Toronto Police Service Complaint Process Overview

Questions and Answers

What is the primary commitment of the Toronto Police Service regarding the complaint process?

Limiting public access to complaint outcomes

Ensuring that complaints are handled fairly and impartially (correct)

Investigating only complaints from credible sources

Speeding up the complaint resolution process

What does the Service ensure regarding the treatment of complainants?

Their background should be investigated thoroughly.

They should not feel threatened by possible retribution. (correct)

They should provide detailed personal histories.

They should be discouraged from making complaints.

Which procedure should be referenced for allegations of misconduct occurring before April 01, 2024?

Procedure 13-14

Procedure 08-12

Procedure 13-02 Appendix A

Procedure 13-02 Appendix B (correct)

What constitutes an illegal behavior under the Human Rights Code according to the Service's procedures?

Discriminatory and harassing behavior Signup and view all the answers

What action is prohibited against any individual related to a complaint made or investigation conducted?

Harassing or coercing the individual Signup and view all the answers

Which procedure outlines what constitutes workplace harassment as per the Service's standards?

Procedure 08-12 Signup and view all the answers

What must the complaint investigation focus on according to the Service's procedures?

The merit and substance of the evidence Signup and view all the answers

What does the Occupational Health & Safety Act (OHSA) provide for workers?

A safe workplace Signup and view all the answers

What must a police officer do when notified of being a witness to an external complaint?

Attend an investigative interview and provide all memorandum book entries. Signup and view all the answers

What action should a supervisor take upon receiving a complaint from the public?

Establish the substance of the complaint and notify relevant authorities. Signup and view all the answers

When a police officer is the subject of a complaint involving criminal allegations, which of the following is not required?

Attend a training session about managing complaints. Signup and view all the answers

What must be done after a local response has been achieved?

Record particulars and complete a LECA form. Signup and view all the answers

What can a police officer choose to do if notified of being the respondent in a criminal allegation?

Attend the interview but can choose not to answer questions. Signup and view all the answers

Which of the following actions is allowable when determining how to handle a local response?

Facilitate an apology if all parties consent. Signup and view all the answers

What is the role of the LECA Liaison Officer in the context of external complaints?

Coordinate the police service's response to the LECA. Signup and view all the answers

What is a requirement when an external complaint is resolved by a local response?

Sign the prescribed LECA form. Signup and view all the answers

Which statement is true regarding the statements made by police officers in a conduct complaint?

Compelled statements cannot be used against the individual in criminal proceedings. Signup and view all the answers

In the event of an informal resolution of a conduct complaint, what must the respondent do?

Sign the prescribed LECA form. Signup and view all the answers

What is indicated about the timeline for providing a statement pertaining to a conduct complaint?

It is subject to the mandate of the Special Investigations Unit being invoked. Signup and view all the answers

Which of the following statements about the investigation of complaints is true?

The LECA may still conduct an investigation even after a local response. Signup and view all the answers

Under what circumstance can a witness member's detailed statement be retained?

If the witness becomes a respondent in the same case. Signup and view all the answers

What does an external complaint refer to in this context?

A complaint made by a member of the public regarding a police officer's conduct. Signup and view all the answers

What is NOT a responsibility of the Unit Complaint Coordinator?

Act as a representative in formal hearings. Signup and view all the answers

What is required of external complaints against police officers according to the LECA?

Complaints can be acknowledged and recorded using a specific LECA form. Signup and view all the answers

What happens if a complainant is unable to communicate in writing?

The supervisor shall still attempt to assist the complainant. Signup and view all the answers

Which of the following is a correct procedure for a supervisor regarding a complaint?

Make every effort to assist the complainant with, if necessary, a local response. Signup and view all the answers

What consensus exists regarding the withdrawal of external complaints by the complainant?

The process for withdrawal must follow Procedure 13-06. Signup and view all the answers

When are police officers compelled to submit detailed statements for interviews?

Only in cases unrelated to criminal investigations. Signup and view all the answers

In the context of an external complaint, what is a TPS 217?

A report containing information related to the complaint. Signup and view all the answers

What is the maximum time allowed for resolving a local response to a complaint under specified circumstances?

30 calendar days with possible extension. Signup and view all the answers

Which statement regarding legal counsel during an interview is correct?

Counsel may not be provided if it causes unreasonable delays. Signup and view all the answers

How does the designation of a member as a witness influence their obligations in the complaint process?

They must provide detailed statements about the incident when required. Signup and view all the answers

What change occurred concerning the naming of the LECA prior to April 01, 2024?

It was named the Office of the Independent Police Review Director. Signup and view all the answers

What is the maximum timeline allowed for a police officer to submit their statements under the current procedures?

It is not specified and can vary widely. Signup and view all the answers

What is meant by the term 'respondent/subject member' in the context of a misconduct complaint?

