25 Questions
What should intake and health history forms include?
A consent paragraph stating that the client has given you all the information necessary to determine contraindications
When are body diagrams helpful?
When the client has some painful or stiff areas that require attention
What are the primary elements of assessment?
Client's History, observation, and examination
What does observation include?
Noticing how the client holds their bodies and how they move, how they react to questions or manipulative tests
What is a treatment plan?
An outline the practitioner can follow when giving massage treatments
What should the practitioner do in post-session interviews?
Determine what techniques and modalities were effective
What is an educational process that ensures the client has received enough information to understand the nature and extent of the massage services
Informed Consent
What will most software programs include for you?
Intake, medical history, and consent forms
How should one make a correction on a handwritten record?
Put a single line through the error and then add the new information
Speaking, listening, writing and body language are examples of what
Communication Skills
What are ways to personalize the connection during the consultation
Maintain visual contact, using the client’s name, and listening attentively
What is NOT a form of non-verbal communication?
Attitude
Which behavior DOES NOT indicate discomfort during a massage?
Moaning
What does active listening involve?
Summarizing what was said
When should updates for clients be provided?
When there are new medications or diagnosis
What should be discussed during the first consultation?
The policies and procedures
Why is it important to inquire about what a client does in their free time?
To understand their lifestyle and potential stressors
From history taking, observation, interview and assessment procedures, what type of information will the therapist gather?
Objective
What are the two ways of asking questions?
Written and Verbal
What do the operation and client interaction policies NOT cover
Treatment plan
What should be discussed when talking about the types of services offered?
Modalities
After the initial visit, the following visits should begin the session with what?
Short Question and Answer Period
What should you state about the release of information shared during the session to the client?
All files are confidential except when subpoenaed by a court of law
What is NOT a benefit of concise documentation?
Ability to track the client with the address book
What is NOT a benefit of concise documentation?
List of other healthcare professionals for a dual-relationship
Study Notes
Communication Skills
- Include speaking, listening, writing, and body language
- Key aspects of effective communication in a massage therapy setting
Personalizing the Connection
- Maintain visual contact with the client during the consultation
- Use the client's name to establish a personal connection
- Listen attentively to the client's needs and concerns
Non-Verbal Communication
- Includes posture, gestures, and facial expressions
- Important aspects of communication in a massage therapy setting
Indications of Discomfort
- Fidgeting, muscle contractions, and flinches during a massage may indicate discomfort
- Require alterations to the massage technique to ensure client comfort
Active Listening
- Involves summarizing what the client has said and restating it to ensure understanding
- Allows the client to agree or clarify their statements
Follow-Up Visits
- Should begin with a short question and answer period to determine any changes in conditions or course of treatments
Policies and Procedures
- Should be explained to the client during the first consultation
- Cover missed or late appointments, payment of fees, and sexual boundaries
Services Offered
- Should be discussed in terms of modalities
- Clearly explain the types of services offered to clients
Confidentiality
- All files are confidential except when subpoenaed by a court of law
- Ensure clients understand the confidentiality of their information
Asking Questions
- Can be done verbally or in writing
- Important for gathering information and understanding client needs
Updates for Clients
- Required for new medications or diagnoses
- Ensure clients provide updated information to ensure safe and effective massage therapy
Client Intake and Health History
- Should include a consent paragraph stating that the client has provided all necessary information
- Helps determine contraindications and ensure safe massage therapy
Body Diagrams
- Helpful when clients have painful or stiff areas requiring attention
- Visual aid to identify areas of focus for massage therapy
Assessment Elements
- Include client history, observation, and examination
- Key components of a thorough assessment in a massage therapy setting
Observation
- Includes noticing how clients hold their bodies and move
- Noticing how clients react to questions or manipulative tests
Treatment Plan
- An outline for the practitioner to follow during massage treatments
- Ensures a structured and effective approach to massage therapy
Post-Session Interview
- Allows for evaluating the client's massage experience and effectiveness of techniques and modalities
- Helps practitioners refine their approach for future sessions
Informed Consent
- An educational process ensuring clients understand the nature and extent of massage services
- Ensures clients are informed and consent to massage therapy
Objective Information
- Gathered through history taking, observation, interview, or assessment procedures
- Helps practitioners develop a thorough understanding of clients' needs and conditions
Software Programs
- Typically include intake, medical history, and consent forms
- Streamlines the administrative process for practitioners
Handwritten Record Corrections
- Make corrections by putting a single line through the error and adding the new information
- Ensures accuracy and clarity in handwritten records
Test your knowledge on communication skills including speaking, listening, writing, and body language, as well as non-verbal cues like posture, gestures, and facial expressions. Explore ways to personalize connections during consultations and learn about indications of discomfort during a massage that may require altering the approach. Understand the concept of active listening and its importance in effective communication.
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