16 Questions
What is the definition of communication?
The process of transmitting information from one person to another
What is the role of communication in management?
To facilitate coordination and control in organizations
What are the basic forms of communication in organizations?
Interpersonal communication and communication in networks and teams
What does informal communication in organizations include?
Management by Wandering Around
What are some barriers to communication that need to be managed?
Language barriers and lack of interpersonal skills
How can the communication process be managed to recognize and overcome barriers?
By promoting effective listening and feedback mechanisms
What is the role of communication in management?
To manage the flow of information in organizations
What does 'decoding' refer to in the communication process?
Interpreting and making sense of the message
What is 'nonverbal communication' based on?
Facial expressions and body gestures
What does 'noise' refer to in the communication process?
Anything that hampers any stage of the communication process
What defines 'useful information' according to the text?
Available in time for appropriate managerial action
In the communication process, who is the 'receiver'?
The person or group for which the message is intended
What is 'verbal communication' based on?
The encoding of messages into words
What are the steps in the communication process according to the text?
Deciding to transmit a fact, idea, opinion, or other information to the receiver
What happens in the feedback phase of the communication process?
The receiver decides what message to send to the original sender
What are some characteristics of useful information as per the text?
Available in time for appropriate managerial action
Test your knowledge of the forms and processes of communication in organizations with this quiz focused on topics such as interpersonal communication, electronic communication, and informal communication.
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