Communication in Organizations
40 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What type of communication occurs when a sales manager speaks directly to the vice president from a different division?

  • Lateral communication
  • Vertical communication
  • Informal communication
  • Diagonal communication (correct)

    • What is typically one negative consequence of informal communication in an organization?

  • Ensures accuracy in information
  • Facilitates quick decision-making
  • Spreads rumors and distortions (correct)
  • Enhances teamwork among colleagues

    • Which of the following best describes verbal communication?

  • It only includes spoken words.
  • It is limited to written correspondence.
  • It involves both spoken and written exchanges. (correct)
  • It strictly follows formal communication channels.

    • Which of the following is NOT a formal type of oral communication?

    <p>Informal conversations</p> Signup and view all the answers

    Which form of communication is characterized by the potential for distortion and rapid spread?

    <p>Informal communication</p> Signup and view all the answers

    What does written communication involve?

    <p>Exchanging information in written form</p> Signup and view all the answers

    Which type of communication is considered more effective due to the ability to observe physical gestures?

    <p>Oral communication</p> Signup and view all the answers

    During which scenario might oral communication be used?

    <p>Face-to-face discussions</p> Signup and view all the answers

    What role do illustrators play in communication?

    <p>They enhance the understanding of spoken language.</p> Signup and view all the answers

    How does posture typically influence interpersonal communication?

    <p>It indicates the emotional state of an individual.</p> Signup and view all the answers

    What does eye contact often indicate in a conversation?

    <p>Willingness to interact and engage.</p> Signup and view all the answers

    What can unintentional body movements, known as adaptors, reveal?

    <p>Psychological states or inner needs.</p> Signup and view all the answers

    What is proxemics primarily concerned with?

    <p>The physical space around individuals in interpersonal relations.</p> Signup and view all the answers

    In what situation is an intimate distance typically used according to proxemic studies?

    <p>For embracing or whispering.</p> Signup and view all the answers

    How does one's posture reflect the perception of status in social interactions?

    <p>Individuals tense up around those of higher status.</p> Signup and view all the answers

    What is indicated by a starring or glaring look in communication?

    <p>A non-verbal signal of threat or defiance.</p> Signup and view all the answers

    What is the primary cause of communication selectivity?

    <p>The receiver lacks interest in the entire message.</p> Signup and view all the answers

    How can cultural variations impact communication?

    <p>They affect the etiquette and professional address.</p> Signup and view all the answers

    Which of the following is an example of poor listening skills?

    <p>Thinking about other matters while someone is speaking.</p> Signup and view all the answers

    What type of barrier does an unwanted audio disturbance represent?

    <p>Noise in the channel</p> Signup and view all the answers

    Which of these best represents organizational barriers to communication?

    <p>Lack of clarity in communication policies.</p> Signup and view all the answers

    What is the difference between hearing and listening?

    <p>Listening requires careful attention, while hearing does not.</p> Signup and view all the answers

    Which approach can help overcome communication selectivity?

    <p>Being attentive to all parts of the message.</p> Signup and view all the answers

    How does noise in the communication channel manifest?

    <p>As disturbances that can be audio, visual, or psychological.</p> Signup and view all the answers

    What is a primary issue caused by having too many transfer points in communication?

    <p>It increases the likelihood of message distortion.</p> Signup and view all the answers

    How does fear of superiors impact communication in a rigidly structured organization?

    <p>It discourages open and frank communication.</p> Signup and view all the answers

    What negative outcome can result from negative tendencies in an organization?

    <p>Conflicts of ideas between groups.</p> Signup and view all the answers

    Why can the use of inappropriate media result in communication barriers?

    <p>It can lead to miscommunication and misunderstandings.</p> Signup and view all the answers

    What is one consequence of information overload?

    <p>Confusion and errors due to mixed information.</p> Signup and view all the answers

    Which factor contributes to a rigid communication structure within organizations?

    <p>A hierarchical organization structure.</p> Signup and view all the answers

    Which of the following is NOT a cause of communication barriers?

