Interpersonal Communication in Business Organizations
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Questions and Answers

Which of the following is NOT a common type of interpersonal communication within a business organization?

  • Formal project discussions
  • Employee performance reviews
  • Informal chats
  • Client presentations (correct)

What is the first step in the basic process of communication described in the text?

  • The receiver interprets the message
  • The sender transmits the message through a communication medium
  • The sender translates the observation into a message (correct)
  • The receiver provides feedback to the sender

Which of the following is NOT a key characteristic of interpersonal communication?

  • It is a potent and vital force that is all about words (correct)
  • It involves the exchange of ideas, information, and emotional experiences
  • It encompasses all forms of communication, including oral, written, and nonverbal
  • It is usually applied to spoken communication that takes place between two or more individuals

What is the main purpose of the feedback provided by the receiver in the basic communication process?

<p>To indicate that the message has been understood (D)</p> Signup and view all the answers

Which of the following is NOT a type of interpersonal communication with those outside of a business organization?

<p>Staff meetings (C)</p> Signup and view all the answers

Which of the following is NOT one of the four principles of interpersonal communication mentioned in the text?

<p>Interpersonal communication is predictable (B)</p> Signup and view all the answers

When we communicate, how many 'people' are really involved?

<p>6 (B)</p> Signup and view all the answers

What does the text say about the meaning of words?

<p>Words are symbols that stand for ideas, and no two people use the same word exactly alike (D)</p> Signup and view all the answers

What is the basic principle of communication in general?

<p>People judge you by your behavior, not your intent (B)</p> Signup and view all the answers

What does the text say about the effect of communication once something has been said?

<p>The effect must inevitably remain (B)</p> Signup and view all the answers

What does the text say is the bedrock upon which relationships in business (and beyond) are built?

<p>Effective interpersonal communication (C)</p> Signup and view all the answers

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