Communication Types and Medical Terms Quiz
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Questions and Answers

Which of the following communication styles describes someone who avoids confrontation, is a people pleaser, and is often a good listener?

  • Passive-aggressive
  • Passive (correct)
  • Aggressive
  • Assertive
  • A stereotype is a generalization about a group of people that is always accurate and informative.

    False (B)

    In the Receiver Model of communication, who is responsible for decoding the message?

  • Receiver (correct)
  • Sender
  • Noise
  • Medium
  • What is the term for the space that is considered sufficient to help a person feel comfortable?

    <p>Personal space</p> Signup and view all the answers

    Which of the following is NOT an element of thought, according to the Paul-Elder Critical Thinking Framework?

    <p>Intuition (B)</p> Signup and view all the answers

    Match the following stages of conflict with their descriptions:

    <p>Potential Opposition = Initial conditions that make conflict possible Cognition and Personalization = Perceived injustice that triggers conflict Behavior = Active steps taken to resolve the conflict Outcomes = Consequences of the conflict resolution process</p> Signup and view all the answers

    Which of these is a type of conflict that involves rivalry for resources or recognition?

    <p>Task Conflict (C)</p> Signup and view all the answers

    What does the acronym ISBAR stand for?

    <p>Identity, Situation, Background, Assessment, Recommendation</p> Signup and view all the answers

    The Human Relations View of conflict argues that conflict is always dysfunctional and should be avoided at all costs.

    <p>False (B)</p> Signup and view all the answers

    Which conflict handling orientation involves trying to satisfy both parties' concerns?

    <p>Collaboration (C)</p> Signup and view all the answers

    What is the primary focus of the Win-Win Conflict Resolution model?

    <p>To satisfy the needs of both parties involved in the conflict</p> Signup and view all the answers

    The ______ of communication can influence the likelihood of conflict.

    <p>structure</p> Signup and view all the answers

    Flashcards

    Relator communication style

    Indirect, slow-paced communication focused on building relationships.

    Socializer communication style

    Direct, fast-paced communication emphasizing relationships.

    Thinker communication style

    Indirect, slow-paced communication emphasizing independent work and tasks.

    Director communication style

    Direct, fast-paced communication focused on results.

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    Prefix (medical terms)

    The first part of a medical term, often indicating location or time.

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    Root (medical terms)

    The main part of a medical term, often referring to a body part.

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    Combining form (medical terms)

    A combining vowel (often "o") added after a root to connect it to another part of the term.

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    Suffix (medical terms)

    The last part of a medical term, often indicating a condition or process.

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    Shared decision making

    Collaborative decision-making process involving patients and health professionals.

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    Barriers to shared decision making

    Obstacles to successful collaboration between healthcare professionals and patients.

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    Ophthalmologist

    Medical doctor specializing in eye care.

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    Certified Ophthalmic Assistant (COA)

    A healthcare professional assisting ophthalmologists with patient care.

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    Certified Ophthalmic Technician (COT)

    A healthcare professional specializing in clinical optics and patient care.

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    Ophthalmic Medical Technologist

    A healthcare professional specializing in advanced clinical optics, refractometry and tonometry.

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    Optometrist

    Eye care professional who diagnoses and treats vision problems.

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    Optician

    Eye care professional who provides corrective lenses for vision.

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    ISBAR

    A communication tool used in healthcare settings for conveying critical information.

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    Triage

    Classifying patients based on urgency and severity of need.

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    Red light triage

    Patients requiring immediate attention due to severe or sudden vision loss.

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    Technology use in clinic

    Videos/photos of patients as personal health info; require consent.

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    Autocratic decision making

    Decision-making based on authority, with little to no input from others.

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    Collaborative decision making

    Decision-making that includes diverse perspectives and input from multiple people.

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    Patient-centered care

    Care that values individual needs, preferences, and cultural backgrounds.

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    Empathy

    Understanding and sharing the feelings of another person.