A member of the Service alleged to have engaged in misconduct. Signup and view all the answers

Which of the following is TRUE about the community oversight of police services in Ontario?

Complaints are managed by the Law Enforcement Complaints Agency. Signup and view all the answers

What must occur upon receipt of a completed Local Response Agreement?

Forward it electronically to the LECA. Signup and view all the answers

Which action follows the receipt of a completed Investigative Report?

Adjudicate to determine if the complaint is substantiated. Signup and view all the answers

What is the role of the Law Enforcement Complaints Agency (LECA)?

To manage and oversee public complaints about police conduct. Signup and view all the answers

What outcome occurs if a complaint investigation does not conclude within 120 days?

A notice of the status of the investigation must be provided every 30 days. Signup and view all the answers

Which group must be notified when a complaint file is closed by the LECA?

The respondent/subject member’s Unit Commander. Signup and view all the answers

What does the term 'substantiated' in reference to complaints mean?

There is sufficient evidence to believe misconduct occurred. Signup and view all the answers

What characterizes an 'Informal Resolution' process?

It involves all parties agreeing to resolve a less serious complaint. Signup and view all the answers

What must occur if allegations of workplace harassment or discrimination are made?

Consultation with Equity, Inclusion & Human Rights is required. Signup and view all the answers

What is the definition of 'side issue' in the context of complaints?

An unrelated matter identified during an investigation. Signup and view all the answers

What defines 'Early Resolution' in the complaints process?

A resolution reached before entering the screening process. Signup and view all the answers

Which of the following actions is NOT part of handling a completed Informal Resolution Agreement?

Notify the public about the outcome. Signup and view all the answers

What does 'unsubstantiated' indicate regarding a complaint?

Insufficient evidence exists, or the allegations do not constitute misconduct. Signup and view all the answers

Who acts as the liaison with the LECA regarding investigations and adjudications?

The LECA Liaison Officer. Signup and view all the answers

What must an investigator do if information arises that may lead the Special Investigations Unit to invoke its mandate?

Notify the Officer in Charge and wait for further instructions. Signup and view all the answers

Which of the following is NOT a requirement when determining that an external complaint can be resolved informally?

Facilitate a mediation session without consent. Signup and view all the answers

What action must an investigator take when an informal resolution has been successfully achieved?

Document the resolution in the memorandum book and complete the prescribed LECA form. Signup and view all the answers

What should an investigator do if the external complaint cannot be resolved informally?

Conduct a thorough investigation and maintain detailed notes. Signup and view all the answers

Which of the following options is NOT available to parties during the informal resolution process?

Discuss the matter with a support group. Signup and view all the answers

What must occur when the investigation cannot conclude within ninety calendar days?

Consult with PRS–Complaints Administration for advice. Signup and view all the answers

What documentation is created if the early resolution of a complaint cannot be achieved?

A TPS 649 with reasons for further investigation. Signup and view all the answers

What is expected to be consulted regarding workplace harassment or discrimination allegations?

The Equity, Inclusion & Human Rights department. Signup and view all the answers

What is one of the primary actions when receiving an external complaint for investigation?

Determine which unit will handle the investigation. Signup and view all the answers

What happens when an investigator identifies a criminal allegation within an external complaint?

They ensure it is investigated by a member of the Service or another police service. Signup and view all the answers

What action should an investigator take when preparing an investigative report?

Ensure it includes detailed findings and recommendations. Signup and view all the answers

How long do parties have the right to revoke their consent in writing during an informal resolution?

Within twelve business days. Signup and view all the answers

What is required to facilitate an early resolution to a complaint?

An agreement from all parties on the procedure. Signup and view all the answers

Which of the following actions is not included in the investigator's obligations when handling an external complaint?

Consult with third-party counsel before proceeding. Signup and view all the answers

Which of the following is a criterion for a local resolution?

Dealing with personal property, other than money or firearms Signup and view all the answers

What is the minimum time frame allowed for resolving a local resolution after a complaint is reported?

30 days Signup and view all the answers

Who is responsible for communicating with OIPRD regarding a complaint?

OIPRD Liaison Officer Signup and view all the answers

When must a police officer be notified about the substance of an external complaint against them?

When there is evidence to support an allegation Signup and view all the answers

What is the role of the OIPRD Liaison Officer?

To coordinate the Service's response to the OIPRD Signup and view all the answers

What type of resolution involves agreements made specifically after an external complaint is lodged?

Customer service resolution Signup and view all the answers

Which of the following behaviors is categorized under harassment, coercion, or intimidation related to complaints?

Intentionally providing false information to the OIPRD Signup and view all the answers

Which type of informal resolution occurs after a complaint is lodged and involves a completed investigative report?

Resolution suggested by the OIPRD Signup and view all the answers

What does the OIPRD NOT accept in terms of complaints?

