Interpersonal Communication in Business Organizations
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Questions and Answers

Which of the following is NOT a common type of interpersonal communication within a business organization?

  • Formal project discussions
  • Employee performance reviews
  • Informal chats
  • Client presentations (correct)

    • What is the first step in the basic process of communication described in the text?

  • The receiver interprets the message
  • The sender transmits the message through a communication medium
  • The sender translates the observation into a message (correct)
  • The receiver provides feedback to the sender

    • Which of the following is NOT a key characteristic of interpersonal communication?

  • It is a potent and vital force that is all about words (correct)
  • It involves the exchange of ideas, information, and emotional experiences
  • It encompasses all forms of communication, including oral, written, and nonverbal
  • It is usually applied to spoken communication that takes place between two or more individuals

    • What is the main purpose of the feedback provided by the receiver in the basic communication process?

    <p>To indicate that the message has been understood</p> Signup and view all the answers

    Which of the following is NOT a type of interpersonal communication with those outside of a business organization?

    <p>Staff meetings</p> Signup and view all the answers

    Which of the following is NOT one of the four principles of interpersonal communication mentioned in the text?

    <p>Interpersonal communication is predictable</p> Signup and view all the answers

    When we communicate, how many 'people' are really involved?

    <p>6</p> Signup and view all the answers

    What does the text say about the meaning of words?

    <p>Words are symbols that stand for ideas, and no two people use the same word exactly alike</p> Signup and view all the answers

    What is the basic principle of communication in general?

    <p>People judge you by your behavior, not your intent</p> Signup and view all the answers

    What does the text say about the effect of communication once something has been said?

    <p>The effect must inevitably remain</p> Signup and view all the answers

    What does the text say is the bedrock upon which relationships in business (and beyond) are built?

    <p>Effective interpersonal communication</p> Signup and view all the answers

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