Podcast
Questions and Answers
A Community Banker I is expected to demonstrate which of the following customer service behaviors?
A Community Banker I is expected to demonstrate which of the following customer service behaviors?
- Adhering to the Katahdin Trust Customer Service Manual guidelines. (correct)
- Discouraging customers from exploring additional bank products and services.
- Limiting communication to only essential banking information.
- Prioritizing the completion of transactional duties over customer interactions.
What role does a Community Banker I play in branch development?
What role does a Community Banker I play in branch development?
- They have no direct involvement in branch development activities.
- They focus solely on individual sales targets without regard for branch-wide goals.
- They are primarily responsible for independently creating and implementing new branch strategies.
- They participate in developing and fostering branch growth strategies within the team. (correct)
What is the primary reporting structure for a Community Banker I?
What is the primary reporting structure for a Community Banker I?
- To a regional compliance officer.
- To a team of rotating supervisors from various departments.
- To the Branch Manager or designee. (correct)
- Directly to the Chief Executive Officer.
What is the expected level of knowledge a Community Banker I needs regarding bank software?
What is the expected level of knowledge a Community Banker I needs regarding bank software?
From the list below, identify the most important responsibilities for a Community Banker I.
From the list below, identify the most important responsibilities for a Community Banker I.
What educational qualification is generally required for the position of Community Banker I?
What educational qualification is generally required for the position of Community Banker I?
A Community Banker I can be expected to?
A Community Banker I can be expected to?
How should a Community Banker I approach continued learning and development?
How should a Community Banker I approach continued learning and development?
Which of the following is NOT an essential function of the Community Banker I position?
Which of the following is NOT an essential function of the Community Banker I position?
What physical requirements might a Community Banker I frequently encounter?
What physical requirements might a Community Banker I frequently encounter?
What is expected of a Community Banker I in terms of adapting to changing work conditions?
What is expected of a Community Banker I in terms of adapting to changing work conditions?
What does 'fully computer literate' mean in the context of the Community Banker I position?
What does 'fully computer literate' mean in the context of the Community Banker I position?
According to the job description, what duties could a Community Banker I be assigned in addition to their essential functions?
According to the job description, what duties could a Community Banker I be assigned in addition to their essential functions?
What is the Community Banker I expected to do with bank policies, laws and regulations?
What is the Community Banker I expected to do with bank policies, laws and regulations?
Prior banking experience is listed as what type of qualification for a Community Banker I?
Prior banking experience is listed as what type of qualification for a Community Banker I?
What is the frequency of regional travel for a Community Banker I?
What is the frequency of regional travel for a Community Banker I?
What is NOT an essential function of the Community Banker I Role?
What is NOT an essential function of the Community Banker I Role?
What is the primary responsibility of Community Banker I when it comes to customer inquiries?
What is the primary responsibility of Community Banker I when it comes to customer inquiries?
What skill is expected of a Community Banker I in a team environment?
What skill is expected of a Community Banker I in a team environment?
What is the expected level of communication skills?
What is the expected level of communication skills?
Flashcards
Community Banker I Responsibilities
Community Banker I Responsibilities
Performing transactional duties and customer service, knowing bank products, using bank software, and regional travel.
Customer Interaction
Customer Interaction
Greeting, directing, and assisting customers in a professional manner.
Service Standards
Service Standards
Providing quick, efficient, and correct service in handling all client transactions, issues, and inquiries.
Customer Relationships
Customer Relationships
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Branch Growth
Branch Growth
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Self-Development
Self-Development
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Essential Skills
Essential Skills
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Physical Requirements
Physical Requirements
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Commitment to customer satisfaction
Commitment to customer satisfaction
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Essential Job Functions
Essential Job Functions
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Daily Job Requirements
Daily Job Requirements
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Study Notes
- Position: Community Banker I
- Department: Retail Services Division
- Reports to: Branch Manager
- Supervise: n/a
- Date: 2018
General Summary
- Under the supervision of the branch manager or designee and according to bank policies, the position performs various branch functions.
- Responsibilities include knowledge of transactional duties, customer service functions, and bank products/services.
- Learning and using all applicable bank software is a must, as is occasional regional travel.
- Duties may vary depending on the branch base.
Essential Functions
- Greets, directs, and assists customers.
- Communicates professionally and effectively.
- Provides prompt, efficient, and accurate service for transactions, issues, and inquiries.
- Displays commitment to customer satisfaction and ensures excellent service by following the Katahdin Trust Customer Service Manual.
- Establishes, grows, and retains customer relationships by providing excellent service and assisting customers with appropriate products and services.
- Participates in developing and fostering branch growth strategies.
- Invests in continued self-learning for personal and professional growth.
- Performs additional duties as assigned which may include assisting other departments.
- Complies with all bank policies, laws, and regulations.
Skills/Experience/Training Qualifications
- Must be a high school graduate or equivalent.
- Requires customer service skills.
- Must be flexible and able to adapt to changing working conditions.
- Needs to work well in a team environment.
- Requires computer literacy.
- Prior banking experience is preferred.
Working Conditions
- Job frequently requires walking, sitting, using hands, and talking or hearing.
- Regularly requires standing, reaching, climbing, balancing, stooping, kneeling, and crouching.
- Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.
- Occasional travel to functions outside the bank is required.
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