Anonymous complaints Signup and view all the answers

Who is authorized to act as the OIPRD Liaison Officer?

Inspector - Professional Standards Signup and view all the answers

How must complaints about a police officer from another police service be submitted?

Using any accepted method including OIPRD forms Signup and view all the answers

What distinguishes a formal external complaint from a local resolution?

Formal complaints can involve serious allegations Signup and view all the answers

What is expected when dealing with complaints related to neglect of duty?

Documenting the incident for OIPRD Signup and view all the answers

Which statements regarding the publication of disciplinary hearing decisions is accurate?

They will be posted on the OIPRD website Signup and view all the answers

What is required before a local response can be initiated regarding a police officer's conduct?

Notification of potential misconduct must be sent to LECA. Signup and view all the answers

Which of the following is NOT an example of a complaint suitable for an early resolution?

Excessive use of force resulting in serious injury Signup and view all the answers

Which of the following best describes an informal resolution that occurs during an investigation?

The supervisor resolves the complaint on site without prior documentation. Signup and view all the answers

In which scenario can a person NOT initiate a local response regarding a police officer's conduct?

The Chief of Police is implicated in the complaint. Signup and view all the answers

What is the maximum time frame for resolving a local response complaint?

Thirty (30) days Signup and view all the answers

What is true regarding the records of local responses made by LECA?

They are documented on a prescribed LECA form. Signup and view all the answers

Which of the following violations could be considered harassment in relation to a LECA complaint?

Filing a complaint with false information Signup and view all the answers

What is NOT included in the scope of less serious complaints for early resolution?

Assault causing bodily harm Signup and view all the answers

What action should a police officer take immediately upon receiving an external complaint?

Contact a supervisor without delay. Signup and view all the answers

Which of the following types of complaints can be resolved using an informal resolution post-investigation?

Minor miscommunication issues Signup and view all the answers

What happens to the LECA hearing decisions regarding external complaints?

They are published on the LECA website. Signup and view all the answers

Which of the following is a key role of the LECA liaison officer?

Submitting hearing decisions to the LECA. Signup and view all the answers

What action should be taken if a police officer is accused of misconduct in relation to a complaint?

The officer must receive notification of the allegations promptly. Signup and view all the answers

Which scenario would best qualify for a formal complaint rather than a local response?

An accusation of a serious breach of trust by a police officer. Signup and view all the answers

What shall be done initially when investigating an external complaint?

Establish the substance and nature of the complaint Signup and view all the answers

Which document outlines the substance of the complaint to the respondent member?

TPS 649 Signup and view all the answers

What is NOT a step taken when achieving an informal resolution?

Conducting an investigative interview Signup and view all the answers

In situations where informal resolution is deemed unfeasible, what must be collected during an investigation?

Detailed notes and evidence Signup and view all the answers

What shall happen if an investigation cannot conclude within the mandated period due to its complexity?

An OIPRD Time Extension Request must be completed Signup and view all the answers

Which action is required after successfully achieving a customer service resolution?

Submit the completed forms to Complaints Administration Signup and view all the answers

What is a required step when a local resolution cannot be facilitated within the set timeframe?

Complete a Request for Extension of Local Resolution Signup and view all the answers

When a complaint requires mediation, who must consent for it to be referred?

Complainant, respondent, and the Director of OIPRD Signup and view all the answers

How long does the Unit Commander have to receive an investigative report after a detailed investigation?

Ninety (90) days Signup and view all the answers

Upon receiving an external complaint, what is the immediate action to be taken by the investigator?

Determine the responsible unit for the investigation Signup and view all the answers

Upon notification that the SIU mandate may be invoked, what is the required reporting action?

Notify the OIPRD Signup and view all the answers

What must be included in the memorandum book after completing a complaint investigation?

Particulars of the complaint and actions taken Signup and view all the answers

What is the primary role of the Office of the Independent Police Review Director (OIPRD) in the complaint process?

To receive, manage, and oversee public complaints about the police. Signup and view all the answers

What must a complainant do within thirty calendar days after a decision notification?

Request a review of the decision to the OIPRD. Signup and view all the answers

When can Less Serious Complaint Allegations be processed without impacting a police officer's personnel file?

Through Customer Service Resolution as defined by OIPRD. Signup and view all the answers

What indicates a Serious Complaint Allegation in the context of police conduct?

Allegations that the Chief of Police deems of public interest. Signup and view all the answers

Which unit is responsible for determining which unit will investigate an internal complaint within the Toronto Police Service?

Professional Standards (PRS) – Complaints Administration. Signup and view all the answers

What is the maximum time frame for forwarding a completed investigation file to PRS – Complaints Administration?

One hundred twenty (120) days. Signup and view all the answers

What is the role of the Office of the Independent Police Review Director (OIPRD) Liaison Officer?