    <p>Active participation.</p> Signup and view all the answers

    What often results from the manual handling of large amounts of data?

    <p>Information overload.</p> Signup and view all the answers

    What is the primary purpose of the first pause in communication?

    <p>To create suspense and anticipation</p> Signup and view all the answers

    Which of the following is NOT considered a type of communication barrier?

    <p>Cognitive barriers</p> Signup and view all the answers

    What contributes to interpersonal barriers in communication?

    <p>Mismatched cultural backgrounds</p> Signup and view all the answers

    How can wrong assumptions in communication be overcome?

    <p>By stepping into the listener's perspective</p> Signup and view all the answers

    What is a consequence of varied perceptions in communication?

    <p>Different interpretations of the same situation</p> Signup and view all the answers

    Which example illustrates the concept of wrong assumptions in communication?

    <p>A doctor prescribing medication without ensuring patient understanding</p> Signup and view all the answers

    In the story of 'The elephant and six blind men', what does it illustrate about varied perceptions?

    <p>Perceptions are shaped by personal backgrounds and experiences</p> Signup and view all the answers

    What is suggested as an effective way to understand a communication issue better?

    <p>To take a wider, unbiased perspective</p> Signup and view all the answers

    Study Notes

    Flow of Communication in Organizations

    • Diagonal communication occurs when communication crosses levels and divisions, such as between a sales manager and a vice president.
    • Types of communication include:
      • Lateral/Horizontal
      • Diagonal
      • Downward
      • Upward

    Informal Communication

    • Defined as communication that bypasses formal channels, often spreading like a 'grapevine.'
    • Rapid spread can lead to distortion and difficulty in tracing sources of information.
    • Rumors from informal discussions can negatively impact the work environment.

    Verbal Communication

    • Involves exchange of information through written or oral means, including:
      • Speaking
      • Listening
      • Writing
      • Reading
    • Types include:
      • Oral Communication
      • Written Communication

    Oral Communication

    • Involves spoken words in various contexts:
      • Face-to-face conversations
      • Electronic means (phones, calls)
      • Group discussions and meetings
    • Effective for conveying information due to feedback from auditory and visual cues.
    • Formal examples include business presentations and classroom lectures.

    Written Communication

    • Involves information exchange through written form, utilizing tools like reports and emails.
    • Visual symbols, such as emblems and illustrators, enhance comprehension and reinforce spoken words.

    Body Language

    • Includes gestures and movements that convey messages:
      • Adaptors reveal psychological states involuntarily (e.g., nervous habits).
      • Posture indicates confidence and engagement levels.
      • Eye contact regulates interaction; absence may suggest withdrawal.
      • Proxemics studies personal space, categorizing distances for different types of interactions.

    Speech Techniques

    • Pauses create suspense; overuse of fillers like 'um' can disrupt flow.
    • Important words should be stressed for clarity.

    Barriers to Communication

    • Classified into:
      • Intrapersonal
      • Interpersonal
      • Organizational

    Interpersonal Barriers

    • Arise from unique individual differences leading to miscommunication:
      • Wrong assumptions hinder understanding.
      • Varied perceptions lead to different interpretations of the same event.
      • Selective listening occurs when individuals focus only on parts relevant to them.
      • Cultural variations impact perception and interaction norms.
      • Poor listening skills stem from distractions and lack of focus.

    Organizational Barriers

    • Result from communication policies and protocols that complicate interactions:
      • Numerous transfer points increase distortion risk.
      • Employees may fear superiors, limiting open communication.
      • Negative group dynamics can create conflict.
      • Inappropriate media can lead to miscommunication.
      • Information overload results in confusion and fatigue, impairing message delivery.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Related Documents

    Unit 1: Communication Skills PDF

    Description

    This quiz explores the various types of communication flows within an organization, focusing on diagonal communication between different levels and divisions. Understanding these communication dynamics is essential for effective management and collaboration. Test your knowledge on organizational communication structures and their implications.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser