Podcast
Questions and Answers
What type of communication occurs when a sales manager speaks directly to the vice president from a different division?
What type of communication occurs when a sales manager speaks directly to the vice president from a different division?
- Lateral communication
- Vertical communication
- Informal communication
- Diagonal communication (correct)
What is typically one negative consequence of informal communication in an organization?
What is typically one negative consequence of informal communication in an organization?
- Ensures accuracy in information
- Facilitates quick decision-making
- Spreads rumors and distortions (correct)
- Enhances teamwork among colleagues
Which of the following best describes verbal communication?
Which of the following best describes verbal communication?
- It only includes spoken words.
- It is limited to written correspondence.
- It involves both spoken and written exchanges. (correct)
- It strictly follows formal communication channels.
Which of the following is NOT a formal type of oral communication?
Which of the following is NOT a formal type of oral communication?
Which form of communication is characterized by the potential for distortion and rapid spread?
Which form of communication is characterized by the potential for distortion and rapid spread?
What does written communication involve?
What does written communication involve?
Which type of communication is considered more effective due to the ability to observe physical gestures?
Which type of communication is considered more effective due to the ability to observe physical gestures?
During which scenario might oral communication be used?
During which scenario might oral communication be used?
What role do illustrators play in communication?
What role do illustrators play in communication?
How does posture typically influence interpersonal communication?
How does posture typically influence interpersonal communication?
What does eye contact often indicate in a conversation?
What does eye contact often indicate in a conversation?
What can unintentional body movements, known as adaptors, reveal?
What can unintentional body movements, known as adaptors, reveal?
What is proxemics primarily concerned with?
What is proxemics primarily concerned with?
In what situation is an intimate distance typically used according to proxemic studies?
In what situation is an intimate distance typically used according to proxemic studies?
How does one's posture reflect the perception of status in social interactions?
How does one's posture reflect the perception of status in social interactions?
What is indicated by a starring or glaring look in communication?
What is indicated by a starring or glaring look in communication?
What is the primary cause of communication selectivity?
What is the primary cause of communication selectivity?
How can cultural variations impact communication?
How can cultural variations impact communication?
Which of the following is an example of poor listening skills?
Which of the following is an example of poor listening skills?
What type of barrier does an unwanted audio disturbance represent?
What type of barrier does an unwanted audio disturbance represent?
Which of these best represents organizational barriers to communication?
Which of these best represents organizational barriers to communication?
What is the difference between hearing and listening?
What is the difference between hearing and listening?
Which approach can help overcome communication selectivity?
Which approach can help overcome communication selectivity?
How does noise in the communication channel manifest?
How does noise in the communication channel manifest?
What is a primary issue caused by having too many transfer points in communication?
What is a primary issue caused by having too many transfer points in communication?
How does fear of superiors impact communication in a rigidly structured organization?
How does fear of superiors impact communication in a rigidly structured organization?
What negative outcome can result from negative tendencies in an organization?
What negative outcome can result from negative tendencies in an organization?
Why can the use of inappropriate media result in communication barriers?
Why can the use of inappropriate media result in communication barriers?
What is one consequence of information overload?
What is one consequence of information overload?
Which factor contributes to a rigid communication structure within organizations?
Which factor contributes to a rigid communication structure within organizations?
Which of the following is NOT a cause of communication barriers?
Which of the following is NOT a cause of communication barriers?
What often results from the manual handling of large amounts of data?
What often results from the manual handling of large amounts of data?
What is the primary purpose of the first pause in communication?
What is the primary purpose of the first pause in communication?
Which of the following is NOT considered a type of communication barrier?
Which of the following is NOT considered a type of communication barrier?
What contributes to interpersonal barriers in communication?
What contributes to interpersonal barriers in communication?
How can wrong assumptions in communication be overcome?
How can wrong assumptions in communication be overcome?
What is a consequence of varied perceptions in communication?
What is a consequence of varied perceptions in communication?
Which example illustrates the concept of wrong assumptions in communication?
Which example illustrates the concept of wrong assumptions in communication?
In the story of 'The elephant and six blind men', what does it illustrate about varied perceptions?
In the story of 'The elephant and six blind men', what does it illustrate about varied perceptions?
What is suggested as an effective way to understand a communication issue better?
What is suggested as an effective way to understand a communication issue better?
Study Notes
Flow of Communication in Organizations
- Diagonal communication occurs when communication crosses levels and divisions, such as between a sales manager and a vice president.
- Types of communication include:
- Lateral/Horizontal
- Diagonal
- Downward
- Upward
Informal Communication
- Defined as communication that bypasses formal channels, often spreading like a 'grapevine.'
- Rapid spread can lead to distortion and difficulty in tracing sources of information.
- Rumors from informal discussions can negatively impact the work environment.
Verbal Communication
- Involves exchange of information through written or oral means, including:
- Speaking
- Listening
- Writing
- Reading
- Types include:
- Oral Communication
- Written Communication
Oral Communication
- Involves spoken words in various contexts:
- Face-to-face conversations
- Electronic means (phones, calls)
- Group discussions and meetings
- Effective for conveying information due to feedback from auditory and visual cues.
- Formal examples include business presentations and classroom lectures.
Written Communication
- Involves information exchange through written form, utilizing tools like reports and emails.
- Visual symbols, such as emblems and illustrators, enhance comprehension and reinforce spoken words.
Body Language
- Includes gestures and movements that convey messages:
- Adaptors reveal psychological states involuntarily (e.g., nervous habits).
- Posture indicates confidence and engagement levels.
- Eye contact regulates interaction; absence may suggest withdrawal.
- Proxemics studies personal space, categorizing distances for different types of interactions.
Speech Techniques
- Pauses create suspense; overuse of fillers like 'um' can disrupt flow.
- Important words should be stressed for clarity.
Barriers to Communication
- Classified into:
- Intrapersonal
- Interpersonal
- Organizational
Interpersonal Barriers
- Arise from unique individual differences leading to miscommunication:
- Wrong assumptions hinder understanding.
- Varied perceptions lead to different interpretations of the same event.
- Selective listening occurs when individuals focus only on parts relevant to them.
- Cultural variations impact perception and interaction norms.
- Poor listening skills stem from distractions and lack of focus.
Organizational Barriers
- Result from communication policies and protocols that complicate interactions:
- Numerous transfer points increase distortion risk.
- Employees may fear superiors, limiting open communication.
- Negative group dynamics can create conflict.
- Inappropriate media can lead to miscommunication.
- Information overload results in confusion and fatigue, impairing message delivery.
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Description
This quiz explores the various types of communication flows within an organization, focusing on diagonal communication between different levels and divisions. Understanding these communication dynamics is essential for effective management and collaboration. Test your knowledge on organizational communication structures and their implications.