To coordinate between OIPRD and the Toronto Police Service regarding investigations. Signup and view all the answers

In what scenario might a complaint be resolved through a Local Resolution?

If all parties agree without involving the OIPRD. Signup and view all the answers

What type of behavior does Section 1.9 of the Standards of Conduct prohibit?

Discriminatory behavior and harassment. Signup and view all the answers

What constitutes the primary process for resolving disputes between parties prior to formal complaints?

Alternative Dispute Resolution involving third parties. Signup and view all the answers

What is the role of Unit Commanders in handling complaints?

They forward the adjudicated file to Professional Standards within a set timeline. Signup and view all the answers

What happens when the OIPRD notifies that a complaint file is closed?

Notification is sent to the respondent/subject member's Unit Commander. Signup and view all the answers

How does the complaint process ensure fairness and impartiality according to the Service?

Through established procedures governing internal complaints. Signup and view all the answers

What is the purpose of Procedure 13-18 regarding reporting misconduct?

It allows members to report misconduct anonymously. Signup and view all the answers

What must be done if a police officer is a respondent in a criminal investigation?

They may decide whether or not to submit a statement. Signup and view all the answers

What does the definition of 'Internal Complaint' refer to?

Allegations concerning the conduct of a Toronto Police Service member from internal sources. Signup and view all the answers

Under what condition can a police officer designated as a witness supply a statement?

They must provide a statement unless they are a respondent in a criminal investigation. Signup and view all the answers

What is primarily protected under the confidentiality clause regarding misconduct disclosures?

The identity of the complainant. Signup and view all the answers

What is necessary for a complaint to be withdrawn, according to the procedures?

Members must refer to specific procedures for withdrawal. Signup and view all the answers

Which procedure should police officers refer to for allegations of misconduct occurring from April 01, 2024?

Procedure 13-06 Appendix A Signup and view all the answers

Which of the following actions is considered harassment under the reporting guidelines?

Retaliating against someone for reporting misconduct. Signup and view all the answers

How are compelled statements treated in criminal proceedings according to the guidelines?

They cannot be used against the person making the statement. Signup and view all the answers

What is the role of the investigative supervisor concerning the presence of legal counsel during investigations?

To determine if waiting for counsel would cause unreasonable delay. Signup and view all the answers

In which situation may a police officer not be afforded the opportunity to confer with legal counsel during an interview?

If it would create an unreasonable delay in the investigation. Signup and view all the answers

What are the protected grounds under the Ontario Human Rights Code?

Age, citizenship, creed, and other individual characteristics. Signup and view all the answers

Which procedure outlines the process to address misconduct for both internal and external complaints?

The appendices related to Procedure 13-06. Signup and view all the answers

What is the time frame for a member to provide documentation when notified of being a witness to an external complaint?

Within ten (10) calendar days Signup and view all the answers

What documentation must a police officer prepare within ten (10) calendar days if facing a non-criminal external complaint?

TPS 217 Signup and view all the answers

Which action is NOT required by a supervisor when becoming aware of a public complaint?

Contact the unit's public relations officer Signup and view all the answers

What should a police officer do when facing a criminal external complaint within the specified time frame?

Compile and submit a TPS 217 Signup and view all the answers

What must be done when a local resolution of an external complaint has been achieved?

Submit the Local Resolution Agreement Signup and view all the answers

What is the role of the Unit Complaint Coordinator in relation to new complaints?

Review the Unit Complaint Coordinator e-mail daily Signup and view all the answers

If an external complaint is received at a Service facility, who should the complainant be referred to?

The Officer in Charge Signup and view all the answers

What is a necessary action when a supervisor receives a complaint suggesting immediate investigation is required?

Notify the Officer in Charge and comply with required procedures Signup and view all the answers

Regarding an informal resolution of an external complaint, what is stated about statements made during the resolution process?

They require consent to be admissible in civil proceedings Signup and view all the answers

What is the first step a member should take when someone requests information for submitting an external complaint?

Provide guidance on how to submit their complaint Signup and view all the answers

What happens if a local resolution cannot be immediately resolved?

A TPS 649 should be completed and sent to the Unit Commander Signup and view all the answers

What is the consequence if a supervisor determines that immediate action is warranted upon receiving a complaint?

The complaint must be formally received and investigated Signup and view all the answers

What can a police officer do regarding their response to questions posed during an investigative interview for a criminal allegation?

They can choose whether to respond to all questions Signup and view all the answers

What action should a police officer take immediately upon being suspended from duty?

Surrender all service issued equipment Signup and view all the answers

Under what circumstance can the Chief of Police suspend an officer without pay?

If the officer is charged with a serious offence and in custody Signup and view all the answers

Which of the following does NOT factor into the criteria for determining immediate suspension?

The officer's previous conduct record Signup and view all the answers

Who is authorized to commence the suspension of a police officer?

Any officer of equal or superior rank Signup and view all the answers

What is one of the conditions that may apply if an officer's suspension is revoked?

The officer must not have any contact with witnesses Signup and view all the answers

What authority does the Chief of Police have in reviewing suspensions under the CSPA?

The Chief has the discretion to modify suspension details Signup and view all the answers

Which of the following statements about the suspension procedure is FALSE?

Suspended officers are expected to continue their regular duties Signup and view all the answers

Which factor is NOT considered when recommending whether to revoke or continue a suspension?

The officer's family circumstances Signup and view all the answers

What must a police officer do while under suspension with pay?

Report every weekday to their Unit Commander Signup and view all the answers

When can a police officer be suspended without pay according to the CSPA?

If they are convicted and sentenced to imprisonment Signup and view all the answers

Which of the following personnel do NOT have the power to suspend under the CSPA?

Sgt. assigned to Professional Standards Signup and view all the answers

What should happen when the Chief of Police decides to suspend an officer?

The suspended officer is informed that the suspension is effective immediately Signup and view all the answers

What must occur after a police officer is suspended from duty?

The officer must immediately surrender all Service issued uniform and equipment Signup and view all the answers

What may happen if the conditions leading to an officer's suspension change?

The suspension status will be reviewed Signup and view all the answers

What happens to the pay of an officer suspended with pay who engages in paid secondary activity during the period of suspension?

Their pay is reduced by the amount earned from the secondary activity. Signup and view all the answers

What action must a police officer take when their suspension is revoked?

Report to their Unit Commander. Signup and view all the answers

What responsibility does the suspending officer have upon suspending a police officer?

To verbally advise the police officer of their immediate suspension. Signup and view all the answers

Which records must the Unit Commander maintain concerning a suspended officer?

A reporting record including the dates and times the officer reported. Signup and view all the answers

What is required when a police officer is advised of their confirmed suspension?

Ensure the surrendered use of force equipment is delivered appropriately. Signup and view all the answers

Which entity must be notified if a suspended officer had a corporate or covert credit card?

Accounting Services. Signup and view all the answers

What must be done if a suspended officer's uniform and equipment are stored for evidence?

They must be sealed in an evidence bag with content details listed. Signup and view all the answers

During their suspension, what type of financial support is a suspended officer not entitled to receive?

Cleaning vouchers. Signup and view all the answers

Which procedure must be completed for officers suspended with pay exceeding one day?

TPS 500 must be completed and submitted. Signup and view all the answers

What is the role of the Duty Senior Officer when investigating a suspension?

To consult with uniform senior officer on the situation. Signup and view all the answers

What shall be done with the memorandum book of a suspended officer?

It must be stored in accordance with specific procedures. Signup and view all the answers

How often must a suspended officer report to their Unit Commander during their suspension?

Every weekday at 0900 hours. Signup and view all the answers

What should the Unit Commander do upon learning about an officer's suspension?

Ensure compliance with storage and record-keeping protocols. Signup and view all the answers

What action is required if an officer is suspended without pay?

They may apply for an Adjudication Hearing if applicable. Signup and view all the answers

What document must be obtained upon the revocation of a suspension from duty?

A Letter of Revocation signed by the Chief Signup and view all the answers

Which group must receive notification of a suspension's revocation along with the date of reinstatement?

Manager - IPS Signup and view all the answers

What must be placed in the suspended officer’s personnel file following reinstatement?

A Copy of the Letter of Revocation Signup and view all the answers

What is the consequence for not complying with the terms of revocation upon return to duty?

Potential for Further Disciplinary Action Signup and view all the answers

Which of the following is a type of disciplinary action available for civilian members?

Suspension without Pay Pending Termination Recommendation Signup and view all the answers

Under what circumstances can a Unit Commander impose a higher level of discipline initially?

When circumstances warrant a more severe penalty Signup and view all the answers

What is the role of the Special Constable Liaison Office regarding external complaints?

To administer and forward external complaints Signup and view all the answers

Which aspect is NOT included in the guidelines concerning the conduct of civilian members?

Implementation of promotional guidelines Signup and view all the answers

Which term describes the penalty assessment process used for repeated infractions?

Progressive Discipline Signup and view all the answers

What must be reported under the Occupational Health & Safety Act?

Acts of Workplace Violence and Harassment Signup and view all the answers

Which behavior is specifically prohibited under the Standards of Conduct relating to human rights?

Engaging in discriminatory behavior Signup and view all the answers

What must a member do if they wish to report misconduct anonymously?

Fill out a Procedures 13-18 complaint form Signup and view all the answers

What documentation must be completed if an external complaint against a special constable is received?

A TPS 901 Form Signup and view all the answers

What is an outcome labeled as 'unsubstantiated' in relation to a complaint?

