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Questions and Answers
What should intake and health history forms include?
When are body diagrams helpful?
What are the primary elements of assessment?
What does observation include?
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What is a treatment plan?
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What should the practitioner do in post-session interviews?
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What is an educational process that ensures the client has received enough information to understand the nature and extent of the massage services
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What will most software programs include for you?
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How should one make a correction on a handwritten record?
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Speaking, listening, writing and body language are examples of what
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What are ways to personalize the connection during the consultation
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What is NOT a form of non-verbal communication?
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Which behavior DOES NOT indicate discomfort during a massage?
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What does active listening involve?
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When should updates for clients be provided?
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What should be discussed during the first consultation?
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Why is it important to inquire about what a client does in their free time?
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From history taking, observation, interview and assessment procedures, what type of information will the therapist gather?
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What are the two ways of asking questions?
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What do the operation and client interaction policies NOT cover
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What should be discussed when talking about the types of services offered?
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After the initial visit, the following visits should begin the session with what?
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What should you state about the release of information shared during the session to the client?
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What is NOT a benefit of concise documentation?
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What is NOT a benefit of concise documentation?
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Study Notes
Communication Skills
- Include speaking, listening, writing, and body language
- Key aspects of effective communication in a massage therapy setting
Personalizing the Connection
- Maintain visual contact with the client during the consultation
- Use the client's name to establish a personal connection
- Listen attentively to the client's needs and concerns
Non-Verbal Communication
- Includes posture, gestures, and facial expressions
- Important aspects of communication in a massage therapy setting
Indications of Discomfort
- Fidgeting, muscle contractions, and flinches during a massage may indicate discomfort
- Require alterations to the massage technique to ensure client comfort
Active Listening
- Involves summarizing what the client has said and restating it to ensure understanding
- Allows the client to agree or clarify their statements
Follow-Up Visits
- Should begin with a short question and answer period to determine any changes in conditions or course of treatments
Policies and Procedures
- Should be explained to the client during the first consultation
- Cover missed or late appointments, payment of fees, and sexual boundaries
Services Offered
- Should be discussed in terms of modalities
- Clearly explain the types of services offered to clients
Confidentiality
- All files are confidential except when subpoenaed by a court of law
- Ensure clients understand the confidentiality of their information
Asking Questions
- Can be done verbally or in writing
- Important for gathering information and understanding client needs
Updates for Clients
- Required for new medications or diagnoses
- Ensure clients provide updated information to ensure safe and effective massage therapy
Client Intake and Health History
- Should include a consent paragraph stating that the client has provided all necessary information
- Helps determine contraindications and ensure safe massage therapy
Body Diagrams
- Helpful when clients have painful or stiff areas requiring attention
- Visual aid to identify areas of focus for massage therapy
Assessment Elements
- Include client history, observation, and examination
- Key components of a thorough assessment in a massage therapy setting
Observation
- Includes noticing how clients hold their bodies and move
- Noticing how clients react to questions or manipulative tests
Treatment Plan
- An outline for the practitioner to follow during massage treatments
- Ensures a structured and effective approach to massage therapy
Post-Session Interview
- Allows for evaluating the client's massage experience and effectiveness of techniques and modalities
- Helps practitioners refine their approach for future sessions
Informed Consent
- An educational process ensuring clients understand the nature and extent of massage services
- Ensures clients are informed and consent to massage therapy
Objective Information
- Gathered through history taking, observation, interview, or assessment procedures
- Helps practitioners develop a thorough understanding of clients' needs and conditions
Software Programs
- Typically include intake, medical history, and consent forms
- Streamlines the administrative process for practitioners
Handwritten Record Corrections
- Make corrections by putting a single line through the error and adding the new information
- Ensures accuracy and clarity in handwritten records
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Description
Test your knowledge on communication skills including speaking, listening, writing, and body language, as well as non-verbal cues like posture, gestures, and facial expressions. Explore ways to personalize connections during consultations and learn about indications of discomfort during a massage that may require altering the approach. Understand the concept of active listening and its importance in effective communication.
