12 Questions
What is the recommended time frame for greeting a client?
60 seconds
What is the purpose of proofreading in client communication?
To check for grammar and formatting errors
According to the American Management Association, how many people will an unsatisfied client tell about their experience?
10 people
What is the average number of people in a person's immediate circle of influence?
52 people
What is the goal of using the client service phrase 'Let me be sure that I understand'?
To clarify client's needs
What is the recommended way to end a client meeting?
Saying 'Please come see us again / Please call again'
What is considered the most important thing to do at Gatti, Keltner, Bienvenu & Montesi, PLC?
Providing exceptional client service
Who is responsible for ensuring client satisfaction?
Every member of the staff
What is essential for staff to possess in order to provide adequate client service?
Knowledge in their area of expertise
Why is it important to return phone calls on the same day?
To demonstrate interest in the client's needs
What is the goal of providing exceptional client service?
To create satisfied clients
What should staff do when communicating with clients?
Listen, understand, and express empathy and concern
Learn about the importance of client service in a professional setting. This quiz covers the key aspects of providing exceptional service to clients, including the role of staff in maintaining good relationships and ensuring client satisfaction.
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