Communication Types and Medical Terms Quiz

Outcome 1 (10% of questions)

• Different communication types exist: Relator (indirect/slow paced, open relationships, warm/friendly, shares feelings, good listener, cooperative), Socializer (direct/fast paced, open relationships, emphasis on relationships, enthusiastic/persuasive, not afraid to take risks), Thinker (indirect/slow paced, reserved relationships, cautious, task-oriented, follows directions/works independently), and Director (direct/fast paced, reserved relationships, emphasis on results, little concern for relationships, does not share feelings, seen as dominating, decisive).

Medical Terms

• Prefix: first part of word

• Root: main part of word, often referring to body part

• Combining form: combining vowel put after a root ("o" often used)

• Suffix: last part of word

• Combining vowel: used when suffix starts with a consonant

• Example 1: blepharoconjunctivitis

  • blephar: root for eyelid
  • o: combining form
  • conjunctiv: root for conjunctiva
  • itis: suffix for inflammation

• Example 2: subconjunctival

  • sub: prefix meaning under or below
  • conjunctiv: root meaning conjunctiva
  • al: suffix meaning pertaining to

Outcome 2 (25% of questions)

• Ophthalmologists (MD): medical doctors specializing in cornea and external diseases, glaucoma, neuro-ophthalmology, pediatric, vitreoretinal diseases, ophthalmic pathology, ophthalmic plastic surgery, ocular oncology, ocular immunity and uveitis.

Ophthalmologists (continued)

• COA (Certified Ophthalmic Assistant): proficiency in history taking, basic skills, lensometry
• COT (Certified Ophthalmic Technician): clinical optics, refractometry, contact lenses
• COMT (Certified Ophthalmic Medical Technologist): advanced clinical optics, advanced refractometry, microbiology

Outcome 3 (20% of questions)

• Patient-centered care: care that respects individual needs, preferences, values, culture, family, social circumstances, and lifestyles.
• Responsibility for patients' self-care and monitoring
• Empathy: ability to experience another's feelings, acknowledging emotions
• Communication channels: face-to-face, visual aids like brochures, photos, charts, eye models, verbal and nonverbal communication
• Receiver model of communication (4 elements): Sender (person sends info), Receiver (person receives info), Message (content of info sent), Feedback (response from receiver)
• Various types of communication: Verbal (oral and written), Nonverbal (physical and visual)

Outcome 4 (25% of questions)

• Critical thinking: reasonable reflective thinking focused on deciding what to believe/do
• Intellectual standards: Clarity, Accuracy, Precision, Relevance
• Paul-Elder Critical Thinking Framework
• Prejudice: negative view based on group membership
• Racism: specific form of prejudice against specific ethnic groups
• Communication Styles: Passive, Aggressive, Passive-Aggressive, Assertive
• Stereotypes: assumptions made about a group with generalizations.
• Personal space, social space and public space are part of communication.
• Maintaining Personal Space (sufficient space for comfortable interaction)

Outcome 5 (20% of questions)

• Individual conflict: within a person, difficulty making choices
• Interpersonal conflict: between two people, differing cultural backgrounds, methods, or personality types
• Intraprofessional conflict: between professionals within the same profession
• Interprofessional conflict: between professionals from different professions
• Three views of conflict: Traditional, Human Relations, and Interactionist
• Types of Conflict
  • Relationship conflict (emotional/personal issues).
  • Conflict of interest
  • Conflict of values

Additional Concepts

• Problem-solving approach (includes defining the problem, analyzing the problem, reviewing possible solutions, assessing solutions, choosing a solution(s), implementing the solution, evaluating success, and even needing to redefine the problem).
• Decision-making structure (includes analyzing the problem, identifying reasons, people involved, and setting deadlines or time frames).
• Prioritizing experiences, identifying and accepting responsibility, using time efficiently and recognizing reliable conduct, ability to work independently and collaboratively are important for success in a healthcare environment.
• Various methods are available to improve communication and solve conflicts in different fields like healthcare or any other profession.