Insufficient evidence existed to support the claim Signup and view all the answers

What is the correct timeline for a respondent/subject member to respond to disciplinary action after receiving a TPS 931?

Ten working days Signup and view all the answers

Upon establishing the existence of a complaint from the public, which immediate action should a supervisor take?

Notify the Officer in Charge or Duty Senior Officer Signup and view all the answers

Which document must be completed and forwarded to the Unit Commander when initiating an internal complaint against a civilian member?

TPS 901 Signup and view all the answers

In which scenario is it necessary for an investigating supervisor to notify the Officer in Charge?

If evidence suggests SIU involvement may be required Signup and view all the answers

What is the purpose of the TPS 649 in the context of a complaint investigation?

To outline the investigation's substance to the subject member Signup and view all the answers

What is the recommended action if a complainant is unable to communicate in writing?

The supervisor must assist them in completing the complaint submission Signup and view all the answers

When conducting investigations, what must be maintained as part of the complaint process?

Detailed notes and evidence collected Signup and view all the answers

What is the consequence for officers suspended with pay who begin a secondary paid activity during their suspension?

Their pay will be reduced by the amount earned from the secondary activity. Signup and view all the answers

What primary role does the Special Constable Liaison Office fulfill when dealing with external complaints?

Receive and manage complaints against external special constables Signup and view all the answers

What must happen immediately when a police officer is suspended?

An immediate and thorough investigation must be conducted. Signup and view all the answers

If an investigation is not completed within 120 calendar days, what action is required?

Send a status update to PRS-Complaints Administration every thirty days Signup and view all the answers

What should an investigator do if a complaint has side issues?

Document them and initiate separate TPS 901 for each, as necessary Signup and view all the answers

Which of the following actions is necessary when a police officer is suspended?

The officer must be advised to restrict access to private areas of Service facilities. Signup and view all the answers

What must a Unit Commander ensure upon learning of a suspension?

The officer has complied with all requirements regarding their suspension. Signup and view all the answers

Upon confirmation of suspension, which equipment must be delivered to specific department managers?

Corporate credit cards and SAP access to Accounting Services. Signup and view all the answers

What is required from the suspended officer regarding reporting duties, while suspended with pay?

Report to Unit Commander every weekday at 0900 hours. Signup and view all the answers

Under what conditions is a suspended officer exempt from reporting to their Unit Commander?

When on annual leave or sick. Signup and view all the answers

What documentation must be completed by the suspending officer regarding the suspension?

A TPS 649 detailing the suspension. Signup and view all the answers

After a suspension, where must all surrendered Service issued uniform and equipment be stored?

In a secure facility assigned by the department. Signup and view all the answers

Which requirement is associated with officers suspended with pay for more than one day?

They must have their attendance entered into the HRMS. Signup and view all the answers

What does the officer retain access to during their suspension?

Access to the Employee and Family Assistance Program (EFAP). Signup and view all the answers

What action regarding uniforms must be taken during a suspension?

Uniforms must be stored and returned to the Unit Commander. Signup and view all the answers

What is the role of the Duty Senior Officer during a police officer's suspension?

They must conduct the initial investigation if the Unit Commander is unavailable. Signup and view all the answers

What must be noted on copies of the Letter of Suspension served to the officer?

The date and time the letter was served. Signup and view all the answers

What is the first action required upon suspending a police officer?

Advise the officer of the suspension Signup and view all the answers

Who is authorized to revoke a police officer's suspension?

Only the Chief of Police Signup and view all the answers

If a police officer's suspension is revoked, what must be included in the Letter of Revocation?

The date of reinstatement Signup and view all the answers

Which of the following factors is NOT considered when determining if immediate suspension is appropriate?

The officer's length of service Signup and view all the answers

What document must be served to the suspended officer upon the revocation of their suspension?

A Letter of Revocation Signup and view all the answers

What action must a suspended officer take with their Service issued equipment?

Return all uniforms and equipment immediately Signup and view all the answers

What is a key condition if a police officer's suspension is revoked?

They must comply with terms of revocation Signup and view all the answers

Which of the following is NOT a requirement for informing others about a suspension's revocation?

Advise any Deputy Chief of Police Signup and view all the answers

What condition must be met while a police officer is under suspension with pay?

They must report to their Unit Commander each weekday Signup and view all the answers

Under which condition can a police officer be suspended without pay?

If they are convicted and sentenced to imprisonment Signup and view all the answers

What should an officer do if they possess any corporate or covert credit cards upon suspension?

Surrender the card to the Unit Commander Signup and view all the answers

Which party has the discretion to impose restrictions if a suspension is revoked?

The Chief of Police Signup and view all the answers

What entry should be made in HRMS upon revocation of a suspension?

The reason for revocation Signup and view all the answers

What must occur when a member is identified as the subject of a conduct complaint?

