Communication Skills Quiz

<p>It forces the sender to be more concise and focused (A)</p> Signup and view all the answers

<p>Oral Communication (C)</p> Signup and view all the answers

<p>The sender's physical appearance (D)</p> Signup and view all the answers

<p>It provides a permanent record of the message. (C)</p> Signup and view all the answers

<p>A person's spoken words during a presentation (B)</p> Signup and view all the answers

<p>1.5 to 4 feet (D)</p> Signup and view all the answers

<p>Public Zone (A)</p> Signup and view all the answers

<p>The study of touch (C)</p> Signup and view all the answers

<p>Use of time (A)</p> Signup and view all the answers

<p>4 to 12 feet (C)</p> Signup and view all the answers

<p>Touching (C)</p> Signup and view all the answers

<p>Communicative functions related to smell (C)</p> Signup and view all the answers

<p>Social Zone (A)</p> Signup and view all the answers

<p>Body language and physical behaviors (B)</p> Signup and view all the answers

<p>Happiness (D)</p> Signup and view all the answers

<p>Eye movement and gaze behavior (B)</p> Signup and view all the answers

<p>They are feeling impatient (A)</p> Signup and view all the answers

<p>The study of personal space in communication (B)</p> Signup and view all the answers

<p>Posture that shows dominance over others (B)</p> Signup and view all the answers

<p>Kinesics (C)</p> Signup and view all the answers

<p>From personal touch up to 1.5 feet (B)</p> Signup and view all the answers

<p>It helps illiterate people understand messages. (B)</p> Signup and view all the answers

<p>It employs gestures and body language. (A)</p> Signup and view all the answers

<p>High levels of noise. (C)</p> Signup and view all the answers

<p>Visual cues such as gestures. (D)</p> Signup and view all the answers

<p>Requires many repetitions for clarity. (B)</p> Signup and view all the answers

<p>It engages body language and tone of voice. (C)</p> Signup and view all the answers

<p>It encompasses gestures, proximity, and physical cues. (C)</p> Signup and view all the answers

<p>It follows prescribed and regulated pathways. (A)</p> Signup and view all the answers

<p>An employee submitting a suggestion box entry. (A)</p> Signup and view all the answers

<p>Horizontal communication (C)</p> Signup and view all the answers

<p>To issue instructions and provide necessary information. (D)</p> Signup and view all the answers

<p>Via social interactions and casual conversations. (D)</p> Signup and view all the answers

<p>It can lead to misunderstandings. (D)</p> Signup and view all the answers

<p>Downward communication (B)</p> Signup and view all the answers

<p>It allows management to hear employee concerns and suggestions. (C)</p> Signup and view all the answers

<p>Physical barrier (B)</p> Signup and view all the answers

<p>Fear or anger (D)</p> Signup and view all the answers

<p>It leads to confusion when the same word has multiple meanings. (B)</p> Signup and view all the answers

<p>Mechanical barrier (C)</p> Signup and view all the answers

<p>They result from differences in greetings and social norms. (D)</p> Signup and view all the answers

<p>It can lead to misunderstandings with the unfamiliar audience. (B)</p> Signup and view all the answers

<p>Inoperative technology like a broken fax machine (A)</p> Signup and view all the answers

<p>The use of slang or idiomatic expressions (B)</p> Signup and view all the answers

The response from the receiver to the sender's message in communication.

Communication through spoken or written words to convey messages.

Communication that happens verbally through speech and conversation.

Immediate feedback, direct interaction, and it conveys tone through non-verbal cues.

Lacks legal proof, can lead to misunderstandings, and retention issues.

Communication using written words that is often permanent and can be reviewed.

Communication without words, using gestures, facial expressions, and body language.

Conveys feelings and attitudes, supports verbal messages, and can be more impactful.

The study of body language, including facial expressions and gestures.

Movements of facial features expressing emotions like happiness or anger.

The way we sit or stand that conveys emotions and attitudes.

Movements made with body parts to emphasize or convey messages.

The study of eye behavior, including eye contact and gaze.

The study of personal space in communication.

Personal space from touch to 1.5 feet, shared with close connections.

The distance of 1.5 to 4 feet around an individual, fostering warmth and friendliness among friends and colleagues.

The distance range of 4 to 12 feet, typically maintained during more formal interactions, like social events.

The zone extending from 12 to 30 feet, used for formal events where less attachment is felt due to distance.

The study of touch in communication, which can convey emotions and maintain bonds.

The use of time in communication, influencing perceptions like punctuality and willingness to wait.

Communicative functions related to the sense of smell, such as body odor or perfume use.

Non-verbal elements of communication that accompany speech, such as volume, tone, and pitch.

Non-verbal signals system, including gestures, posture, and facial expressions that convey information without words.

Nonverbal communication helps illiterate individuals using gestures and expressions.

Nonverbal signs assist those with disabilities, especially the deaf.

Nonverbal communication uses images and symbols, making it visually attractive.

Nonverbal communication speeds up message delivery, minimizing wasted time.

Nonverbal communication can be vague and ambiguous without clear definitions.

Nonverbal symbols differ significantly across cultures, affecting interpretation.

Nonverbal communication can be hard to grasp for some people, requiring repeats.

Physical barriers in communication can arise from noise, distance, and environment.

Noise from traffic, crowds, or loud music affecting communication.

Difficulties in communication due to different time zones.

Failures in communication devices causing interruptions.

Emotional states like fear or anger that hinder communication.

Misunderstandings due to language differences or jargon.

Differences in customs and habits affecting communication.

Specialized language used by a specific group, hard for outsiders.

Mispronunciations causing confusion in communication.

Unofficial sharing of information, including gossip and casual chats.

Information flow from lower to higher levels of an organization.

Messages from higher to lower levels in an organization, including instructions.

Communication occurring between different organizational levels, both up and down.

Communication between individuals at the same organizational level.

Informal, unofficial communication network among employees.

Processes allowing employees to share their views with management.