Podcast
Questions and Answers
What is the recommended time frame for greeting a client?
What is the recommended time frame for greeting a client?
- 90 seconds
- 2 minutes
- 30 seconds
- 60 seconds (correct)
What is the purpose of proofreading in client communication?
What is the purpose of proofreading in client communication?
- To ignore client's feedback
- To check for grammar and formatting errors (correct)
- To ensure informal tone
- To use conversational language
According to the American Management Association, how many people will an unsatisfied client tell about their experience?
According to the American Management Association, how many people will an unsatisfied client tell about their experience?
- 10 people (correct)
- 5 people
- 20 people
- 3 people
What is the average number of people in a person's immediate circle of influence?
What is the average number of people in a person's immediate circle of influence?
What is the goal of using the client service phrase 'Let me be sure that I understand'?
What is the goal of using the client service phrase 'Let me be sure that I understand'?
What is the recommended way to end a client meeting?
What is the recommended way to end a client meeting?
What is considered the most important thing to do at Gatti, Keltner, Bienvenu & Montesi, PLC?
What is considered the most important thing to do at Gatti, Keltner, Bienvenu & Montesi, PLC?
Who is responsible for ensuring client satisfaction?
Who is responsible for ensuring client satisfaction?
What is essential for staff to possess in order to provide adequate client service?
What is essential for staff to possess in order to provide adequate client service?
Why is it important to return phone calls on the same day?
Why is it important to return phone calls on the same day?
What is the goal of providing exceptional client service?
What is the goal of providing exceptional client service?
What should staff do when communicating with clients?
What should staff do when communicating with clients?
