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Communication Styles and Skills Quiz

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Questions and Answers

What is the defining factor of strategic communication?

Volume of information exchanged

Use of non-verbal cues

Frequency of feedback given

Purpose and intent (correct)

What is one additional listening skill mentioned in the text?

Interrupting frequently

Using complimentary validation (correct)

Complaining about the message

Mirroring the speaker

In terms of cultural drivers, what percentage of Customer Focus is recommended for the best-run organizations?

60% (correct)

20%

40%

80%

What is coaching defined as in the context of the text?

Maintaining and improving team performance through communication Signup and view all the answers

Which communication style focuses on giving precise details and information?

Detailed Signup and view all the answers

What is one of the best techniques to control tone and demeanor in Corrective Coaching?

Focusing on a singular event or behavior Signup and view all the answers

What is the main factor that leads to problems in corrective coaching sessions?

Balancing positive and corrective feedback Signup and view all the answers

What is the primary focus of single event corrective coaching?

A singular performance error or behavioral failure Signup and view all the answers

Which competency is NOT categorized under self-management competencies?

Resilience Signup and view all the answers

What role do leaders play in the context of team members' development according to the text?

Build a flock Signup and view all the answers