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Conflict Resolution Strategies

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Questions and Answers

What is the primary reaction of a cat when its tail is pulled?

It will freeze

It will think before reacting

It will attack (correct)

It will run away

What is the human equivalent of a cat's instinctive reaction to a threat?

Appreciation and gratitude

Thoughtful consideration

Fight and flight (correct)

Indifference and apathy

Why might instinctive reactions be problematic in the workplace?

They are too slow

They may not be appropriate for our role (correct)

They are only useful in emergency situations

They are too rational

What is the key benefit of being able to choose our response to a stimulus?

We can choose the most appropriate response Signup and view all the answers

What is the purpose of 'stepping back' in a challenging situation?

To assess the situation and choose a response Signup and view all the answers

What is the importance of providing opportunities for others to choose alternative responses?

To help them develop alternative coping strategies Signup and view all the answers

What is the result of a stimulus on human behavior?

It tends to create a reaction Signup and view all the answers

What is the role of personal awareness and development in responding to stimuli?

It helps us control the effects and increase our speed in adjusting to make more rational responses Signup and view all the answers

What is the relevance of the SAFER model in de-escalation modules?

It is linked to choosing the most appropriate response to a situation Signup and view all the answers

What is the purpose of the SEAL model?

To choose the most appropriate response to a situation Signup and view all the answers