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    Critical thinking

    Reflective thinking used to make careful decisions and judgments

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    Intellectual Standards

    Criteria for evaluating the quality and depth of your thinking

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    Study Notes

    Outcome 1 (10% of questions)

    • Different communication types exist: Relator (indirect/slow paced, open relationships, warm/friendly, shares feelings, good listener, cooperative), Socializer (direct/fast paced, open relationships, emphasis on relationships, enthusiastic/persuasive, not afraid to take risks), Thinker (indirect/slow paced, reserved relationships, cautious, task-oriented, follows directions/works independently), and Director (direct/fast paced, reserved relationships, emphasis on results, little concern for relationships, does not share feelings, seen as dominating, decisive).

    Medical Terms

    • Prefix: first part of word

    • Root: main part of word, often referring to body part

    • Combining form: combining vowel put after a root ("o" often used)

    • Suffix: last part of word

    • Combining vowel: used when suffix starts with a consonant

    • Example 1: blepharoconjunctivitis

      • blephar: root for eyelid
      • o: combining form
      • conjunctiv: root for conjunctiva
      • itis: suffix for inflammation
    • Example 2: subconjunctival

      • sub: prefix meaning under or below
      • conjunctiv: root meaning conjunctiva
      • al: suffix meaning pertaining to

    Outcome 2 (25% of questions)

    • Ophthalmologists (MD): medical doctors specializing in cornea and external diseases, glaucoma, neuro-ophthalmology, pediatric, vitreoretinal diseases, ophthalmic pathology, ophthalmic plastic surgery, ocular oncology, ocular immunity and uveitis.

    Ophthalmologists (continued)

    • COA (Certified Ophthalmic Assistant): proficiency in history taking, basic skills, lensometry
    • COT (Certified Ophthalmic Technician): clinical optics, refractometry, contact lenses
    • COMT (Certified Ophthalmic Medical Technologist): advanced clinical optics, advanced refractometry, microbiology

    Outcome 3 (20% of questions)

    • Patient-centered care: care that respects individual needs, preferences, values, culture, family, social circumstances, and lifestyles.
    • Responsibility for patients' self-care and monitoring
    • Empathy: ability to experience another's feelings, acknowledging emotions
    • Communication channels: face-to-face, visual aids like brochures, photos, charts, eye models, verbal and nonverbal communication
    • Receiver model of communication (4 elements): Sender (person sends info), Receiver (person receives info), Message (content of info sent), Feedback (response from receiver)
    • Various types of communication: Verbal (oral and written), Nonverbal (physical and visual)

    Outcome 4 (25% of questions)

    • Critical thinking: reasonable reflective thinking focused on deciding what to believe/do
    • Intellectual standards: Clarity, Accuracy, Precision, Relevance
    • Paul-Elder Critical Thinking Framework
    • Prejudice: negative view based on group membership
    • Racism: specific form of prejudice against specific ethnic groups
    • Communication Styles: Passive, Aggressive, Passive-Aggressive, Assertive
    • Stereotypes: assumptions made about a group with generalizations.
    • Personal space, social space and public space are part of communication.
    • Maintaining Personal Space (sufficient space for comfortable interaction)

    Outcome 5 (20% of questions)

    • Individual conflict: within a person, difficulty making choices
    • Interpersonal conflict: between two people, differing cultural backgrounds, methods, or personality types
    • Intraprofessional conflict: between professionals within the same profession
    • Interprofessional conflict: between professionals from different professions
    • Three views of conflict: Traditional, Human Relations, and Interactionist
    • Types of Conflict
      • Relationship conflict (emotional/personal issues).
      • Conflict of interest
      • Conflict of values

    Additional Concepts

    • Problem-solving approach (includes defining the problem, analyzing the problem, reviewing possible solutions, assessing solutions, choosing a solution(s), implementing the solution, evaluating success, and even needing to redefine the problem).
    • Decision-making structure (includes analyzing the problem, identifying reasons, people involved, and setting deadlines or time frames).
    • Prioritizing experiences, identifying and accepting responsibility, using time efficiently and recognizing reliable conduct, ability to work independently and collaboratively are important for success in a healthcare environment.
    • Various methods are available to improve communication and solve conflicts in different fields like healthcare or any other profession.

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    Related Documents

    Communication Study Notes PDF

    Description

    Test your knowledge of different communication styles and basic medical terminology. Explore the characteristics of Relators, Socializers, Thinkers, and Directors, as well as the components of medical terms such as prefixes, roots, and suffixes. This quiz will help reinforce your understanding of these essential concepts.

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