Complaint Investigation Procedures in Custody Services Division Quiz

Play an AI-generated podcast conversation about this lesson

According to the text, what is considered misconduct that can lead to disciplinary action?

Commission of a criminal offense

Violation of Department policies

Conduct reflecting unfavorably upon the employee or the Department

All of the above (correct)

Where can complaints be accepted from?

Only in person at the Police Administration Building

Only at the Police Administration Building or any bureau, Area station or substation

Written, verbal, in person or telephonic (or TTY), mail, facsimile transmission, or electronic means, or anonymously (correct)

Only at the Office of the Board of Police Commissioners and the Office of the Inspector General

When can a complaint be initiated?

When the complaint is made in person at the Police Administration Building

When the complaint is made anonymously

When the complaint alleges misconduct as defined by Manual Section 3/805.25

When the initial conversation with the complainant identifies attributable misconduct (correct)

According to the text, what should supervisors do if a non-employee complainant or witness refuses to be recorded?

Record the refusal on tape or on a signed statement of refusal Signup and view all the answers

What action should be taken by supervisors to prevent aggravation of the incident, according to the text?

Submit the Complaint Form and preliminary investigation to the watch commander Signup and view all the answers

According to the text, what should be done with all complaints, regardless of whether a consensual resolution is achieved?

Record, investigate, and classify all complaints Signup and view all the answers

According to the text, what should the commanding officer do upon receipt of a Complaint Form?

Review the form for completeness and accuracy Signup and view all the answers

What is the primary responsibility of the commanding officer when investigating complaint allegations?

Ensure that a thorough preliminary investigation was conducted Signup and view all the answers

When should a supervisor review the Complaint of Employee Misconduct form with the complainant?

When all necessary information has been obtained Signup and view all the answers

What forms should commanding officers ensure are maintained at a location accessible to the public 24 hours per day?

Both Complaint of Employee Misconduct forms and Personnel Complaint Information pamphlets Signup and view all the answers

According to the text, when is a Complaint Form required for a delayed response of a patrol unit or a detective failing to conduct a follow-up interview?

When there was negligence rather than a delay in providing service Signup and view all the answers

According to the text, when should supervisors conduct a preliminary investigation of a violator's complaint about the issuance of a traffic citation, Release From Custody (RFC), or Notice To Appear (NTA)?

When misconduct was alleged or discovered during the interview Signup and view all the answers

According to the text, when is a Complaint Form required for a vehicle impound?

When the interview discloses an allegation(s) outside of the vehicle impound Signup and view all the answers

According to the text, what should supervisors do if they find themselves the subject of alleged misconduct?

Report the incident to an uninvolved supervisor Signup and view all the answers

According to the text, when a complaint is received against an employee, who is responsible for ensuring that a supervisor responds in a timely manner?

The Watch Commander Signup and view all the answers

According to the text, what should be done if the integrity of an investigation might be jeopardized by reducing the allegations to writing?

The supervisor should verbally report to the employee's commanding officer Signup and view all the answers

According to the text, what is the responsibility of the entity responsible for the preliminary complaint investigation?

To coordinate the collection and preservation of all appropriate evidence Signup and view all the answers

According to the text, what should be done if a complaint is withdrawn or the complainant is unavailable to make a statement?

Reasonable efforts should be made to investigate the complaint Signup and view all the answers

Who is responsible for ensuring that Community Complaint and Commendation Posters are displayed at City Council field offices within their areas?

Area commanding officers Signup and view all the answers

Who should an employee report possible misconduct by another Department employee to?

A supervisor and/or directly to Internal Affairs Group (IAG) Signup and view all the answers

Who is responsible for documenting complaints when a Department employee fails to inform a member of the public of the means by which a complaint may be filed?

A supervisor Signup and view all the answers

Who should be notified when immediate action is necessary or the complaint may subject the employee or the Department to severe criticism or liability?

The employee's watch commander/officer in charge (OIC) and Internal Affairs Group Signup and view all the answers

According to the text, what should commanding officers do when they receive a complaint other than in-person?

Complete a Complaint Form (CF) and attach the related correspondence, documents, and statements Signup and view all the answers

What is the responsibility of the Internal Affairs Group (IAG) when they receive a complaint from the public?

Complete a CF, document the preliminary information, issue a CF number, and assign and forward the CF to the appropriate division/Area Signup and view all the answers

What should the Executive Director do when a complaint is made to the Board of Police Commissioners or a member of the Commission staff?

Cause an evaluation of the complaint to be made and bring it to the attention of the Board in certain cases Signup and view all the answers

How should complaints made to the Commission staff against a member of the Department or about Department policy or procedure be handled?

They should be referred to Internal Affairs Group and processed in accordance with Manual Section 3/822.05 Signup and view all the answers