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Questions and Answers
What is the primary focus of the coaching process according to the outlined competencies?
Which action is essential for recognizing and addressing the client's communication effectively?
What should a coach do when they notice changes in the client’s emotions or behavior during sessions?
What method is employed to facilitate client insight and learning?
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How should a coach respond to the client’s expressed needs during a session?
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What is significant about concluding a coaching relationship?
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In effective coaching, what is the purpose of reflecting or summarizing what the client communicates?
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What should a coach do if there seems to be more behind what the client is communicating?
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What is the primary cause of stress according to Lazarus?
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Which component is NOT part of the stress response?
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Which appraisal assesses whether a stressor is negative?
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What is a common consequence of stress as mentioned in the content?
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Which type of coping strategy focuses on addressing the problem directly?
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What has been cited as a financial impact of stress on companies?
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Which statement best captures the essence of the relationship between stress and performance?
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Which of the following is NOT a psychological response to stress?
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What is the role of the amygdala in the brain's response to stress?
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What happens to long-term bodily functions during a stress response?
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What physiological changes occur as a part of the stress response?
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How does psychological stress differ from physical stress according to the content?
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In the context of the stress curve, what is eustress?
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What is primarily affected when stress responses are activated?
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What is the primary function of the pre-frontal cortex?
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What did Paul Ekman discover about facial expressions and hand gestures?
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What physiological mechanism does the hypothalamus regulate during a stress response?
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According to Jaak Panskepp, where do basic emotions primarily originate from?
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What is the primary concept of Dacher Keltner's 2017 research on emotions?
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What does Lisa Feldman Barrett's theory of constructed emotion suggest?
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Which statement reflects the understanding of emotional intelligence (EQ) according to Daniel Goleman?
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What does 'emotional granularity' refer to?
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Which of the following is NOT listed as a basic emotion by Jaak Panskepp?
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Which statement best describes the role of bodily responses in emotions according to Keltner's research?
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What role does intuition play in the coaching process?
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Which of the following describes the phenomenon of transference?
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What is parallel process in coaching?
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How does projection affect interpersonal interactions?
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What is required to recognize parallel processing in a coaching setting?
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What does counter-transference refer to in the coaching relationship?
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What aspect of intuition in coaching is noted as not being effortless?
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What might result if the coaching conversation unconsciously focuses on the coach's agenda?
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Study Notes
Coaching Competencies
- Continues coaching in the direction of the client's desired outcome unless the client requests otherwise
- Partners with the client to end the coaching relationship in a way that honors the experience
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Listens Actively: Focuses on what the client is saying to fully understand the message.
- Considers the client's context, including identity, environment, experiences, values and beliefs to enhance understanding
- Reflects and summarizes what the client communicated to ensure clarity
- Recognizes when there is more to what the client is communicating and further enquires
- Notices and explores the client's emotions, energy shifts, non-verbal cues or other behaviors
- Integrates the client's words, tone of voice and body language to determine the full meaning
- Notices trends in the client's behaviors and emotions across sessions to discern themes and patterns
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Evokes Awareness: Facilitates client insight and learning by using tools and techniques such as powerful questioning, silence, metaphor or analogy
- Considers client experience when deciding what might be most useful
- Challenges the client as a way to evoke awareness or insight
- Asks questions about the client, such as their way of thinking, values, needs, wants and beliefs
- Asks questions that help the client explore beyond current thinking
- Invites the client to share more about their experience in the moment
- Notices what is working to enhance client progress
- Adjusts the coaching approach in response to the client’s needs
Emotion - Contributors to the Field
- Paul Ekman: Studied facial expression and hand gestures in the 1960’s, discovering they were universal and revealed 6 basic emotions. Developed tools and workshops for the CIA and FBI to detect when people were lying.
- Jaak Panskepp: His work with animals led him to conclude that basic emotion emerges not from the cerebral cortex but from deep, ancient brain structures, including the amygdala and the hypothalamus.
- Dacher Keltner: Consulted on Disney Pixar’s movie Inside Out. His research suggests there are 27 distinct emotions, with distinct bodily responses for emotions.
- Lisa Feldman Barrett: The theory of constructed emotion contends that emotions are a kind of memory-based reasoning. Emotions are not reactions to the world, they are how we make sense of what’s going on inside our bodies in relation to the world. “Emotional granularity” includes being able to differentiate between emotions: the more we can tease apart what’s happening inside us, the more choice we have.
EQ - Emotional Intelligence
- Daniel Goleman: The capacity for recognizing our own feelings and others, for motivating ourselves and managing emotions well in ourselves and in our relationships.
- Others: The personal and interpersonal skills and capabilities that enable one to cope successfully and influence environmental demands and pressures.
Stress
- Definition: The physiological and psychological response to situations that threaten or challenge us (Seyle). A real or perceived discrepancy between demands and resources (Lazarus).
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Stress Response:
- Physiological: Arousal, hormone secretion
- Emotional: Anxiety, fear, grief, resentment, excitement
- Behavioral: Coping strategies, problem-focused and/or emotion-focused
Stress Response and Resource Management
- Stress is your mental and emotional reaction to a situation, not the situation itself.
- We need to understand the physiology of stress and how emotions affect it.
- When we are stressed, key biological systems are triggered that help us respond appropriately to danger.
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Brain
- Neo-cortex: The thinking/cognitive brain (pre-frontal cortex)
- Limbic system: Broader emotions and instinct (amygdala, hippocampus, hypothalamus)
- Reptilian brain: Basic life functions
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Body
- Mobilize energy (glucose, fat etc)
- Deliver energy to the right place (heart rate, blood pressure and breathing rate increase rapidly)
- Sharpen cognition (alertness, senses)
- Blunt pain perception
- Defer long-term building projects (growth, sex drive)
- Defer repair (immunity system)
The Stress Curve
- Eustress: Healthy tension that can lead to peak performance.
- Distress: Chronic tension that can lead to fatigue, exhaustion, and illness.
Unconscious Relational Dynamics
- Scripts established in childhood color the way we disseminate or gather information and the way we convey information implicitly and explicitly.
- Intuition is judgments that appear through unconscious, holistic associations, built from unconscious, implicit learning.
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Unconscious perceptual distortion:
- Projection: Attributing your own undesirable ideas, feelings, and motives to others.
- Identification: Relating to another person’s circumstances or ideas based on perceived similarity of experience.
- Transference: Projecting perceptions and expectations of one person onto another.
- Counter-transference: Responding unconsciously to transference.
- Parallel process: What happens in one system impacts another. Occurs when the coach reproduces the behaviour or emotion of the coachee. Can distort the coaching conversation to focus on the coach’s agenda rather than the coachee's. Experienced coaches can use parallel processing to help the coachee.
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Description
Test your understanding of key coaching competencies essential for effective client interaction and relationship management. This quiz covers active listening, partnership in coaching, and evoking client awareness, aiming to enhance your coaching skills. Dive into practical knowledge that can elevate your coaching practice.