Notification regarding the substance of the reason for the investigation shall be provided. Signup and view all the answers

When a civilian member is designated as a witness in a criminal allegation, what is required of them?

They are required to provide a detailed statement about the incident. Signup and view all the answers

What happens if a respondent/subject member is involved in a criminal allegation?

They may supply a detailed statement but are not required to do so. Signup and view all the answers

What is the timeline for a member to provide documentation after being notified of being a witness for an external complaint?

Within ten calendar days or as directed. Signup and view all the answers

Under what circumstance may a member not confer with legal counsel during an investigative interview?

If the investigative supervisor believes it would cause unreasonable delay. Signup and view all the answers

What must be done with a statement provided by a member who later becomes the respondent in a conduct complaint?

It shall be returned to the respondent upon demand. Signup and view all the answers

What action should a member take if they receive an external complaint at a place other than a Service facility?

Notify a supervisor and direct the complainant to a Service facility. Signup and view all the answers

What might prevent a complainant from receiving an immediate response when informing of a misconduct?

If the investigatory supervisor determines that an immediate response could prejudice the inquiry. Signup and view all the answers

What is one requirement for a member designated as a respondent in a complaint involving non-criminal allegations?

They must prepare documentation related to the allegations. Signup and view all the answers

What key aspect of misconduct disclosures is emphasized regarding the identities of individuals involved?

All identities involved are protected unless fairness requires disclosure. Signup and view all the answers

In what scenario can a member's legal representation be put on hold during an investigation?

If the investigating supervisor believes it would cause unreasonable delay. Signup and view all the answers

What document must members prepare to formally record the details pertaining to a complaint?

TPS 217. Signup and view all the answers

What is the primary function of the Officer in Charge when handling an external complaint at a Service facility?

To oversee that the complainant receives the necessary support. Signup and view all the answers

Study Notes

Complaint Process Overview

Procedures ensure a fair and impartial complaint process for parties involved.
Commitment to transparency and accountability for both police members and the public.
Respect for the rights of members of the Service and the public is prioritized.

Investigation Protocols

All complaints investigated based on merits without discrediting the complainant's credibility.
Complainants protected from intimidation or retribution for filing complaints.

Human Rights and Workplace Safety

Discriminatory behavior is considered illegal under the Human Rights Code.
Members must adhere to relevant procedures for reporting workplace violence and harassment.

Reprisal Policies

Harassment or intimidation against complainants or investigators is prohibited.
Reports made in good faith about misconduct are protected from reprisals.

Confidentiality Measures

Identification of individuals involved in misconduct disclosures is protected unless necessary for fairness.

Complaint Withdrawal

External complaints can be voluntarily withdrawn by the complainant.
Procedures for withdrawal are outlined in Procedure 13-06.

Conduct Complaint Procedures

Police officers must submit statements or attend interviews when involved in conduct complaints, subject to specific conditions.

External Complaints Management

Public complaints managed by the Law Enforcement Complaints Agency (LECA).
Complaints can be submitted electronically, via mail/fax, or in person.

Local Response Mechanism

Concerns regarding police conduct can be addressed locally before filing a formal complaint.
Local responses must be resolved within 30 days and documented appropriately.

Early Resolutions

Occurs after formal complaints are filed and can be resolved within 45 days.
Examples include incivility, miscommunication, and improper use of authority.

Informal Resolutions

Two types of informal resolutions exist: during and after investigations.
No documentation placed in officers' personnel files for informal resolutions.

Harassment and Coercion Provisions

CSPA emphasizes prohibitions against harassment during complaints.

Notification Requirements

Respondent officers must be promptly informed about complaints against them, with provisions for redacted documentation.

Publication of Decisions

Hearing decisions related to complaints are accessible on the LECA website.

Interprovincial Complaints

Complaints lodged against officers in other jurisdictions are forwarded to LECA.

Members' Responsibilities

Police members are to assist in the complaint process and refer complainants to appropriate channels.
Comprehensive documentation and timely notification instructions for respondents and witnesses.

Supervisor Duties

Supervisors are responsible for assessing complaints and assisting in local responses.
Local response resolutions documented within set timelines and follow LECA protocols.

Unit Complaint Coordinator Role

Constant monitoring of incoming complaints and coordination of responses within the unit.### Investigation of External Complaints
Investigating supervisors must establish the nature of external complaints and inform the subject member unless it may compromise the investigation.
Respondents receive a redacted copy of the complaint and a notice detailing the investigation's basis.
All notifications must be recorded in a memorandum book.

Special Investigations Unit (SIU) Involvement

If evidence surfaces that may trigger SIU involvement, the supervisor must notify the Officer in Charge and await directions before proceeding with the investigation.

