12 Questions
What is the formula for labor productivity?
Units of output per labor hour
Which sector is mentioned as difficult to measure and manage in terms of productivity?
Service Sector
What does capital productivity measure?
Dollar value of output per dollar input
Which factor is used for planning workforce requirements according to the text?
Quality
What is a measure used for scheduling equipment?
Units of output per shift
Which example is given as part of the Service Sector activities?
Medical diagnoses
What does competitiveness refer to in an organization?
How effectively an organization meets customer needs compared to others offering similar products/services
What is a crucial area of competitiveness related to operations management?
Supply chain management
What is the primary purpose of a mission statement?
Answering 'What business are we in?'
Which of the following is NOT considered a competitive priority in operations strategy?
Innovation
How can the internet impact an organization's competitive advantages?
Enhance existing competitive advantages
'Quick response' is an important aspect of competitiveness. What does it relate to?
Speed in responding to customer queries or issues
This quiz covers topics related to competitiveness in the marketplace, including product and service design, cost, quality, and supply chain management. It also explores the concept of vision in the context of decision-making and planning.
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