Chapter 1 Information Systems True-False Quiz

Information Systems

• Business processes are not necessarily formally encoded by an organization.
• An IT infrastructure provides the platform for building a firm's information systems.

Networks and Systems

• A network does not necessarily require a shared resource, such as a printer, to function.
• Information systems literacy involves understanding the management and organizational aspects of information systems, not just the technical aspects.

Types of Firms

• A fully digital firm does not only produce digital goods or services.
• Knowledge workers do not assist with paperwork at all levels of the firm.

Information Systems in Business

• Developing a new product, fulfilling an order, or hiring a new employee are examples of business processes.
• A business model describes how a company produces, delivers, and sells a product or service to create wealth.
• Internet advertising is growing at a rate of more than 30 percent a year.
• Information systems consist of more than just computers and technology.
• Understanding a firm's hierarchy and culture is necessary to understand how they use information systems.
• The dimensions of information systems are management, organizations, and information technology.

UPS Case Study

• UPS used Web-based tools to allow customers to embed UPS functions, such as tracking and cost calculations, into their own websites, achieving customer intimacy.

Social Assets

• Government and private sector standards are examples of complementary social assets required to optimize returns from IT investments.

Behavioral Approach

• The behavioral approach to information systems focuses on the psychological, social, and economic impacts of systems, rather than ignoring technology.