Informal Resolutions

Complaints may be informally resolved; details and actions taken must be documented.
Complainants and respondents have rights to revoke consent within 12 business days and seek legal advice or representation.
Options for resolution include direct discussions or mediation, and no investigative report is required for informal resolutions.

Formal Investigation Procedures

If informal resolution fails, a formal investigation is conducted with detailed notes and adherence to evidence collection procedures.
Respondents and witnesses may be directed to provide TPS 217 forms or participate in interviews.
Consultations with Equity, Inclusion & Human Rights are mandated for allegations of workplace harassment or discrimination.

Local Responses and Early Resolutions

When initiating local responses, compliance with existing procedures is essential, and an extension request is necessary if unresolved within 30 days.
Early resolutions can involve discussions or mediation and must be documented. An extension is needed if not resolved within 45 days.

Investigative Reporting

Investigative reports must be submitted electronically within 90 days, with ongoing communication to complainants and involved parties if delays occur.
An investigative report is consulted with relevant authorities when certain serious allegations are raised.

Handling of Complaint Files

The LECA oversees public complaints against police officers, ensuring compliance with standards for adequate policing.
A completed LECA complaint form must be forwarded in prescribed manners by designated officers.

Substantiation of Complaints

Complaints are adjudicated as substantiated or unsubstantiated based on investigation outcomes.
A substantiated complaint indicates evidence of misconduct, while unsubstantiated means insufficient or non-conclusive evidence.

Communication and Résolution Documentation

All communications regarding complaints must go through designated officers to ensure a coordinated response.
Complainants should receive updates every 30 days on extended investigations, confirming the status post-120 days.

Definitions Relevant to the Procedure

"Informal Resolution" handles less serious complaints without formal investigation, while "Local Resolution" occurs pre-complaint filing.
The Office of the Independent Police Review Director (OIPRD) manages public complaint oversight, including the intake and resolution processes.

Submission and Completion Protocols

Officer notifications regarding complaints must be delivered promptly and contain sufficient context unless investigations require confidentiality.
All decisions and resolutions must be thoroughly documented and communicated to all involved parties, including the LECA and any designated authorities.### Complaint Handling Procedures
Respondent members have ten (10) calendar days to provide relevant documentation upon notification of an external complaint.
Mandatory inclusions are all memorandum book entries for relevant duty tours and pertinent documents.
Members must attend an investigative interview and have options to respond to questions or prepare a TPS 217 report for the investigating supervisor.
Representation by an Association representative is encouraged during the process.

Resolution Agreements

Respondents must sign a Local Resolution Agreement when an external complaint is resolved locally.
When resolved informally, a signed Informal Resolution Agreement is also required.
Statements made during local or informal resolutions are inadmissible in civil proceedings unless consent is given.

Supervisor Responsibilities

Supervisors must establish the nature of public complaints.
If immediate investigation is required, they must document the complaint and notify supervisory personnel.
Supervisors should assist complainants in completing required forms, particularly if they are unable to communicate in writing.

Investigative Processes

Upon receiving a complaint, the supervisor must determine the appropriate unit for investigation.
Complaints not resolved through local resolution are forwarded to Complaints Administration for further action.
Detailed recording of actions and particulars of the complaint is required in the memorandum book during investigations.

Local and Informal Resolutions

Local resolution processes may include discussions between complainants and respondents, with potential for mediation.
An investigative report is not mandatory for informal resolutions, but particulars and actions must still be recorded.
A thirty (30) day extension for local resolution is possible with OIPRD consent.

Investigation Guidelines

Investigating supervisors are required to outline the complaint's substance to the respondent and maintain detailed notes.
If serious issues arise that may involve the Special Investigations Unit (SIU), investigation procedures must follow established protocols.
Investigations must be completed within ninety (90) days, with a 45-Day Investigation Status Update Form required for ongoing cases.

Ensuring Fairness and Compliance

The process must uphold fairness and neutrality throughout complaint handling and investigation.
Members are trained at the unit level on the complaint process in accordance with the guidelines.
The confidentiality of involved parties in misconduct disclosure is imperative.

Reporting and Documentation

Complaints can be made through TPS 649 or TPS 901 forms, ensuring proper route to supervisors.
Completed investigation reports, Local Resolution Agreements, and Informal Resolution Agreements must be forwarded electronically to the OIPRD.
Officers involved in a conduct complaint are mandated to submit statements, though those under criminal investigation may not be compelled to do so.

Rights and Protections

Members reporting misconduct are protected against reprisals.
Withdrawal of complaints is permitted, and procedures for doing so are outlined in the guidelines.
All parties involved in a complaint, including civilian and police officers, have rights regarding documentation and participation in the complaint process.

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Description

This quiz covers the complaint process procedures of the Toronto Police Service, highlighting fairness, transparency, and accountability. It emphasizes the rights of both the Service's members and the public involved in the complaint. Gain insight into the thoroughness and impartiality of these procedures.