaints be accepted from?
Where can complaints be accepted from?
Under what conditions can a complaint be initiated?
Under what conditions can a complaint be initiated?
Which one of the following is NOT a requirement for conducting a complaint investigation according to the text?
Which one of the following is NOT a requirement for conducting a complaint investigation according to the text?
Who is responsible for coordinating the collection and preservation of all appropriate evidence during a complaint investigation?
Who is responsible for coordinating the collection and preservation of all appropriate evidence during a complaint investigation?
Under what circumstances is recording interviews of all complainants, involved Department employees, and witnesses not mandatory?
Under what circumstances is recording interviews of all complainants, involved Department employees, and witnesses not mandatory?
What should commanding officers ensure when a complaint is filed and the complainant is unavailable or the complaint was filed anonymously?
What should commanding officers ensure when a complaint is filed and the complainant is unavailable or the complaint was filed anonymously?
According to the text, when is a Complaint Form required for a delayed response of a patrol unit or a detective failing to conduct a follow-up interview due to workload?
According to the text, when is a Complaint Form required for a delayed response of a patrol unit or a detective failing to conduct a follow-up interview due to workload?
According to the text, when should supervisors conduct a preliminary investigation of a violator's complaint about the issuance of a traffic citation, RFC, or NTA?
According to the text, when should supervisors conduct a preliminary investigation of a violator's complaint about the issuance of a traffic citation, RFC, or NTA?
According to the text, when is a Complaint Form required for a vehicle impound?
According to the text, when is a Complaint Form required for a vehicle impound?
According to the text, what should supervisors do if they find themselves the subject of alleged misconduct?
According to the text, what should supervisors do if they find themselves the subject of alleged misconduct?
According to the text, what is the responsibility of a commanding officer when a letter of complaint is received from the public against an employee from another command?
According to the text, what is the responsibility of a commanding officer when a letter of complaint is received from the public against an employee from another command?
When a complaint is made to the Board of Police Commissioners or a member of the Commission staff, who is responsible for evaluating the complaint?
When a complaint is made to the Board of Police Commissioners or a member of the Commission staff, who is responsible for evaluating the complaint?
According to the text, what is the responsibility of an employee who receives a letter of complaint from the public?
According to the text, what is the responsibility of an employee who receives a letter of complaint from the public?
According to the text, what is the responsibility of Internal Affairs Group (IAG) when they receive a complaint from the public?
According to the text, what is the responsibility of Internal Affairs Group (IAG) when they receive a complaint from the public?
Who is responsible for ensuring that Community Complaint and Commendation Posters are displayed at City Council field offices within their Areas?
Who is responsible for ensuring that Community Complaint and Commendation Posters are displayed at City Council field offices within their Areas?
Who should be notified when immediate action is necessary or the complaint may subject the employee or the Department to severe criticism or liability?
Who should be notified when immediate action is necessary or the complaint may subject the employee or the Department to severe criticism or liability?
Who should initiate a Complaint Form when a Department employee fails to inform any member of the public who indicates a desire to file a complaint, of the means by which a complaint may be filed?
Who should initiate a Complaint Form when a Department employee fails to inform any member of the public who indicates a desire to file a complaint, of the means by which a complaint may be filed?
Who should accept a complaint when the accused employee is not assigned to Custody Services Division and a public allegation of misconduct is made at a Department Jail?
Who should accept a complaint when the accused employee is not assigned to Custody Services Division and a public allegation of misconduct is made at a Department Jail?
Which one of the following actions should supervisors take if a non-employee complainant or witness refuses to be recorded during a complaint process?
Which one of the following actions should supervisors take if a non-employee complainant or witness refuses to be recorded during a complaint process?
What should supervisors do with the bottom copy of the Complaint Form?
What should supervisors do with the bottom copy of the Complaint Form?
When should supervisors leave the triplicate form intact during a complaint made by telephone?
When should supervisors leave the triplicate form intact during a complaint made by telephone?
What should supervisors do with complaints regardless of whether a consensual resolution is achieved through ACR or otherwise?
What should supervisors do with complaints regardless of whether a consensual resolution is achieved through ACR or otherwise?
Who should supervisors submit the Complaint Form and preliminary investigation to for review?
Who should supervisors submit the Complaint Form and preliminary investigation to for review?
What should supervisors do if they believe additional misconduct may have occurred during a complaint investigation?
What should supervisors do if they believe additional misconduct may have occurred during a complaint investigation?
