18 Questions
What type of decisions do Executive Support Systems (ESS) help senior management make?
Nonroutine decisions
What kind of information do Decision Support Systems (DSS) often bring in from external sources?
Information from competitors
How do Executive Support Systems (ESS) present information to senior executives?
Using a web interface
What is the purpose of Enterprise Applications according to the text?
To manage resources and customer service efficiently
What does the Digital Dashboard in ESS typically display?
Key performance indicators in graphs and charts
Which type of systems help in executing business processes across the firm according to the text?
Enterprise Applications
What is the relationship between actors on a job in terms of specialized expertise and accomplishing the task?
Each actor collaborates with others by sharing their specialized expertise.
How has the organization of work changed in terms of senior managers' involvement?
Senior managers observe and measure results but are less likely to issue detailed orders.
What is a key aspect of innovation according to the text?
Innovation arises from collaboration among individuals.
How has the scope of work changed with the global presence of firms?
Firms now operate in multiple locations around the globe.
What does research suggest about diverse teams compared to individuals working alone?
Diverse teams produce better outputs faster than individuals working on their own.
How important is close coordination in firms with global presence?
Close coordination is crucial due to the scale of operations and global presence.
What type of website allows users to contribute and edit text content and graphics without any knowledge of web page development or programming techniques?
Wikis
Which online 3-D environments are populated by 'residents' with graphical representations known as avatars?
Virtual Worlds
Which platforms like Cisco WebEx, Skype for Business, GoTo Meeting, and Adobe Connect are used for virtual meetings?
Collaboration and Social Business Platforms
What are examples of Enterprise Social Networking Tools mentioned in the text?
Salesforce Chatter, Microsoft Yammer
Which tools are mentioned for Cloud Collaboration Services in the text?
Google Drive, Microsoft OneDrive, and Dropbox
"Six steps to investing in the correct collaboration software for your firm at a price you can afford and within your risk tolerance" is related to:
"Checklist for Managers: Evaluating and Selecting"
Study Notes
Decision Support Systems (DSS)
- DSS help answer questions like the impact on production schedules if sales double in December or the impact on ROI if a factory schedule is delayed for six months
- DSS use internal information from TPS and MIS, as well as external sources like current stock prices or competitor product prices
Executive Support Systems (ESS)
- ESS help senior management make nonroutine decisions that require judgment, evaluation, and insight
- ESS present graphs and data from many sources through an easy-to-use interface, often delivered to senior executives through a portal or digital dashboard
Enterprise Applications
- Enterprise applications span functional areas, focus on executing business processes across the firm, and include all levels of management
- They help businesses become more flexible and productive by coordinating business processes and integrating groups of processes
Collaboration and Teamwork
- Reasons for collaboration and teamwork include the changing organization of the firm, changing scope of the firm, emphasis on innovation, and changing culture of work and business
- Collaboration is important for businesses with global presence, diverse teams, and innovation
Tools and Technologies for Collaboration and Social Business
- Examples of tools include e-mail, instant messaging (IM), wikis, virtual worlds, collaboration and social business platforms, virtual meeting systems, cloud collaboration services, and enterprise social networking tools
- Examples of specific tools include Cisco WebEx, Skype for Business, Microsoft OneDrive, Salesforce Chatter, and Jive
Checklist for Managers: Evaluating and Selecting Collaboration and Social Software Tools
- Six steps to invest in the correct collaboration software for your firm, considering factors like collaboration challenges, time, space, and budget
Test your knowledge on tools and technologies used for collaboration and social business, including E-mail, Instant Messaging, Wikis, and Virtual Worlds. Learn about how these platforms are utilized to enhance teamwork and productivity.
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