5 Questions
What is the purpose of a liaison position?
To establish communication between different units of an organization
What kind of skills are usually required for a successful liaison position?
Time management
What was the staff supervisor's reaction to the line executives' refusal to help?
He was surprised
Who was asked to be the unofficial spokesperson of the line executives?
Rees
What was the reason the line executives asked Rees to be their spokesperson?
He was the only one who was willing to help
Study Notes
- Liaison positions are usually established between different units of an organization in order to improve communication.
- Successful liaison positions require specialized knowledge and often develop time, interpersonal, and goal orientations midway between the differentiated units.
- Liaison positions may join line and staff groups, and often have significant informal power.
- The staff supervisor was trying to get help from line executives, but they all refused.
- He was surprised by this, and the meetings broke up in embarrassment.
- Later, the line executives asked Rees to be their unofficial spokesperson, because he was the only one who was willing to help.
Test your knowledge about the roles and characteristics of liaison positions within organizational structures, and their significance in improving communication and coordination between different units.
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