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Client Service Importance

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Questions and Answers

What is the recommended time frame for greeting a client?

90 seconds

2 minutes

30 seconds

60 seconds (correct)

What is the purpose of proofreading in client communication?

To ignore client's feedback

To check for grammar and formatting errors (correct)

To ensure informal tone

To use conversational language

According to the American Management Association, how many people will an unsatisfied client tell about their experience?

10 people (correct)

5 people

20 people

3 people

What is the average number of people in a person's immediate circle of influence?

52 people Signup and view all the answers

What is the goal of using the client service phrase 'Let me be sure that I understand'?

To clarify client's needs Signup and view all the answers

What is the recommended way to end a client meeting?

Saying 'Please come see us again / Please call again' Signup and view all the answers

What is considered the most important thing to do at Gatti, Keltner, Bienvenu & Montesi, PLC?

Providing exceptional client service Signup and view all the answers

Who is responsible for ensuring client satisfaction?

Every member of the staff Signup and view all the answers

What is essential for staff to possess in order to provide adequate client service?

Knowledge in their area of expertise Signup and view all the answers

Why is it important to return phone calls on the same day?

To demonstrate interest in the client's needs Signup and view all the answers

What is the goal of providing exceptional client service?

To create satisfied clients Signup and view all the answers

What should staff do when communicating with clients?

Listen, understand, and express empathy and concern Signup and view all the answers